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The company exhibits a mixed reputation among customers, with notable strengths in product aesthetics and personalization, often resulting in customer satisfaction when items are received. However, significant weaknesses are evident, particularly regarding shipping delays, inadequate communication, and product quality inconsistencies. Many customers reported frustration over late deliveries, especially for time-sensitive gifts, and a lack of responsive customer service exacerbated their dissatisfaction. Overall, while some customers appreciate the end products, the frequent issues related to service reliability and support indicate a pressing need for improvement in operational efficiency and customer engagement.
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I ordered it over a week before Mother's Day and paid extra for faster shipping but it didn't come until at least a week after Mother's Day
The overall process online was easy to order from, but I paid for shipping to arrive in time for Mother's Day and it was very far past that date when I received the items.
Easy website to use and wonderful products to choose from.
My order was placed for Mother's Day and it's came days after. Item came in fine but was disappointed it didn't come in time for Mother's Day.
Initially disappointed because the delivery was waaaaay longer than expected. But when my wife finally received her Mother's Day gift a month late… she still loved it! I appreciated the detail in the work. I got her a family tree. Highly recommend but order a month in advance so order gets there in time
Ordered 4/26 with 4-8 business days delivery. Contacted customer service twice. Once was told "sorry but we can't process your order any faster". The second time was told "we will expedite your order". Order FINALLY arrived 5/23. Extremely ridiculous time frame. I ordered the infinity symbol necklace with four names. The names are so small that they are barely readable. Do not recommend this company and will not order again.
What is VIP service? Cannot find any info on the website
Very easy to order and I am very happy with the ring
Tried to contact customer service. Never get a response. Mother's Day gift arrived too late
Other than the long wait for it to come it arrived partially broken one of the hearts was snapped off inside the frame. I had to fix it before giving it to my wife for a late Mother's Day gift.
I won't be placing any future orders. Paid for expedited shipping and website said order would be delivered before Mother's Day with expedited shipping, this was 2 weeks before Mother's Day. Item arrived one week late and quality is cheap. The little stand that I paid extra for is so cheap the item purchased won't even sit on it without falling over.
I took I little too long to deliver. Did not get purchase confirmation
I made sure I ordered this with enough advance before Mother's Day but unfortunately as it's a custom item, I understand it takes time to make. The wife really did love it.
My kids and ordered for Mother's Day about 2 weeks+ ahead. The shipping information had that it was in so Cal (2 hrs from my house) 4 days before MD but did not get to my home we'll past a week after MD. So as cute and meaningful it was sad for our kids.