RoseFeelsReviews 3,689

I reached out multiple times about the delivery, which was promised before Christmas, but unfortunately it was not and I encountered significant delays and received inconsistent responses. When the item finally arrived, I was disappointed to find my customized item was defective and separated from the binding. I submitted photos to customer support with my request for a full refund, but I was offered only half of my payment back and asked to cover the shipping costs for the return.

I understand that issues can arise, but this experience has left me quite dissatisfied with both the product quality and customer service. I would highly recommend anyone looking to do business with RoseFeels reconsider to avoid similar situations.

Supposed to take 5-7 business days, took over a month to receive.

My order still has not arrived and it has been close to a month since the ring was ordered

I had to contact Compass customer service because I was concerned that the shipment was delayed, since I had not yet received a tracking number. I received a quick response, explaining that there was a an influx of orders, and that my order had been expedited. I was very happy that they answered so quickly. A few days later, I Received the tracking number. Shipping appears to come from China which takes much longer than indicated on the storefront. I have now received the order, and the product is beautiful!

I order an item over a month ago and never received the item although my account was charged. I reached out customer service and was advised that the item was on the way with a link to a somewhat vague delivery progress chart. I would not use this company again for anything.

Barely any communication, huge delays in responses, over a month has past and I still haven't received my item.

Ordering was easy and the shipment came in the expected timeframe

I ordered a custom picture for my grandma for Christmas on December 6th and it said it would be 5-8 business days to ship it out, it's January 6th now and I still haven't received my order! The tracking info page is awful and doesn't tell you at all where your order is or an estimate on when it'll arrive and the customer service lady isn't very helpful either! Very disappointed with everything so far! Hopefully not a scam.

Great looking sweatshirt, but being that I ordered December 6 and received it January 6 was very disappointing.

I never received my order that was supposed to be a Christmas gift. Trying to get in touch with customer service regarding a refund but have not heard from anyone.
Extremely dissatisfied

https://t.17track.net/en#nums=JSELV*******699YQ
Plz help me! It was ordered on Dec 5th...4 emails later sent a tracking place but item has not moved in about 8 days... Plz help me I am on disability and it's a lot of money for me,!

I was Leary after placing the order since I saw after the fact about some poor experiences. Mine though was fine. The person receiving the Christmas gift loved it and it delivered timely considering it was the holidays and came from China.
Thank you for holding up your side of the purchase

I was unaware the product was shipping from China however I did pay for expedited delivery. Ordered on 12/5 for Christmas gift and today is 1/5 and I still do not have it. Customer service did not respond to email inquiries timely, and when I did get a response it felt like it was an automated canned response with no real time information. I still have no idea where my order is and cannot find anyone to give me an e texted delivery date. I will NOT ORDER FROM THIS COMPANY AGAIN and will research future products more thoroughly before ordering.

It is 1/6/25 and i have yet to receive the necklace I ordered on 12/5/2024.

Shipping was advertised as 3-8 business days. It took 5 weeks to get my item that I intended for a Christmas present. The link to the app that was provided gave general info, such as "your product has been shipped" but to see details of where my item was, I had to pay for the app.
Customer service did respond within 24 hours. The product is nice. The chain on the necklace doesn't look the same quality as the necklace pendant.
If the shipping would have been declared to be over a month, I never would have ordered.

I still have not received it. It has been two months. I still have not received it. It has been two months.

I can't give a review for the quality of the product because I still have not received my order. I have not received an update on my order, or shipping notice, or anything.