On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
RoseFeels Reviews Summary
The company exhibits a mixed reputation among customers, with notable strengths in product aesthetics and personalization, often resulting in customer satisfaction when items are received. However, significant weaknesses are evident, particularly regarding shipping delays, inadequate communication, and product quality inconsistencies. Many customers reported frustration over late deliveries, especially for time-sensitive gifts, and a lack of responsive customer service exacerbated their dissatisfaction. Overall, while some customers appreciate the end products, the frequent issues related to service reliability and support indicate a pressing need for improvement in operational efficiency and customer engagement.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
I loved the product but it took longer then promised and it was late for Mother's Day
Great gift idea. Very well made and a precious keepsake. A definite smile maker! Craftsmanship is very nice.
The gift perfect for the kids Grammie. Beautiful detail and personalized. Shipping took longer than expected. Would still recommend and purchase again.
Yes, I received my order. However, it took a month to receive. When placing the order, it states only 7 days to receive the product. However, after it was place, the time frame was changed. This company is a scam. I will never order anything else from your company.
I ordered a necklace for my wife's Mother's Day present and paid for the fastest shipping. It took way longer than the stated time frame. We love the product but if I utilize Rosefeels again I won't be paying for the upgraded shipping.
My wife love the quality and the look of the product but it took 3 weeks to get even though I paid to be a priority customer. That was too long in my book. My wife didn't get it on Mother's Day like I had planned
This took very long to receive. They took the longest estimated time possible to send it, it seemed. I was thankful they are least communicated via email about my concerns.
Product was great! It did arrive late, so will order longer in advance next time but overall the experience was very good!
This was the best custom gift I have ever seen! The recipient was in awe and even cried!
I was very disappointed that my mother did not receive her gift until May 14th. I never received a notification that my order was delayed. It took several days to get in contact with someone in a text.
The quality of the woodworking design was excellent. The accuracy of the lettering was also excellent. My only issue was how long it took to ship. It arrived after Mother's Day. I recommend FedEx or UPS over USPS. I did pay for VIP treatment, but shipping time was longer than estimated from the order.
Everything was perfect with the names and such. Only problem I had was when I received my order it was almost snapped in half.
I was formed by the website I would receive my items by Mother's Day, since they were to be gifts. I just received the second of two items yesterday May 24. Neither item made it by Mother's Day. Both were more than a week later. The board item is very cheaply made, especially for the cost. Very disappointed with service and quality.
Product was beautiful and well crafted. Would definitely order from the site again
Very very cute design. It was designed perfectly. Great job!
The experience as a whole was great. Product looked good. Shipping took a little longer than expected and the price was a little high, but other than that I was very satisfied with the transaction.
It was good, just wanted it to arrive prior to Mother's Day
I would like to see you do email updates to let me know when the item will arrive. I tried to email a couple times with NO response.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members