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RobloxReviews 1,088

2.1
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Roblox Reviews Summary

The overall reputation of the company is mixed, with some users appreciating the variety and enjoyment offered by the platform, highlighting its engaging games. However, significant concerns have emerged regarding customer service, particularly in handling unauthorized charges, account recovery, and banning practices, which many find unjust and poorly managed. Complaints about inappropriate content and inadequate moderation further contribute to dissatisfaction. Overall, while the platform has a loyal user base, its customer support and content moderation practices require substantial improvement to enhance user trust and satisfaction.

This summary is generated by AI, based on text from customer reviews

service
306
value
274
shipping
174
returns
205
quality
278
Maryland
1 review
5 helpful votes
Follow Linda C.
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I ordered robux one time for a relative to build on Roblox, using my credit card. When I checked my credit account there were additional charges. I couldn't find out where to delete the card. I emailed them and got a reply stating that they do not keep credit card information & that it has to be entered each time. He said he was able to just click "buy" and a popup let him know the payment went through, so it did save the credit card information & he didn't have access to my card. A relative had a similar experience. She found a couple hundred in charges on her account before she realized it and she called to complain, thought her account was hacked, but they said they couldn't do anything. I think they need better security and safer payment methods. Parents need to be aware the app is allowing more charges than were initially authorized, whether the kids are clicking buy or it's hacked. Roblox needs to stand behind what they say and fix these issues.

Date of experience: June 22, 2018
South Dakota
1 review
5 helpful votes
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Scam
June 21, 2018

Don't waste your money on this game. Roblox deleted my account for no reason with all the money wasted on my account, screw this game.

Date of experience: June 21, 2018
California
1 review
3 helpful votes
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Sources: https://metro.co.uk/2018/06/05/girl-6-invited-sex-room-playing-childrens... https://www.youtube.com/watch?v=Tn8X9E3OMnc Firstly, their moderation system is trash. Secondly there is a history of online daters who date on roblox, in which they don't care about. If their so called "Report Abuse" button worked, then there would not be a petition to remove a single individual user on roblox. That user is DJMykal, the creator of Club Tesla on roblox. He has been exposed on youtube to be one of those unholy things. Yet, if you look him up on google, he is still here. Roblox obviously profits from things like this? When they have people who online date on roblox, those online daters will want to buy items inorder to look not so "newbie" or more attractive. This helps roblox profit. As a parent and guardian of two children who plays on Roblox, I highly recommend avoiding this game at all means. They will not handle your situation in time, professionally, and they will just read off their script on customer service. Their virtual items are too expensive and you might be scammed on that game by malicious users. From what I have heard, they also have the mannerism to terminate you in the most unfair way. Watch out parents! This game is anything but safe.

EDIT: Roblox will also side with these pedophiles. When you try to look their infamous online daters up on roblox. For example DJMykal, he will not appear on the search. Only a google search will find him. I have confirmed this with another user.

Date of experience: June 13, 2018
Netherlands
1 review
11 helpful votes
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Boring
June 5, 2018

This game is quite boring. I haven't seen new games come anywhere near the front page in months. If you want to find a new game you will have to constantly click buttons and maybe you can find one. The community sucks. Lots of toxic players, Online daters and overall idiots. You HAVE to pay tons of real-life money to look any different from the standard character. About 80% of the people you find in games never speak and just plain do nothing. I can keep going like this for awhile, But i'll end it here.

Date of experience: June 5, 2018
Pennsylvania
1 review
7 helpful votes
Follow Kagin G.
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My daughter's account was hacked. Roblox customer service rep called my daughter a liar and told me it was't hacked, while I was literally staring at someone playing under her account name. Tons of money lost. This company protects the criminals!

Date of experience: May 1, 2018
Australia
1 review
11 helpful votes
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Bloody terrible
April 16, 2018

DO NOT LET YOUR KIDS PLAY THIS.
There are many innapropriate things:
Porn
S3xual refrences
Death threats
Suicide threats
Groomers
Stalkers and hackers.
There are many bad people. My account got stolen and i paid over 500 usd for builder club. Waste of money, and constantly getting hacked.
Terrible game

Date of experience: April 16, 2018
Philippines
1 review
9 helpful votes
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This Game Sucks!
April 11, 2018

ROBLOX... roblox is the worst game ever, Roblox has many problems like pornography games and bugs and sometimes its laggyso this game is suck! And also to get "ROBUX" you need to buy it with adebit card to get so this game is really full of sh#t

Date of experience: April 11, 2018
Ohio
3 reviews
25 helpful votes
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Wow.
April 9, 2018

Blown away by this game. The community is better than any other community to exist, fighting off the bad in the virtual worlds. There's a lot of games to play, with monitored chats. Yes, you can talk to strangers, but the chat is monitored more for kids 13 and under. This helps the child to grow older and understand what they need to avoid before they come across it. Reporting has FINALLY been listened to, so the game is safe for your children. Amazing way to kill time.

Thanks! -EmeriV

Date of experience: April 9, 2018
Canada
5 reviews
12 helpful votes
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Very safety
April 5, 2018

We can report a player easily. Lot of s## places are deleted. Roblox is safe today.:)
But tix are deleted and gamepasses are ANNOYING.

Date of experience: April 5, 2018
Texas
1 review
2 helpful votes
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Game hacks and cheats are used by many to go around and kill other players in game. They make a fun time into a frustrating experience. Roblox does not do anything to prevent manipulation of their games and the software developers are novices or students and don't have any real world experience. Don't trust your kids to an environment that is wide open and unsupervised.

Date of experience: April 1, 2018
Wisconsin
1 review
5 helpful votes
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Player limite
March 27, 2018

Make it that its not a player limite. Make it any number of players can play and make it so you can play with your friends and one person dosenr get In and your trying but to dumb game is full pls fix that

Date of experience: March 27, 2018
Illinois
1 review
14 helpful votes
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Not appropriate
March 26, 2018

My daughter was playing a game, and I was watching her play it. I thought it wasnt bad but, then she went into this house these two kids were doing something very inappropriate for kids.

Date of experience: March 26, 2018
GB
1 review
3 helpful votes
Follow GERALDINE H.
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My daughter lost a very valuable item through the Roblox Official Trading System. When we contacted Roblox they refused to investigate the problem. It took my daughter 2 years to save the items she lost. My children have had multiple problem playing Roblox over the past few years including spammers and pornographic games on the Roblox site. It is a very unsafe platform for children and Roblox offer extremely poor moderation and customers services.

Date of experience: March 25, 2018
Arizona
1 review
5 helpful votes
Follow YourOxygen J.
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Nono!

I am wondering why people even like this game...

Like seriously! You can get banned for trying to upload an Ugandan Knuckles photo!

Hello homies and whatever this review is...
First of all, and not flirt of all! The report system is broken! Just like all other games the report system never works!
Here is an example of how the report system works.

Step 1. Report is sent.

Step 2. Report reaches the moderators...

Step 3. Report is ignored instantly because the moderators are bots and they cant read the report and decide whether to ban the player or not because they ain't got no brain.

Another problem... Everyth- No i'm just going to talk about random things.

Roblox is full of cringy people calling eachother kids when they are kids themselves. You can barely even chat in the game.
When you try to say this in chat:
"Can I have one?"

It pops up as "Can I have ####"

Just like:
"I have two of those ReadyPlayerOne keys"
Pops up as
"I have ### of those ############## keys"
In the chat!

Date of experience: March 23, 2018
Oklahoma
1 review
4 helpful votes
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Roblox 2006: super fun very good nothing bad happening
2018: people having sex people hacking people insulting kids

This is why minecraft was better then roblox on would you rather

Date of experience: March 22, 2018
Kansas
16 reviews
11 helpful votes
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Cringey
March 12, 2018

I mean we all know about roblox by now, In my opinion it's a game for ether children or adults that have nothing better to do. I mean i've played this game and i liked this game for a long time but after awhile it just got really weird i mean just look at the games that you could play, most of them are ether online dating, or games that make everyone cringe. Also it's nice to know that people can cheat there way in that game because who wouldn't want to play that game right?

Date of experience: March 12, 2018
Philippines
2 reviews
13 helpful votes
Follow David C.
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Roblox used to be fun. But now what?

The players call other people noobs. The players hack a lot and cheat. These players online date.

What is Roblox? An Online Dating game? A hacking game? A bullying game?

There are many bad things about this game.

As I have stated above, I don't like these players.

The next thing I don't like is expensive things. They even removed Tix! No wonder the creators really need money right now...

When you join Roblox, you have a noob character. You look so ugly that in fact, players will call you noob, ugly person, and other insults.

The only way to change this is to change your character. You require Robux to do this sadly.

That is evil.

How about Minecraft? They allow you to make your own character for free!

Also, people in Minecraft don't bully people with a noob character.

Although Roblox is free, it allows hackers, online daters, and bullies to play.

(UPDATE:

ROBLOX IS NOT A KID-FRIENDLY GAME!

I mean, seriously? When your character dies, it breaks. Looks violent. Imagine a real-life person being ripped to pieces.

Next, the games are made by all types of players. There are Gun games, OD games, Horror games, and hacker games.

Do not play this evil, preposterous game.

Date of experience: March 10, 2018
Colorado
1 review
16 helpful votes
Follow SiterReViews S.
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I love this site! So much you can get off the catalog. The games are truly awesome. My concern is the pixelated s*x. And the death sound. Come on? Seriously, can't you do better. And there is always no games to play. I get bored easily. The games can lack in development. You can also get bored easily. Step i up a notch will you?!

Date of experience: March 5, 2018
Texas
1 review
3 helpful votes
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Roblox cause why not
February 28, 2018

AL dem hatrs out der in da world on the gam should honestle gust shut up. Dis game is da mest bait. It has funnies and laughies. YOU CN HAVE BACON HARE! :)) ))))))))))))))))))))))))))))))))))))))))))))))))

Date of experience: February 28, 2018
Canada
1 review
1 helpful vote
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BEST GAME EVER!
February 28, 2018

Better than minecraft and brickplanet, BOOGA BOOGA BEST GAME IN ROBLOX BEATING JAIL BREAK, GONNA BE THE NUMBER ONE GAME today is February 28,2018!

Date of experience: February 28, 2018

About the business

In Roblox, any game or experience imaginable can be created. Players can create the ultimate theme park, compete as a professional race car driver, star in a fashion show, become a superhero, or simply build a dream home and hang out with friends. In t...


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Founded in 2006
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