RondevoReviews 3,575

Dear Stephanie,

Thank you for taking the time to share your concerns and feedback with us!

As our website is an online-international communication platform, people from various countries are using our services. You can use the Search option at the top of the list of users, registered with us. By clicking on the “Filters” button, you can sort users by location and age to find people who match your specific preferences. We recommend that you start a conversation with people you like, thus you will be able to get to know them better and find out if they are from your area.

There is no possibility to make our services free of charge due to the number of resources and effort we put into maintaining a high level of customer service and security measures on the website. As we carefully check and verify the profiles of thousands of validated members, thoroughly moderate website content to be appropriate and provide assistance for our customers, maintaining several departments operating 24/7 - we set respective prices for our services. Therefore, it is true that it is required to spend credits to use some of the services.

If you have some specific questions related to our service or need assistance - please contact us via Support@Rondevo.com and we will be glad to help.

Kind regards,
Rondevo Customer Support

Dear Michael,

We appreciate you taking the time to share your feedback with us!

Please be informed that one of the main benefits of our website is that it is not required to pay to become a member and create an account on our platform. You can easily watch live streams, browse profiles, check chat messages and view profile pictures for free. It is true that you need to have enough credits to use some of the services, however, you only pay for the services you are provided with. You get to choose the services that are of your interest and control your spending on those personally.

At the same time, you may easily use the website without being distracted by extra advertisements. Keep in mind that the price per 1 credit in 800 credits packages is about two times cheaper compared to the price per 1 credit in the smaller packages which helps you save more money in the long run.

From our end, we always provide high-quality support services for our members. Every query is carefully reviewed by our Moderation, Financial or Technical departments. Our Customer Support team is ready to help you with any questions 24/7. This means that we have to go to certain expenses to maintain the same level of diligence for all our customers, and thus we set our prices.

There are multiple options to reduce your expenses and use the platform in the most efficient way, please contact us via support@Rondevo.com and we will be happy to help you with that.

We are always at your service.

Kind regards,
Rondevo Customer Support

Dear Raymond,

Thank you for sharing a review of your recent experience!

Our team is committed to providing high-quality customer service, and we’re thrilled to hear that our platform made a good impression on you.

We would like to draw your attention to the fact that one of the main benefits of our communication platform is that it is not required to pay to become a user and create an account. Also, you can easily browse profiles, check chat messages and view profile pictures of other users for free. Moreover, there is no need to pay for a monthly/annual subscription in order to use all the benefits. You only pay for the services you are provided with. You get to choose the services that are of your interest and control your spending on those.

If you have any other questions, feel free to contact us via support@rondevo.com.

Best Regards,
Rondevo Customer Support

Dear Myke,
Thanks for sharing your feedback.
We are sorry to hear your experience did not match your expectations.

We would love to make things right if you give us another chance: we would inform you about the possibilities of the website and make sure to answer all of your questions.

Please feel free to reach out to support@rondevo.com with any further comments, concerns, or suggestions you wish to share.

Best regards,
Rondevo Customer Support

Dear Victor,
Thanks for sharing your feedback.
We are sorry to hear your experience did not match your expectations.

We would love to make things right if you give us another chance: we would inform you about the possibilities of the website and make sure to answer all of your questions.

Please feel free to reach out to support@rondevo.com with any further comments, concerns, or suggestions you wish to share.

Best regards,
Rondevo Customer Support

Dear Kevin,

Thanks a lot for submitting your feedback!

It is a pity to hear, such a negative comment, however, you should realize that our company cannot afford to provide services on any other basis than the prepaid one, as we do our best to give the high-quality service to all our customers and a high-level support in any cases you have. We have a lot of people taking care of the customers' issues, whatever they are. So we are always at your service and count on your understanding. Also please note, that we do not conceal anything from our members. We are honest and fair with all our members.

Please take into consideration that, the members, receive the 20 free credits in order to check the website`s functionality and decide to use the website or not. However in order to communicate on the website the users, should purchase the credit packages. We have several credit packages, that can be interesting for you.

Please, note that there are many free options on the website as photo viewing, “liking” photos, reading the very first letter from the member, giving a wink in a chat, using the option “Search” according to your desired preferences, viewing all the profiles on the platform.

Should you have any additional questions, please contact us via support@rondevo.com email at any time.

Best regards,
Rondevo Customer Support

Dear Billy,
Thanks for sharing your feedback.

We are sorry to hear your experience didn’t match your expectations.

Please note that our trusted users’ profiles are confirmed by verifying their ID and background. Firstly, in order to register, every trusted user takes a short video of herself holding her ID, stating the current date, and confirming her consent for the registration out loud. Secondly, we verify if the information provided in the registration video corresponds to her profile info. Our moderators check if it is the same person — both at the video and at the profile picture. Thus, we can assure the person you are talking to is the person you see in the profile.

Our affiliate partners make sure that there are no bogus profiles, that the user you look at in the profile pictures is the user you are corresponding with (such profiles have the label "Trusted User").

Please feel free to reach out to our support@rondevo.com email with any further comments, concerns, or suggestions you wish to share.
We would love to make things right if you give us another chance.

Best regards,
Rondevo Support Team

Dear Silvio,

I do share your concerns and I realize that trusting someone you talk to is crucial for you. From our side, we have done everything to make the platform safe.

When you make an acquaintance with new people through the Internet, there is always a risk that the person himself pretends to be the one, who you see in the pictures. Thereby, we take a number of preventive steps on our website to settle this question. We are proud of this, because not all communication platforms take such precautions.

We are building a secure platform where we try to make sure the person on the other side of the screen is real and interested in communication. To do so, we have arranged communication with Regional Partners worldwide so they could assist with the registration of the members from their countries. Passing the verification in person is more trustworthy since the member will be interviewed eye to eye.

We carefully consider all complaints received from members of our website. If such complaints allege the dishonesty of a member and breach of our terms, we investigate them. If we notice impersonation and deception, we block and blacklist the member. If representatives of the member appear to be guilty of some things or seem to be suspicious to us, so we apply sanctions to the representatives, which may bring about complete termination and blacklisting.

It would be great if you could reconsider your rate or let us know how we can help you to receive 4 or 5 stars from you!

Kindly contact us via support@rondevo.com in case you need any further assistance. We will be there for you!

With best regards,
Rondevo Customer Support

Dear George,

Thank you for the review.

We are a safe company, we do our best to prevent scam activity from the members' side and in case of some situations we always investigate and take measures.

We try to make sure that all the validated members are interested in communication with other members of the website. For this purpose, we introduced the difficult procedure of verification steps for them. All of the members consciously made their decision to verify and register their accounts on the website to communicate with penfriends they find here and move forward beyond the platform if everything is going well.

On our platform, you can connect with members from different countries in no time. We provide a safe space to initiate communication and share different ideas, traditions and knowledge with other members of the website. You may use our platform to meet new people and expand your communication bonds.

Please contact us via support@Rondevo.com in case any questions arise, we’ll be happy to help you and make your experience better.

Best Regards,
Rondevo Customer Support