At Rocket Lawyer, we believe everyone deserves affordable and simple legal services. Since 2008, we've helped millions of families and small businesses take care of their legal needs so they can focus on what really matters. From free legal documents and business incorporation to discounted rates with outstanding attorneys and corporate benefits, we're there to help every step of the way.
Rocket Lawyer enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, kindness, and expertise of its representatives. Customers appreciate the ease of use and reliability of the platform, especially in navigating legal documents. However, some concerns arise regarding billing issues and the need for clearer communication about subscription management. Overall, the sentiment is overwhelmingly positive, with customers feeling valued and supported, particularly when resolving issues. The company’s commitment to customer satisfaction and effective problem-solving stands out as a key strength in its service approach.
This summary is generated by AI, based on text from customer reviews
Needed to find a quick Lease agreement and after searching online for hours was able to find one at Rocket Lawyer!
The process was simple and straightforward. No forms to fill out, just answer simple questions and the complete, legal deed was prepared
Hey Jeff,
Thanks so much for your review, it's great that you've enjoyed our service! If you have any questions or concerns at this time, just send an email to customeroutreach@rocketlawyer.com for assistance. Thanks again!
I am working on starting an LLC. I've gotten great information and forms from this site.
I also used the ask the lawyer, for another legal matter, and got a quick response
Hello Evelyn,
We sincerely appreciate your review and pleased you've had a good experience with our service! Please feel free to email us at customeroutreach@rocketlawyer.com with any questions or concerns. Thanks so much!
I was very pleased with my experience, excellent website, very easy to use, cost effective. I will definitely use your service again and recommend to others.
Hey Richard,
We're really glad that you've enjoyed our product! If you have any questions or concerns at this time, please email us at customeroutreach@rocketlawyer.com. Thanks!
I signed up created my documents with a quick turnaround. I didnt have a lot of money or time and Rocket Lawyer got what I needed. Client was happy with contract and respected our professionalism.
Hello Johnny,
Thanks so much for your review and we're really glad we could assist you with getting what you needed! Please don't hesitate to email us at customeroutreach@rocketlawyer.com with any questions or concerns. Thanks again!
Everything was perfect filled it out had it noterized and we were all done thank you very much stehen nelson
Hi Stephen,
We're delighted to know that you've enjoyed our product! Please feel free to email us at customeroutreach@rocketlawyer.com with any questions or concerns. Thanks!
I love how easy it was to complete the form and how I was able to pull it back up and edit some of the information without going through the whole thing again. The only negative would be the price. I saw some for 29.99 when I looked a few weeks ago but I just went with this one since it was the first one i pulled up. Thank you for making it available. Now I can get some things done for my dad.
Hey Lynn,
We appreciate your review and glad that you've enjoyed our service! If you have any questions or concerns at this time, just send an email to customeroutreach@rocketlawyer.com. Thanks!
Just completed a Lease agreement for my rental property. Everything went very well and documents are excellent.
Hello Kyle,
We're pleased that you've enjoyed our document creation process! Please let us know if you have any questions or concerns at this time, just send an email to customeroutreach@rocketlawyer.com for assistance. Thanks so much!
Rocket Lawyer is Easy to use for filing court documents. I filed my lien without any problems. I will definitely use this website again in the future without any doubt!
Hi Gena,
Thanks so much for your review, we're glad that you had a positive experience with our product! Please feel free to email us at customeroutreach@rocketlawyer.com with any questions or concerns. Thanks again!
I got what I need and more thanks Rocket Lawyer. I would recommend Rocket Lawyer to my family and friends
Hello Elbert,
We greatly appreciate your feedback and we're so happy that you've enjoyed your time with us! If you have any questions or concerns, please send an email to customeroutreach@rocketlawyer.com for assistance. Thanks so much!
Normally I do not respond to this sort of thing but yes I was impressed with this website, very professional easy to navigate very helpful.
Hi Gary,
Thanks so much for your review, we're delighted to know that you've had such a great experience with our site! Please don't hesitate to email us at customeroutreach@rocketlawyer.com with questions or concerns. Thanks again!
I had an easy experience with Rocket Lawyer. I was able to find what I was looking for and getting help by phone was good as well. The phone representatives was very courteous and knowledgeable.
We appreciate your feedback and we're glad that you not only had a good experience with our product, but with our representatives also. If you have any questions or concerns, just send an email to customeroutreach@rocketlawyer.com for assistance.
I'm always going to use rocket lawyer and recommend them to other business professionals
This was a great experience
Hi Sheila,
Thanks so much for your review and we're really glad that you've enjoyed our product! Please let us know if you have any questions or concerns by sending an email to customeroutreach@rocketlawyer.com Thanks again!
I was just diagnosed with cancer and needed to undergo surgery right away. So no time for appt. With a local attorney. So got found Rocket Lawyer and was able to do my Will and Living Will within a half hour. A God sent. Thank you.
Hi Charly,
We sincerely appreciate your review and so glad that our services were able to help you with your estate planning. We're sorry to hear about your diagnosis, but we truly wish you all of the best and please let us know if we can help you any further by emailing us at customeroutreach@rocketlawyer.com. Thanks so much, Charly.
Knowledgeable quick response best help I ever had. Best Internet search I ever did Highly appreciate all the help they do thank you very much
Hi Richard!
We're delighted that you've enjoyed your time with us and appreciate you taking the time to share your experience. If you have any questions or concerns at this time, just send an email to customeroutreach@rocketlawyer.com for help. Thanks so much!
Working with Rocket Lawyer has been a great experience. I began documents in the fall of 2017 and then needed to put them on hold. I recently went back to them a year and a half later. Great site!
Hello Sheila,
Thanks so much for taking the time to share your experience and we're glad that you've come back to continue our services! If you have any questions or concerns at this time, just send an email to customeroutreach@rocketlawyer.com.
Awesome experience, easy access to what I needed in a hurry! I recommend to anyone needing legal documents.
Hi there Shari,
We're really glad that you've enjoyed your experience with our services and your support! Please feel free to email us at customeroutreach@rocketlawyer.com with any questions or concerns, thanks so much!
Just needed one form to keep my house out of probate upon my death. I am NOT a computer person and it was painless even for me. Though I don't expect to need your service again I have already recommended Rocket. Thank you - it's a great service for low-income seniors. Cancelling before 7 day free trial was easy and quick. Had a confirmation as soon as I hung up.
Hello Karen,
We really appreciate you taking the time to share your feedback and glad that you were able to get the document you needed from us! If you have any questions or concerns at this time, please feel free to email us at customeroutreach@rocketlawyer.com. Thanks very much!
I needed an NDA for my marketing business and the online template was so professional and easy to use. I was even able to get questions answered along the way while filling out info. I will be utilizing this service for all legal docs. This makes owning a business easier and hassle free!
Hey Lydia,
Thanks so much for your review and we're pleased to know that you've enjoyed our document creation! If you have any questions or concerns at this time, just send an email to customeroutreach@rocketlawyer.com. Thanks again, Lydia :)
Quite easy considering I am an 82 year old lady and computer illiterate. The gentleman on the phone who helped me was very pleasant and kind.
Hi Louise,
We sincerely appreciate you taking the time to share your experience and we're really glad that you got the assistance you needed! Please feel free to email us at customeroutreach@rocketlawyer.com with any other questions or concerns, we're always happy to help. Thanks so much.
Answer: Sorry, but I would try any other service before Rocket Lawyer. All they will do is take your money and then tell you to go find a lawyer. Waste of time and $$.
Answer: Hi Norma. We're happy to assist with any questions you have. Give us a call at 877-881-0947 M-F 6am-6pm PST. -Matt
Answer: Hello Erma, We are more than happy to help you out with downgrading your membership. Please email customeroutreach@rocketlawyer.com or you can give us a call at 877-881-0947 (M-F, 6am-6pm PT).
Answer: Hi Robert, Thanks for your question. We do offer legal assistance/legal advice in our memberships. To find out more, please got to www.rocketlawyer.com or give us a call at 877-881-0947 (M-F, 6am-6pm PT).
Answer: Hi Brit, Thanks for your question. We are a legitimate business; our 7-day free trial does require credit/debit card information, but so long as it's downgraded (cancelled) within the 7 days, there is no billing whatsoever. If it isn't downgraded within that timeframe, then it will convert into the Premium Monthly Plan. You can downgrade your membership online, by phone, chat, or email. Please let us know if you have further questions or concerns.
Answer: Hello Randall, Please email us at customeroutreach@rocketlawyer.com explaining your billing situation and be sure to include the email address that you've signed up with. The Free Trial is free for 7 days, if it's not cancelled within that time frame then it does convert into the Premium Monthly Plan, which is explained at the time of sign up. We hope to hear from you soon.
Answer: Hello Patrick, We're glad to look into this to make sure your membership was downgraded (cancelled). Please send an email to customeroutreach@rocketlawyer.com including the email address that you've used to sign up with so we can take a look at your account.
Answer: Hi there Maria, Thanks for your question, but unfortunately this is not something that we can answer for you and we greatly apologize for that! You would need to get this answered by an attorney. If you're in a membership with us, you can ask a legal question in the "Ask a Lawyer" tab that we have when you're logged in to your account. If you need assistance locating it or if you'd like help with signing up for a membership, please call us at 877-881-0947 (M-F, 6am-6pm PT).
Answer: Hello Norma, We appreciate your question! Unfortunately I myself am not an attorney, so I am unable to answer your question as to how difficult it will be to file for a divorce on your own. At Rocket Lawyer, we do provide a Divorce Settlement Agreement and a Divorce Worksheet, which can help with this process, but it will not be the only documentation you will need. You may need to obtain documents from your local county clerk's office, I'd recommend giving them a call or visiting them in person. If you're in a membership with Rocket Lawyer, you're more than welcome to get a consultation set up with an attorney to discuss your situation at no extra cost. If you aren't in a membership and would like to find out more about what we have to offer, please feel free to give us a call at 877-881-0947 (M-F, 6am-6pm PT).
Hello Terry,
We're please to know that you've enjoyed our product and appreciate your review! Please don't hesitate to email us at customeroutreach@rocketlawyer.com with any questions or concerns. Thanks so much!