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RoseFeelsReviews 3,689

2.3

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RoseFeels Reviews Summary

The company exhibits a mixed reputation among customers, with notable strengths in product aesthetics and personalization, often resulting in customer satisfaction when items are received. However, significant weaknesses are evident, particularly regarding shipping delays, inadequate communication, and product quality inconsistencies. Many customers reported frustration over late deliveries, especially for time-sensitive gifts, and a lack of responsive customer service exacerbated their dissatisfaction. Overall, while some customers appreciate the end products, the frequent issues related to service reliability and support indicate a pressing need for improvement in operational efficiency and customer engagement.

This summary is generated by AI, based on text from customer reviews

service
2,026
value
131
shipping
133
returns
109
quality
1,940
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4,238 reviews

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Texas
1 review
0 helpful votes
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Extremely Dissatisfied
June 25, 2023

Extremely Dissatisfied. I have been waiting for more than a month, when the policy states I should receive my items between 2-18 business days, and I still haven't received them. I have been emailing for the past 2 weeks, obviously speaking to a bot that keeps stating, " Can you give more time?" I am 2 weeks past Mother's Day, and I received multiple tracking numbers that state that my items are in scottsdale, China and Colorado, all at the same time. They are everywhere except with me. I am extremely dissatisfied and I still haven't gotten my package. I highly DO NOT RECOMMEND THIS COMPANY!

Date of experience: May 26, 2023
Texas
1 review
0 helpful votes
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Excellent service
May 26, 2023

I found everything I was looking for easily and they have a lot of great things.

Date of experience: May 26, 2023
California
1 review
0 helpful votes
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Great
May 26, 2023

It was great but I wasn't aware where it was coming from. The only issue is it came a couple days after Mother's Day. Other than that the product is great and my mom loved it, just wish it came on time

Date of experience: May 26, 2023
Massachusetts
1 review
0 helpful votes
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My order was placed 4/25 for Mothers Day. It is now 5/26 and I still have not received the order. I have yet to receive a refund. The only communication I've had with customer service has been via email and they are scripted emails all stating the same response by different representatives. Very disappointed and will not order from Rosefeels in the future.

Date of experience: May 26, 2023
Massachusetts
1 review
0 helpful votes
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Never received product
June 25, 2023

This is a scam…don't order from them…never received product

Date of experience: May 26, 2023
Minnesota
1 review
0 helpful votes
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Personalized Flower Pot
June 25, 2023

The pot it very small, the flowers are very hard to read. The product took about a month to make and ship.

Date of experience: May 26, 2023
Arizona
1 review
0 helpful votes
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Took forever, average product
June 25, 2023

I ordered a platter for Mother's Day on April 25, which was about 3 weeks before mother's day. It finally arrived more than a month after I ordered it. The handwriting was hard to read and the platter was plastic and seemed cheap. I would not recommend this gift or this company.

Date of experience: May 25, 2023
Georgia
1 review
0 helpful votes
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Left wondering?
June 24, 2023

The tracking was ridiculous. All it said was left port of origin. Then nothing for like 5 days? I would never order from them again. The necklace was a lot smaller than I thought. Even with magnifying glass I couldn't read names on the leaves. Very disappointed. It arrived too late to give it for Mothers Day also. You get what you pay for I guess. Lesson learned. I will just go to a jewelry store from now on.

Date of experience: May 25, 2023
Wisconsin
1 review
0 helpful votes
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Terrivle
June 24, 2023

I ordered my gift two months ahead, and he still did not arrive in time for Mother's Day. And then when it did arrive, it was damaged.

Date of experience: May 25, 2023
California
1 review
0 helpful votes
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Never Received
June 24, 2023

I ordered this in April. I never received this gift. It was supposed to be a mother's gift for my grandmother. Unfortunately she received nothing for mothers day as I was told the order was still in production. It has yet to arrive. Do NOT order from this site.

Date of experience: May 25, 2023
Arizona
1 review
0 helpful votes
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So adorable
May 25, 2023

Easy to create and my mom loved it when she got it. It was so so cute.

Date of experience: May 25, 2023
Arizona
1 review
0 helpful votes
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Still waiting for a product
June 24, 2023

I paid for additional charge for express and I'm still waiting over a month for the product I paid for. At this rate I won't order from this company again

Date of experience: May 25, 2023
Texas
1 review
0 helpful votes
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Disappointed
June 24, 2023

I have not received my order and it has been 4.5 weeks. This company has emailed me back but no product yet.
Disappointed as on their website it says quicker delivery time.
I don't know if I will e er get my order.

Date of experience: May 25, 2023
California
1 review
0 helpful votes
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Never received my order
June 24, 2023

I did not receive my order. It stated 9-12 business days for shipment but not it's been over a month. I reached out multiple times for an update or even a refund. They relied that it was being expedited. I still haven't received it though. It's very disappointing.

Date of experience: May 25, 2023
Missouri
1 review
0 helpful votes
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Product
May 25, 2023

Product was not glued together well. Some trim was already coming off.

Date of experience: May 25, 2023
Oregon
1 review
0 helpful votes
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Awful shipping times
June 24, 2023

Item was never delivered, ordered and stayed "in production" status the whole time. Delayed communication. Currently disputed with PayPal.

Date of experience: May 25, 2023
Arizona
1 review
0 helpful votes
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Didn't receive out item
June 24, 2023

Never received our item. Extremely disappointed. We ordered it on April 22,2023. Several requests to reach out and nothing has come of it.

Date of experience: May 25, 2023
Indiana
1 review
0 helpful votes
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Key chain
May 25, 2023

Shipping took longer then I expected. Item was a lot smaller then I expected. Guess I should have read description details

Date of experience: May 25, 2023
Pennsylvania
1 review
0 helpful votes
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Mothers day gift
May 25, 2023

She was very pleased. Living 500 miles away she was super happy to have gotten a mothers day gift

Date of experience: May 25, 2023
California
1 review
0 helpful votes
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Still haven't received
June 24, 2023

I ordered this the middle of April, and I still haven't received it.

Date of experience: May 25, 2023