My son couldn't remember his password, and all of our attempts to reset it using every email/phone number we have didn't work. He thinks he mistyped the email address on his account.
So I contact Roblox support and they ask for a receipt from "iTunes" for our Roblox purchase. I was on my phone and iTunes doesn't work like that--I have all the information in the App Store or in Purchases and Media in my Settings. Also, since Roblox is a free download, it doesn't show billing information. But my Robux purchases do show that. So I send them screenshots, which they promptly reject because it's not "iTunes." I repeatedly tell them that "iTunes" does not show this information, but here is verifiable billing information including order number, billing address, date, etc. for Robux via both the App Store and via the Purchases and Media section. They reject it again and tell me there's nothing else they can do with zero information or clarification. This was a support person named "Harper."
So I write them again, get a different support person ("Sergio"). I'm now on my laptop and see multiple Robux purchases in my Apple Music app over the course of at least two years and again the Roblox download info but with no billing info because it's a free download. So I ask if they will accept the Robux purchase receipts and if so, do they need all of those or just one. They write back and tell me the attachment I tried to send didn't work.? I didn't send an attachment yet, I'm trying to figure out what they need, so I write back and tell them that. "Harper" then writes back and tells me there's nothing more they can do for me.
This is the most frustrating, infuriating waste of time I have ever spent with any support in my LIFE. I have spent hundreds of dollars on my son's Roblox account buying Robux for him over the years, and they refuse to help us get back into his account. It's absolutely ridiculous, my son is heartbroken, and I have just wasted hundreds of dollars on this thing because support is so unhelpful, they might as well not even exist.
Anyone can report you for anything and they kick you from your experience without warning to make you re-agree to the terms and conditions. Pathetic
One time Roblox gave me a 7 day ban just because I uploaded a game. The moderators said that I added a Ultimate Trolling GUI in my game that they found inappropriate when I didn't even put that in my game and also the game wasn't supposed to be inappropriate in any way. You can literally get banned for uploading a model, decal, or audio/sound the moderators claim to be "inappropriate" when it isn't at all. The moderators are just Dumb robots that don't know what's inappropriate and what's not. Roblox also likes to ignore reports. Roblox also doesn't make the game for kids as they let people upload inappropriate/adult content models and they don't care about their chat filter [such as R63/R34 models]. The chat filter sometimes glitches making it hard to communicate with other players or allowing players to curse/swear. There are also other methods people use to swear such as players saying in the chat "STFU" which means "shut the f**k up". The moderation is very bad and reminds me of communist Russia or Nazi Germany.
EDIT: Most times when you report someone on Roblox, they don't get a warning of ban. Sometimes I see really bad stuff on Roblox. Sometimes on the game called "Spray Paint", I see players drawing curse words and swastikas/Nazi symbols in the skate park, walls, and on anything else where you could draw. The picture here is about my experience in Spray Paint, showing a image of someone drawing swastikas/Nazi symbols in the skate park.
What the heck is this, people steal accounts be rude LITERAL $#*!ING 9 YEAR OLDS $#*!TING AROUND, i dont accept this, this should be deleted off the internet, this is just cancer.
Roblox just can't get any worst i mean it sucks Oders everywhere (online daters) exploiters and hackers in every game sexual stuff don't let your child download did u see the news someone died because of roblox don't let your child download because a 5 year old got kidnapped from this guy who saidn whats your address and he was 60 years old and KIDNAPPED A 5 YEAR OLD no joke don't let your child play this AND ITS A RIPOFF OF MINECRAFT DON'T DOWNLOAD ROBLOX MINECRAFT IS MY CHIILDHOOD GAME IM NOT LETTING MY CHILD PLAY A RIPOFF MY MY CHILDHOOD GAME its to voilent i mean lego's falling apart is voilent don't listen to anyone here with 5 stars ITS 1 STAR!
Roblox is a fun game and there are endless stuff to learn and explore, you can make new friend and I enjoy making videos on Roblox games and other youtubers. I hope Roblox becomes the best game in the world. Others also learn how to script their own games and make models to be in a fan made FE2 game or FE2 Map Test. And my wish is that EVERYONW STOPS HATNG ROBLOX #Robloxforever
-Wyatt_Komatsu
I was banned for no reason I was hacked and someone on adopt was trust trading and I got banned IT WASNT ME don't waste your time on this game I would give it a zero my login day streak was like 375
It's a robbery, they take your money but they don't give you the item your want and the contact Custer service ignore you. STAY away.
The bad reviews are just bad moments like every other game, it's great logic and thinking game, play with Friends create games, play games, much much MORE great for 9+ ok for younger.
Don't us this app my friend got band for something she didn't do she got band from swearing and being mean
Dear roblox i am here to tell you that i was baned today and me and my friends were playing and this dude came up to us and started puting his boats down and trying to kiss samantha also he was cursing at us and being inaproprette so i reported him and i said that he was kissing my frend samantha and being inaproprete but then i was banned and i was baned because i said fallow me and fallow me b**** and i was ban for one day and i am herre to tell you that he had a inaprprette name his name was imnotyourdadyoo and i want to tell you that i shouid be unbaned today because it is dad day and me and my dad want to play bloxburg also what i did waant really that bad.
Terrible, just terrible. I just found out that roblox are con artists. I would like to sue them. They are lying to people including me.
It's boring, boring, boring, censors everything and the gameplay is just awful. Most of the games there are made by 12 yr olds most of the time
Roblox keep banning me for no reason, like spamm WHEN I WAS JUST WRITTING FAST WHAT THE HELL, and it doesnt even want to check did i spamm or not, roblox banns are so stupid
Roblox customer service is just terrible, they don't help at all. They just say the same thing over and over again they don't even try to help.
It's a great game but one problem can it have a thing that's says create own server but great game 5 star
It's horrible, my account got hacked and they won't even help me. I'm only a kid and my account means a lot to me.
Overview
Roblox has a rating of 1.9 stars from 1,093 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Roblox most frequently mention customer service, online daters and credit card. Roblox ranks 55th among Role Playing Games sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members