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The company exhibits a mixed reputation among customers, with notable strengths in product aesthetics and personalization, often resulting in customer satisfaction when items are received. However, significant weaknesses are evident, particularly regarding shipping delays, inadequate communication, and product quality inconsistencies. Many customers reported frustration over late deliveries, especially for time-sensitive gifts, and a lack of responsive customer service exacerbated their dissatisfaction. Overall, while some customers appreciate the end products, the frequent issues related to service reliability and support indicate a pressing need for improvement in operational efficiency and customer engagement.
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This bracelet was a gift. When I received it, I loved it instantly.
It was very nice! I ordered and didn't take very long to get!
Almost 4 weeks now and l still haven't received my order. I got a tracking number which links to nothing. Sent emails but they insist the tracking number is correct! I will be lucky if l receive anything in the end. Wish l read reviews before ordering.
Overall, I am satisfied with my order. My husband loved it. I didn't like not receiving an expected delivery date. I didn't receive a date until days before through my own research.
I ordered the 15 names item. I put N/A in line 15 for not applicable bc I only had 14 names but I could not check out unless I had something in line 15. I also sent an email telling them that there are only 14 names & explained the same reasoning for line 15 as I am here. They still put N/A on one of the hearts. I explained to them that I sent them an email about that & their response was the item was already shipped before getting the email & they would reimburse me 20% of the purchase. I accepted bc I have seen other reviews about their customer service & I wanted to get what little I could. Now for the actual product it is not worth $81.00! It is extremely thin & not very big. The detail is nice but not for $81.00. I got this for my mother in law that has all her grandchildren names. I ended up covering up the the heart that had N/A with a sticker heart & she still loved it. I just want to give everyone a heads up that it's not worth the money they are asking for.
The site is awesome and the selections are very nice. I bought this as a memory gift for a friend who lost a loved one. The necklace I selected is so appropriate and captures how she is feeling.
I wanted something special to give my parents and my inlaws at our wedding that represented the joining of our families. This was perfect and arrived just in time for our special day. Thank you so much!
This company is located in China. I ordered a gift for my partner for father's day. The order said shipping was 7-10 days and I ordered it 3 weeks before father's day. It has been a month and it has still not come! When I contacted the company to cancel the order they replied that according to there cancelation policy they would only refund 50% of the order! Very poor business practices! I wish would would have read other peoples reviews of this company. Save your money and order from a domestic company!
The product was definitely what I expected and the sentimental value is appreciated by the person that received the necklace.
I placed the order 2 1/2 weeks prior to the date I wanted the piece to be here. Had to check in with Customer Service. Received a response with tracking, and it made it here just in time.
It is just as it was pictured. Looks good. Took just a bit of time to get here but I guess you can expect that from a personalized item. We are happy. Order with time thats all :)
Fast delivery, quality craftsmanship! Very satisfied with purchase!
Ordering was easy. Delivery time was longer than expected but the product is quality though. It was worth the wait
Took a long time to receive them. Writing very small, need a magnifying glass to read them. Would not buy anything with writing on it.
Delivery took forever. The necklace looked like fake kiddy swap meet jewelry. It wasn't small and classy as seen in the photo. It was bigger and the footprints were bulky.
Said 8 to 10 day delivery
It took 4 weeks and the tracker web site did not work