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RoseFeelsReviews 3,689

2.3

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RoseFeels Reviews Summary

The company exhibits a mixed reputation among customers, with notable strengths in product aesthetics and personalization, often resulting in customer satisfaction when items are received. However, significant weaknesses are evident, particularly regarding shipping delays, inadequate communication, and product quality inconsistencies. Many customers reported frustration over late deliveries, especially for time-sensitive gifts, and a lack of responsive customer service exacerbated their dissatisfaction. Overall, while some customers appreciate the end products, the frequent issues related to service reliability and support indicate a pressing need for improvement in operational efficiency and customer engagement.

This summary is generated by AI, based on text from customer reviews

service
2,026
value
131
shipping
133
returns
109
quality
1,940
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4,238 reviews

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Florida
1 review
0 helpful votes
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Never showed
June 24, 2023

Never got my item, they keep saying it would take longer then the website said.

Date of experience: May 25, 2023
Indiana
1 review
0 helpful votes
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Item never arrived
June 24, 2023

Was informed it was shipped, then told it was still being produced, waited for over a month. Currently requested a cancelation

Date of experience: May 25, 2023
Illinois
1 review
0 helpful votes
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Very Late
June 24, 2023

The item shipped over a month later than it was supposed to.

Date of experience: May 25, 2023
New York
1 review
0 helpful votes
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My girlfriend loved it
May 25, 2023

When I gave it to her she was in awe because of her birthstone and the fact that it's our names together but also that we both have the same birthstone so it seemed more romantic to her.

Date of experience: May 25, 2023
New Jersey
1 review
0 helpful votes
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Loved it!
May 25, 2023

I love love LOVEEEEEEEEE the item I got for my husbands birthday! It's so perfect and unique!
I will definitely purchase from here again

Date of experience: May 25, 2023
Illinois
1 review
0 helpful votes
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Some damage
May 24, 2023

I understand this product was shipped from another country but even though it was wrapped very well, the frame was chipped on the product.

Date of experience: May 24, 2023
California
1 review
0 helpful votes
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Smaller than expected wrong names
June 23, 2023

I ordered this almost 2 1/2 months ago. It arrived past Mother's Day. It was a gift for grandma. And the writing on top says "mom's PPT"?!?

Date of experience: May 24, 2023
Washington
1 review
0 helpful votes
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Really bad
June 23, 2023

It's been over a month since I ordered and from the emails I've got from them, they haven't even started yet. Worst service ever. Will never order again.

Date of experience: May 24, 2023
Utah
1 review
0 helpful votes
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Zero stars
June 23, 2023

The product arrived too late to give as a gift as was intended. Now that it has arrived, I can report that it is also very low quality. I have emailed the company over 10 times to request a refund but they keep dodging my requests. Overall I'm very dissatisfied, so buyer beware.

Date of experience: May 24, 2023
Massachusetts
1 review
0 helpful votes
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Never received order
June 23, 2023

After a month and a half of not receiving the product I ordered I had to go through PayPal to get my money back.

Date of experience: May 24, 2023
Arizona
1 review
0 helpful votes
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LATE
June 23, 2023

3 day shipping received a month later and after Mother's Day.

Date of experience: May 24, 2023
Oklahoma
1 review
0 helpful votes
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Shipping was days late
June 23, 2023

My order was supposed to show up 4 days before it actually did

Date of experience: May 24, 2023
Connecticut
1 review
0 helpful votes
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I never received my order
June 23, 2023

I ordered these items in April. I wanted them for Mother's Day and I never received them. To date I still don't have these items.

Date of experience: May 24, 2023
Texas
1 review
0 helpful votes
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Great service and communication
May 24, 2023

First off the product was great and my mom loved the present!

Second off they were quick to reply and work with me in help finding my package when it was delivered to the incorrect address by the carrier.

Date of experience: May 24, 2023
Texas
1 review
0 helpful votes
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Never arrived. Ordered Over a month ago.
June 23, 2023
Updated review

Can't review a product that never arrived. Did not arrive in time for Mother's Day. Still have not received it and it's almost June.

Date of experience: May 24, 2023

So far so good
April 23, 2023
Previous review

So far so good. Easy to order. I can give proper feedback once the item arrives.

Date of experience: April 23, 2023
Massachusetts
1 review
0 helpful votes
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Terrible customer service
June 23, 2023
Updated review

I think the items needs to be described more. There were no were no description Options for size, color just a photo. Charged for 4 to 8 day ( as that was one if 3 options given during checkout) delivery took thirty days for the Item to arrive. Customer service didn't even offer a refund for delivery. Asked for a complete refund multiple times. Clearly got ignored on that matter. Kept gettimg email responses asking to wait for the item and relisted delivery options and times that was not stated on website delivery options. Claimed It's running behind which didn't even get told to me in the first place until I asked where my tracking number was. In all this site made me feel like I got scammed with all the run around answers I received. Be mindful of what you order pictures are deceiving.

Date of experience: May 24, 2023

I think the items needs to be described more
May 25, 2023
Previous review

I think the items needs to be described more. No size, color or anything description given

Date of experience: April 25, 2023
North Carolina
1 review
0 helpful votes
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Unsatisfactory customer support
June 23, 2023

I had asked about my shipping information. They said the item had a few more days of processing then I would receive the information. The shipping info was never received and the only way I know it was delivered is because the email asking about the quality of the product.

Date of experience: May 24, 2023
Nevada
1 review
0 helpful votes
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I ordered 2 items almost a month before mothers day and paid for expedited shipping. The website does not include processing time, which in my case was so long I still haven't received one item and the other arrived after the holiday. The quality is not great, I got the pillowcase so far, and the printing is not crisp.

Date of experience: May 24, 2023
Arizona
1 review
0 helpful votes
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DONT ORDER FROM THEM
June 23, 2023

Placed order in april, asked whats going on, havent reieved order.
Said there working on it alot of other orders, which were slowing process. (mothers day).
Finally requested refund last wk of may.

Date of experience: May 24, 2023
District of Columbia
1 review
0 helpful votes
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I placed my order in April. A month later I started receiving emails saying my order was delivered but it never was. When I checked on the status of my order on their site it says my order is still in production. Contacted the service department and they asked me to wait a few more days while I shop with them some more.

Date of experience: May 24, 2023