Roomster has a rating of 2.7 stars from 4,114 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Roomster most frequently mention customer service, credit card, and read messages problems. Roomster ranks 1st among Roommate sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 hours
I need a short-term furnished rental at a reasonable price in ahigh-rent area, San Diego. I found several suitable options.
Sent several messages, none were responded too but then a random man with no photo that neither of us contacted sent both me and my daughter private messages that we then find out we have to pay to read the messages. Get the feeling if we pay to read the message that it is just spam and nothing real, which makes you wonder are any of them real or current because we sent a lot of messages that not one person responded back on. Only spam bot/guy. Kinda scummy business practice.
Sent several messages, none were responded too but then a random man with no photo that neither of us contacted sent both me and my daughter private messages that we then find out we have to pay to read the messages. Get the feeling if we pay to read the message that it is just spam and nothing real, which makes you wonder are any of them real or current because we sent a lot of messages that not one person responded back on. Only spam bot/guy. Kinda scummy business practice.
The one thing I will say is make sure to confirm with someone that your subscription has been canceled. Despite what they say - deactivating or suspending your account does not stop them from charging you. They also say you can cancel just by clicking cancel but no such button exist. I do not recommend.
Absolutely disgusted with this app as my boyfriend was scammed out of $1200 in "rent" after trusting that someone by the name of Savannah had a room to rent for him. After sending the money he was then told she needed an additional $500 to "send the keys" we will be taking legal action however it is unacceptable that this app and these people are taking advantage of innocent people looking for a place to lay their heads.
I was surprised...rather, naive.
Fake accounts made it seem so much like those dating apps.
The really tricky, disingenuous action they've taken is to make you think you have lots of messages. And, of course, the only way to see those messages is to pay. So, you open the messages and THEY ARE NOT MESSAGES. They're basically posts of units, etc that are available. No one is reaching out to you. The same info is free if you just type in your parameters.
And to further make it seem like you're going to be making contact with a potential roommate, there's a screen that pops up asking you to agree to be careful in your pending negotiations. Such deception.
There may be a righteous site or app out there that really has everyone's best interest. Roomster is definitely not such a set.up.
I also failed with roomies.com and Craigslist. Bogus agendas offering credit score info, "Hurry, don't miss out" strategies...
Be careful, friends.
Tip for consumers:
Is there anyone straight up anymore?
Products used:
I ended up renting an apartment because the roomate apps suck
Jesse W, first, we take customer safety very seriously. We require multiple validation steps for every account, which means fake accounts are less likely. We have a 24/7 security team that reviews every profile. Second, it looks like you receive megaphone messages, they are not posts of units but real people who want to let you know about their listings.
You don't always get a timely response to a booking request. Many will not respond if you call to inquire if the room is still available when it's been rented, but it's not indicated on the site anywhere (option doesn't exist, ad not taken down). A few of the folks with ads were just trolling to see who would show up. Once you received an address to go meet with the Renter/landlord and see the room, no one was home or they wouldn't answer the door. One guy gave me a time to come by his home, then emailed that he had to go pick up his car which was parked elsewhere, so I just cancelled. I don't like playing games- don't make an appointment and then decide you need to do something else. The homes that had more than 1 room to rent had multiple people using 1 bathroom. One entry in an older home had a loose handrail going up the steps to the front door and crumbling concrete; it was obvious that regular maintenance and repairs weren't being done. Add to that the weird oddities cluttering his small yard and on the porch that diminished any welcoming aspect to the home. There were many steep stairs to the upstairs rental. Many are not handicap accessible. I quit using Roomies.com because of these problems. Morristown and Johnson City, TN areas.
Due to privacy issues and the fact that I did not rent at any of these places, I have no photos or receipts.
Tip for consumers:
I didn't know people would be fo callous as to play others when they need a place to rent. In most cases, it was like a social roulette site: like put an ad in, see who shows up, if you don't like what you see, ignore
Products used:
None
Becasue i had to
I’m looking for a room and one of them had me use Roomster, now I gotta pay to see a message!? Ridiculous!
No other option
* Roomster attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
To find a room mate
I'm just trying to apply for this apartment and I can't it's annoying
Forcing me to pay before knowing what the UI looks like is a cheap way of getting money
Its incredibly unfair you'd charge people to see messages. You should rethink that...
I shouldn't have
Don’t remember
A $#*!ing subscription to read messages? Really?
Because I had to
I need an affordable place to live, having for fork over$7.95 just to use the app and I’m not even creating an account to post an ad is extremely annoying.
Try to give free access... you can't directly charge for pathetic website
I was naive
Roomster connects people at all price points, in 192 countries. With 24/7 customer service and an always expanding community of users, Roomster is the best way for people to monetize their extra space and make it available to a membership of authentic...
Kaylee R.,We're deeply sorry to hear about your boyfriend's experience and the distress it has caused. We urge you to reach out to the bank that you sent the money with and file a report. Contact local authorities and file a report with them as well. Know that the safety and security of our users are of utmost importance to us. We take reports of scams very seriously and have strict measures in place to prevent fraudulent activity on our platform. We will investigate this matter thoroughly and take appropriate action.