Roblox

Not sure who's in charge of the Roblox Support Team but they're doing a terrible job at it. All they do is send copy and pasted responses to you. I've been trying to access an old roblox account but they won't even read my entire message then they'll send me some old message saying I need to show proof when I ask for an alternative way I get no help. Making sure to stop playing this platform and stop spending ANY money on here if this is how I'll be treated. So much for a "valuable customer".

Okay so I was playing flag wars and a team won against us I said know fair then some random jerk says oh its a stupid 10 year old so I'm like man why u assuming things bout me and he continues to make mean comments about me I get angry back then another dude decides it would be cool to join the bullying I'm like shoosh u immature teens then I report them then they report me and I end up being ban for a day

This app allows <13year olds to delete an email address so you can no longer recover the account once something goes wrong. Kids spend their $ on this app but will not support parents to retrieve an account when there is no email address. They should not be able to alter the settings when the account is registered to a child!

They are essentially stealing from kids who are devastated when something goes wrong. I have the password but the account demanded a reset which I could not complete 🤬🤯

There websites states they will help when no email address but this is incorrect.

So one day I was playing hide and seek extreme and someone thought it would be funny to throw insults at me for absolutely no reason! They were super mean like calling me "attention seeker" when all I was doing was constantly calling people noobs the entire time. It really is an unfair and toxic place in Roblox. Hopefully, David Brazilian fixes these issues ASAP

My 12 year old daughter come to me complaining how the is cheating her. So I tried it all apparently I don't get right I used a calculator. And I got it wrong. So I'm asking make the puzzles easier for kid under 13. Pls and Ty :)

Customer service is horrible! You purchase robucks for your children and they don't appear on their available amount. Then when you try contacting customer service they act like they don't get the messages or proof of purchase nor the robucks! I hate this game and am trying to find out how to block my children from re-downloading it!

So you can let people have 18+ avatars let people make fun of me for my dead mom swearing and racist things but me just not liking furrys gets me banned you cant just ban anyone but not anyone at the same time stop being so Protective of furrys to the point i can get harrased and bullied without you doing anything about it so if your moderation was good it would be 5 stars THINK ROBLOX

I was playing a game right this dumb a## game on roblox named blox fruit was taking all my fruits and and robux.I paid for a fruit on this dumb a$@ game and took it back and kick me off. Me Personally thinks that roblox is dumb. People be on the game and be joking around about Give it us a really good fruit like dragon and then leaving the game me personally I think this game can make a kid feel type of way and k$@ Themselves.

ROBLOX do not give a fudge about their users' safety, they ignore reports and support tickets. The community cares about the website more than the actual company, which constantly release terrible, game breaking "updates".
The moderation is so bad in fact, that condos are more frequent then actual games.

Horrible. Bans some people and not others. Refuses to discuss it. Not everyone is treated the same!

My daughter received a gift card for Roblox for Christmas, when peeling off the foil to see the pin, the cardboard ripped off.
Because it was a Christmas gift, we do not have a receipt - I have emailed Roblox customer support looking for assistance- we have a partial pin, the gift card number, the location it was purchased and the month - Roblox support has sent the same email response to me five times. I respond to the email with the same information I sent before including pictures of the gift card, it's a cycle, no information, no assistance. There is no number to call.
My daughter loves playing Roblox which is why she asked for robucks for Christmas - how disappointing for her.
Will absolutely not be purchasing Roblox gift cards again.

Customer service has been a complete joke, I ordered some gift cards and have only been trying to verify that they are activated through Roblox customer support. It has been 10 days of cyclical conversations, as if they have amnesia and don't remember the question, they've made me jump through numerous hoops, proof of purchase, scratching off the backs to give them the pin numbers, multiple photos sent of said gift cards, and the last email was that they can't read the PDF of my proof of purchase and I must send it in a JPEG... CAN'T READ PDFS?! Total clown show and more training is warranted... They've also glazed over my complaints that their customer service has been terrible... 10 days now and I still don't know if these gift cards are activated because they can't seem to figure out how to do their jobs. I'm beside myself with amazement...

Avoid like the plague. Take money without giving goods. Pass your CC details on to an unknown/unauthorized third party to take 81c and 70c forever - hoping you wont notice.
Don't bother dealing with them directly, will string you along and then lie to you.
Buyer Beware - Children beware.

My daughter got locked out of her account. We spent hundreds over the years on gift cards. Contacted customer service. After multiple automatic responses they said they would do nothing to help us and locked us out of even contacting them about the situation further. Horrible telling my 11 year old that she no longer had an account with over $100 credit on her account.

Anyone can report you for anything and they kick you from your experience without warning to make you re-agree to the terms and conditions. Pathetic

I'm convinced that the entire roblox support team and roblox itself gives 0 care about their player base, why have options to send feedback if you aren't even gonna consider. Not to mention the long waits for ANY roblox support email, you guys ban for no reason, get mad when somebody sends email proof of somebody breaking the rules by using ingame names to bypass or other stuff. "explaining" how the report button does work, and no. No it doesn't i'm sorry but everyone in the community agrees about the lack of care in the support system and that none of you listen to your player base. It's a multi trillion company and yet you can't keep your site up, have good moderation etc, and let's not forget the meepcity incident. You say you value childrens safety yet ive seen kids as young as 6 on voice chat, ive seen so many dating games on roblox, gambling and almost every game on the front page is a cash grab. Roblox is supposed to promote creativity but any actual good games get swept under the rug. I know this comment won't do anything since again, you guys just don't care but if there is even the slightest chance it does speak some sense. May it be.

Roblox is a money scam posing as a leisure product.

Kids Keep Getting Scammed out of Their Robux. System support will not intervene and are cool with the fact that the system scams children out of their pocket money. Shame. You would think people who are this bright could create a money making path that didn't thrive on the theft of kids pocket money.

No no no no no it's being rude and not letting us in i feel betrayed it needs to let us in it had like a timer

Roblox was good when I was a kid but now that I'm older it's changed and all the limited items I owned as a child were stolen from me, Roblox won't help you at all if you lose these items without their two-factor setup which I didn't have because I only ever play on Xbox. My advice is to be careful which games you join because Roblox doesn't protect it's site at all from scammers.

My grandson bought a $25 gift card, redeemed it, and got the message "this card has already been redeemed." He can't buy any characters or other things. Very disappointing for a little 8 year old.

The worst game ever. Customer service is pretty much non existent.
If you have more than 1 account good luck putting bucks on different accounts. This game should be banned
And destroyed. You are ruining. Relationships with families. All my child does is bet for roblox 24/7. We argue about the game all the time. You are tearing families apart. Shame on you greedy people. Creating a game that causes families a lot of problems.i will do everything i can to boycott this game. I am getting the same feedback from lots of parents. We hate your greedy game. My child gets teased constantly because we are to poor to buy roblox. I uninstall game and my child puts it back on i hope this happent to one of you founders of the game so you could really see what the game does to families

The roblox cards you buy at walmart or other stores they take your money then wont redeem card points they ripped my little girl off of 10 bucks that she worked so hard for i think this game company and the creators should be reported to the fbi for scamming young children

They removed my sons account and won't give me the reason for it, I spent hundreds of pounds in birthday presents buying robux for him all for it to be a waste of time.

Don't bother