Overview
Rocket Lawyer enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, kindness, and expertise of its representatives. Customers appreciate the ease of use and reliability of the platform, especially in navigating legal documents. However, some concerns arise regarding billing issues and the need for clearer communication about subscription management. Overall, the sentiment is overwhelmingly positive, with customers feeling valued and supported, particularly when resolving issues. The company’s commitment to customer satisfaction and effective problem-solving stands out as a key strength in its service approach.
This summary is generated by AI, based on text from customer reviews
We needed a Notice of Completion form to meet ARS 33 requirements. The prompts were good, although we couldn't get any pop up explanations for a few items the responses for which were not clear. Overall, a good experience. We've completed, notarized and recorded the document.
02/09/22 Mr. Jacob Brown walked me through solving a problem all the way to a solution. I am grateful for his stick-to-it-a-tive-ness. He made me greatful to HIM, for his ethic, I wish more people were like him. With avid respect, June Harrington
Hi June,
It's wonderful to hear you've had such a great customer experience and thanks so much for your review!
We put together a draft prenuptial agreement which I paid to download. I would have liked to be able to go back and edit the file... but I guess you have to join Rocket Lawyer to do that. The agreement is not usable as is as we did not have all the information we needed (account numbers and amounts etc.) before we started.
Hey Martha,
Thanks for your review! Legal documents can be edited both through the interview process or manually, so long as the document isn't eSigned already. I've emailed you directly instructions on how to edit your legal document. If you have any questions about how to edit or about something else, feel free to respond to the email I've sent you or you can email us at customeroutreach@rocketlawyer.com.
I called because I had been charged for ~3 months for a subscription I'd been aware of and had not meant to purchase. Raabi'a was my customer service representative and she was amazing. Made the process so smooth and easy! I will definitely be returning to RocketLawer for any future needs I have!
Hi Brenna,
Thank you so much for your review, we're glad that you've had a positive experience with our customer service! Have a wonderful day.
I signed up for a free trial. Please be attentive that when free trial ends and you continue to use services and do not cancel subscription - it will cost 25 £.
I was in this situation and I wrote to support service about the case of charge of 25 £ and that I wasn't using services, they studied the case and advised that the funds will be returned back to me.
Just be attentive.
Hey Olha,
We're so sorry to hear about your matter and would like to get this matter resolved with you as soon as possible. Please respond to the private message that was sent so we can locate your account. Thanks so much.
I tried to delete my account on line - but I couldn't find anywhere to do it. So I called - the person said they would take care of it and send me the stuff to do it or confirmation - but I've gotten nothing!
Hello Lawrence,
We appreciate your review but sorry to hear about this situation! Please respond to our private message with your email address for your account so we cant get this looked into. We hope to hear back from you soon!
Kristina, was helpful and understanding and did her job very well I was pleased with her customer service
Hey Alaina
It's wonderful to hear about your positive experience and appreciate your review, thanks!
Professional services with account management. Would be helpful to CLEARLY state to the customer upon registration that the free trial ends after seven days... according to the BBB, many customers note this oversight, including myself.
Hi Joseph,
Thanks for taking the time to share your feedback, we really appreciate it! If you have any questions or concerns at this time, just email us at customeroutreach@rocketlawyer.com. Thanks again!
No star at all was not an option. DO NOT USE! I needed just one form and was suckered into a membership and charged for several months before I realized it. They would not refund the charges. It is a SCAM.
This was a super easy process just input the info that you want on your document and its done! They have helpful information if you dont understand a certain legal term. They walk you through the process and its the easiest thing to do. You do not have to be a lawyer or know every legal law to make this document. Very helpul and very useful.
Hi Beatriz,
So glad that you've enjoyed our product and we're happy that you're happy! If you have any questions or concerns, please send an email to customeroutreach@rocketlawyer.com for assistance. Thanks!
The service is great. I got the 7 days free trial and after that I downgrade they even give me free membership. To access the docement I had created. If later on I need more foams definately I will go upgrade the service again and again. Wonderful service!
Hey Meiling,
Thanks so much for your review, we're so glad that you've enjoyed our service and appreciate you trying out our Trial! Please let us know if you need anything at this time by emailing us at customeroutreach@rocketlawyer.com. Have a wonderful day!
We enlisted the help of RocketLawyer to help us with our new business and it's been a delight to work with them. It's not just a self-service tool, they have taken a personal interest in our success, been super attentive, and walked us through a bunch of things we didn't understand. We didn't want to be a fly-by-night company, with RocketLawyer we feel super confident we are doing things right.
Hey Carol,
We're glad to hear about your positive experience and appreciate your review, thanks!
I needed a residential lease created. The process simple and I was able to also make desired changes to the document that could be made easier by integrating the document without using a 3rd party app that was integrated. As I am no longer in business as CPA I don't have a need for an ongoing subscription that if not needed requires canceling it. It would be nice to be able to produce a legal document for an a la carte charge.
Hi Lewis,
Thanks for your review, we're glad you've enjoyed our service! If you have any questions or concerns at this time, just email us at customeroutreach@rocketlawyer.com. Take care!
Easy, self explanatory and profesional.
I have used rocket lawyer a few times for a few different things. I needed to draw up a lease agreement and as of late I need to draw up a loan agreement.
I always use the free 7 day trial. I don't use it often because I don't have the need often enough to purchase a monthly service.
That being said anyone that has their own business or is in regular need of legal documents, I would highly recommend rocket lawyer. I believe it is well worth it.
Hi Patrick,
We appreciate your review and patronage to Rocket Lawyer, thanks so much! We welcome our first time customers to use the Free Trial and so long as it's cancelled before the 7 days are up, there is no charge! The Free Trial will only be offered once even if the membership is downgraded (cancelled) and re-upgraded, we also offer single document purchases for a more pay as you go route. If you have any questions or concerns, just email us at customeroutreach@rocketlawyer.com.
I called "help" and spoke with randy Mathis. I told him I did the wrong thing when thinking it was what my brother wanted. He said my account was already downgraded, which he said meant canceled.
Randy was polite and positive and kind.
Hi Anne,
Thanks so much for your review, we're happy that you're happy! If you have any questions or concerns at this time, please email us at customeroutreach@rocketlawyer.com. Take care!
Easy to find forms and great customer service. The representative was very nice and made sure my question was awnsered.
Hey Dulce,
Thanks for taking the time to leave us a review, we're so glad to hear about your positive customer service experience! Take care.
I signed up for a 7-day trial and then decided that I did not want to use this service. Of course, they ask for credit card information just to try out the service, which is something I generally will not do, but I really wanted to see what this service could do. I tried logging into my account, but it would not accept my credentials. I tried having a password reset, but that feature would not work. So, I sent an email to RocketLawyer stating that I wanted to cancel. I did all of this to make sure I would not be charged anything. Now, there's a charge on my credit card that I am disputing. I think this company is scamming people.
I have composed many legal papers on Rocket Lawyer. Saved me time and money. I have two different accounts. One personal and one for company. I've did most on personal acct. This last one was from company email.
Hey Carolyn,
Thanks so much for leaving us a review, we're glad that you've enjoyed our service! Please let us know if you have any questions or concerns at this time by emailing us at customeroutreach@rocketlawyer.com. Have a wonderful day!
I am so thankful for your service you really made things simple in a very difficult time, my younger brother passed away unexpectedly in February 2018 while he was working for a trucking company
He lived in Nashville TN and worked as along distance truck driver
My brother didn't have much he didn't have a will... being his next of kin I found myself in a situation and I had never had to take care of anyone finale business before so I had no clue what to do and no way to do it since I am on a fixed income... your service allowed me to get what I needed to do done and it was easy and correct as well it gave me some peace of mind
Thank you so much
Linda
Hi Linda,
We are very sorry for your loss, our condolences to you and yours. But we are so glad that our services were able to help you in your time of need! If you have any questions or concerns at this time, just send an email to customeroutreach@rocketlawyer.com. Thanks!
I signed up Rocket Lawyer for a standardized prenup. It was super simple to adjust and get it they way you wanted it. I signed up for the free service but forgot to cancel before it renewed. Since it was a mistake they refunded the fee and was super helpful in cancelling the account and welcomed me back in the future again
Hi the Daniel,
Thanks for your review, we're so glad that you've had a positive experience with our customer service! If you have any questions or concerns at this time, just email us at customeroutreach@rocketlawyer.com. Have a great day!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Bradley,
We're sorry that there was an issue while creating the document and if you experience any other problems with the document you're more than welcome to call our customer support line to get help with troubleshooting! The number to call is 877-881-0947 (M-F, 6am-6pm PT). We hope that you come back for your legal needs in the future, thanks so much.