RoseFeelsReviews 3,689

Took one month to receive, personalization MOM was so small could barely read it even with my reading glasses on! Gift box that I paid extra for came damaged/torn

I ordered a personalized necklace for my mom, when it came in the mail, I realized her birth stone was wrong. So I looked at the return page on their website and it told me to contact costumer service. I asked for a refund and all they would do is tell me they will give me a coupon to buy another even though their website said I could return it. I argued back and fourth with them because I wanted my money back and they were ignoring any requests to return my order. Eventually they said they would send me the "correct" necklace and I accepted it because they simply wouldn't refund me after a week of back and fourth emails. Currently waiting for the "correct" necklace and if it is wrong again, I am calling. I have never experienced such terrible costumer service, I guess if you want something from there I wouldn't get anything personalized. Will never buy from again.

Just ok not happy with how long it took to come and paid extra in shipping snd did not get it before Xmas.

Shipping took forever but the necklace was worth the wait.

I paid for 3 business days rush shipping and item took 3 weeks to receive

Good responded to questions about shipping fast in email.

It was fine except the mistake that was made on the stones

It turned out awesome that's what I hoping for and I'm pretty stoked about my necklace

I was nervous about ordering online and I found you all on google, so when I got the confirmation notice and said I could follow the progress, which I never could I was wondering if I had been taken, and even after I tried emailing you all to see how my order was or even if you got it. Then 3 or 4 days after that I got my order, the 20 inch necklace seems a little shorter but it will do, my friend hopefully will love it with her sons picture on it. Thank you for this type of product it's a hard thing to do for the ones we lose and and want to remember them.

Your delivery of 4 to 8 day is a joke. 3 weeks was not or is not acceptable when you show 4 to 8 days. Product is as ordered. My grip was delivery time as this was a main Christmas gift. No excuse was given and no compensation was offered. It's a matter of your integrity.

I found this product on a Google search page and thought it was a great gift idea.
It was delivered yesterday.
Brown leather is more gray than brown but the product is well liked by my Dad.
It was a Christmas gift so I wasn't happy with the length of transit time but I'd still order again.

I spent extra money to receive this item before Christmas and it came well after Christmas. When I emailed to ask for the extra money I paid for the expedited shipping, I never received a response. The quality of the item itself was not was I expected. The images look much nicer than the actual item. The gold plates with the kids names on it were slightly scuffed giving the item a even lesser quality look. I am disappointed.

It was easy to shop and create my plaque. Delivery could be after.

The ordering process was easy, the receiver of the gift loved it.

Hope it's quality and gets here on time. Not happy

Delivery time is absolutely ridiculous. Took way too long

Decent experience. I received my item well past Christmas. I would not have had a problem but it was guaranteed before Christmas. I paid extra to have it before Christmas and it just showed up in January after Christmas.

Very slow shipping. Bracelet was pretty much how I ordered it but the lettering was really small not like the photo. But it was nice.

Sería mejor si uno ve las fotos la foto es muy pequeña no se puede ver ni con lupa lo quería para un regalo y ahora me da vergüenza regalar algo así aparte q demoraron mas de 25 días en q me llegara estoy totalmente insatisfecha

Getting the product so far after ordering it really frustrated us. The response when emailing was delayed a lot as well.