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RoseFeels Reviews Summary
The company exhibits a mixed reputation among customers, with notable strengths in product aesthetics and personalization, often resulting in customer satisfaction when items are received. However, significant weaknesses are evident, particularly regarding shipping delays, inadequate communication, and product quality inconsistencies. Many customers reported frustration over late deliveries, especially for time-sensitive gifts, and a lack of responsive customer service exacerbated their dissatisfaction. Overall, while some customers appreciate the end products, the frequent issues related to service reliability and support indicate a pressing need for improvement in operational efficiency and customer engagement.
This summary is generated by AI, based on text from customer reviews
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My order was slightly delayed. But I received an immediate response after in query. They apologized and even followed up to make sure it was delivered. Adorable product
Gift would've been nice if it arrived on time. The shipping takes forever. Ordered in April and it arrived way after Mother's Day. Along with that, the special box that I ordered came damaged. Jewelry is nice, however the shipping is horrible.
Corners were damaged and chipped and the frame was not stained
Ordered three frames for Mother's Day - received it late even with paying express shipping. Only received one out of three frames. The one we received was broken. Requested a refund & got that… at least. Customer Service only email & they barely ever respond. Out of the 4 times I emailed I got responded to twice. Once regarding status of order the second time regarding refund.
Never received the promo paid for.never received what I ordered
The shipping was so slow. Delayed by 1 month. I requested a refund for expedited shipping and have not received it yet.
I ordered a mother's day gift 1 month prior to mother's day and not only did I not receive the item, I have yet to receive it.
I asked for a refund multiple times and received emails asking me to hold a week or so as they are "backed" up on production.
Item was assembled incorrectly and arrived a week late. The frame was about as cheap as it gets. It fell apart the MOMENT it was opened. Only a glue gun would repair something this bad but I would like a new one. The seller has not replied just yet but it has only been a day.
Pictures made it seem like it would be a glass plate but it was a plastic plate and for the price I was really underwhelmed. My mom was happy but I wasn't sure if it was pity vs actually being happy with it. But I paid for vip and expedited shipping it still took over two weeks to get and was late for Mother's Day even though I bought it a week and a half before. So was the mom happy? Yes. Customer service was very communicative though and for that I am appreciative.
I might know once if item is received. Oreder was placed May1st and still has not been shipped. I did email and was told it is in the works, but it was a mother's day/birthday gift for my mother-in-law so at this point it is a huge let down. I could have ordered the same item from several places. I will be emailing again for another update and if not shipping will have to cancel and re-order from somewhere that might get the gift done.
Zero communication or response until I disputed the charge with PayPal. Then all they did was ask for more time. Finally after 20 business days in production with no shipping eta they agreed to cancel the order.
Absolutely terrible shipping time got in 4 weeks later after I ordered it the product was good but not worth that much money for the time it took to get here.
Lovely piece, exactly as described and my husband loves it!
Super easy to customize the necklace. The wait for the necklace to arrive was longer than anticipated, but it still is really cute
Easy to use. Was easy to track order. Lady was satisfied with gift
Everything received was broken and can not get ahold of anyone to get my money back
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members