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RoseFeelsReviews 3,689

2.3

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RoseFeels Reviews Summary

The company exhibits a mixed reputation among customers, with notable strengths in product aesthetics and personalization, often resulting in customer satisfaction when items are received. However, significant weaknesses are evident, particularly regarding shipping delays, inadequate communication, and product quality inconsistencies. Many customers reported frustration over late deliveries, especially for time-sensitive gifts, and a lack of responsive customer service exacerbated their dissatisfaction. Overall, while some customers appreciate the end products, the frequent issues related to service reliability and support indicate a pressing need for improvement in operational efficiency and customer engagement.

This summary is generated by AI, based on text from customer reviews

service
2,026
value
131
shipping
133
returns
109
quality
1,940
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4,238 reviews

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Georgia
1 review
0 helpful votes
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Late by over 15 days
June 29, 2023

The product was printed... not painted, or cut in wood and glued. It was printed. Why did it take over a month to arrive? The company stated it takes 5 days to produce the product. Ok, and 5-8 business days to deliver. My order was placed on April 25... by the above timelines it should be printed by May 2 and shipped. Even if it took exactly 8 days to ship, it would arrive on May 12. It arrived on May 27. I was very disappointed.

Date of experience: May 30, 2023
Alabama
1 review
0 helpful votes
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Long shipping but great product
June 29, 2023

Took long then it said but product was in great condition.

Date of experience: May 30, 2023
California
1 review
0 helpful votes
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Longer than expected
June 29, 2023

Item looked good. Just as pictured and described. But I wouldn't order again if I knew shipping came from China. The time it took went past the 8 days. So I probably wouldn't do this again

Date of experience: May 30, 2023
Washington
1 review
0 helpful votes
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Still haven't got the package
June 29, 2023

Very hard to reach company
Still haven't received the mothers day gift.
Not sure if this company is legitamate

Date of experience: May 30, 2023
Pennsylvania
1 review
0 helpful votes
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Long wait
June 29, 2023

I still have not received my order. I messaged the customer support email numerous times to be told that it is "on the way" and will "be to me shortly". And while it is on the way according to the tracking it has been almost a month. Nowhere on the site did it say EXACTLY how long it would take. I paid extra for standard shipping for no reason because it got sent out a week ago & I still haven't received it.

Date of experience: May 30, 2023
Illinois
1 review
0 helpful votes
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Awful.
June 29, 2023

I received an email stating that my order that was placed on 4/28 was delivered, however I have not received anything. I have made an attempt to reach out but have not received a response. I will not order from this company ever again.

Date of experience: May 30, 2023
Minnesota
1 review
0 helpful votes
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Horse $#*! company
June 29, 2023

I would never recommend this company to anyone! They guaranteed my order by mother's day and I STILL have not received it or a refund! Complete bull$#*!. Horrible company.

Date of experience: May 30, 2023
Connecticut
1 review
0 helpful votes
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Zero Stars
June 29, 2023

This was an entirely awful experience. I ordered it 4/29/23 with a quotes 4-8 days. I had to email AFTER Mother's Day had passed just to get them to ship without so much of an apology. Sad excuse for a small business.

Date of experience: May 30, 2023
New York
1 review
0 helpful votes
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Items
June 29, 2023

Received broken product and have sent for refund and I am still waiting

Date of experience: May 30, 2023
GB
1 review
0 helpful votes
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It looks amazing
May 30, 2023

It was for my partner and he loves it. It hasn't come off his wrist.

Date of experience: May 30, 2023
Maryland
1 review
0 helpful votes
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Still have not received item
June 29, 2023

I ordered a gift for my mom for Mother's Day, which it stated that it would arrive prior to the day and I still have not received it.

Date of experience: May 30, 2023
New York
2 reviews
0 helpful votes
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Delivery Details
June 29, 2023

Although the products sold are beautiful, the delivery details are very sketchy, it didn't come in time, as well as not being able to follow it. It was a gift so I wanted to make sure they received it, but it wasn't until I heard from the receipant that I knew it was delivered. Needs some work on that.

Date of experience: May 30, 2023
California
1 review
0 helpful votes
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Missing one of the two items
June 29, 2023

I ordered two (2) items for Mothers Day only received one of the items. I emailed daily for a week until customer service finally responded that it was missed! What i order two things and one was missed.
Very disappointed.

Date of experience: May 30, 2023
Louisiana
1 review
0 helpful votes
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Late!
June 29, 2023

Purchased item 2 wks b/f Mother's Day. Item arrived wks after Mother's Day. I didn't have a gift for my mother on Mother's Day. Highly disappointing.

Date of experience: May 30, 2023
Ohio
1 review
0 helpful votes
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I paid for expedited processing and expedited shipping. Company was impossible to get information from and customer service was horrible. When the product arrived it fell apart in 2 day. They used double sided tape to keep it together and it came apart in the slightly warm weather we were having. I ended up having to fix it myself. This is a terrible company with an extremely poor product. Due to my experience with customer service trying to find out when my product would arrive I did not even bother trying to contact them with the issues of the item falling apart. I will not ever buy anything from this company again.

Date of experience: May 30, 2023
District of Columbia
1 review
0 helpful votes
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N/A
May 30, 2023

N/A -----------------------------------------------------------------------------------------------------------------------

Date of experience: May 30, 2023
New York
1 review
0 helpful votes
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Horrible experience. Paid for expedited shipping and it was still late. Purchased gift bags and the items didn't even fit in the bags. Design was not even centered on the plate. Very embarrassing to give as a gift.

Date of experience: May 30, 2023
Texas
1 review
0 helpful votes
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Ok experience
May 30, 2023

Order took way to long to be delivered. The purpose for the gift was long gone before I received the package.

Date of experience: May 30, 2023
Florida
1 review
0 helpful votes
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Descent product.
June 29, 2023

My wife liked your product but I thought it was kinda small compared to your videos and it took way too long to be delivered. Didn't know it was coming from China!

Date of experience: May 30, 2023
Colorado
1 review
0 helpful votes
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Good quality
May 29, 2023

I loved the product and overall I had a good experience.

Date of experience: May 29, 2023