website thubmnail of Robinhood
How would you rate Robinhood?
grey star
grey star
grey star
grey star
grey star
Illinois
1 review
4 helpful votes
Follow Roger R.
Unfollow Roger R.
Send Message
Share Review
Report Review

I trade on several platforms. I made (one) mistake with a bank transfer and had my account frozen. Every week I am told my account will be restored in 1-4 days. It is almost 5 weeks that I can not even use / withdraw my funds. I requested to talk to a manager more than once and no response. No Robinhood wont even respond. I am older and have health issues - this is about my income now. And I cant use or withdraw my money. I told Robinhood I will take action to recover my funds (write a negative review every day). Roger Rahn *******@gmail.com

Date of experience: August 8, 2019
Florida
1 review
0 helpful votes
Follow Skip W.
Unfollow Skip W.
Send Message
Share Review
Report Review

No access to my Robbin Hood account going on one year. I send my ID pics
I also had to do a persona. Nothing works, I know they can read my information I got a green check meaning all entries looks good.
I believe my Robin Hood account was hacked and changed my email.
Beware to all looking to use RH not recommended.

Date of experience: October 19, 2022
Missouri
1 review
3 helpful votes
Follow Maureen M.
Unfollow Maureen M.
Send Message
Share Review
Report Review

Terrible Service
August 29, 2019

I have been trying in vain to open an account with these jokers. My problem is that I own a B&B and reside at the same address where I work.
They can not understand why I do not have a residential address despite submitting several documents proving that I do in fact live at the same place I work.

Date of experience: August 29, 2019
New York
1 review
6 helpful votes
Follow Lowell S.
Unfollow Lowell S.
Send Message
Share Review
Report Review

I have been loced out of my account for 30 days now. My account has seem to vanish. They keep telling me there is no account linked to my email. I have over a hundred emails linked to this email showing all my transactions. There customer service is horrible. All they do is give you the run around. Dont trust them with your money.

Date of experience: August 14, 2020
Ohio
1 review
2 helpful votes
Follow Seth B.
Unfollow Seth B.
Send Message
Share Review
Report Review

Robinhood is Trash
January 28, 2021

Please stay away from these criminals. They will not let you buy stocks like AMC or GME when they are moving, they will only let you sell. I will never use them ever again and you should do the same. I would give them zero stars if I could.

Date of experience: January 28, 2021
Nevada
1 review
3 helpful votes
Follow Michael H.
Unfollow Michael H.
Send Message
Share Review
Report Review

Been trying to get my money out of my account for almost a week now. I first withdrew 1000 bucks a little over a week ago with no problems. I then tried to withdrawal all the funds in my robionhood account to the same bank account i funded it with... this time i get an error. I contact customer support and they send a generic answer telling me i need to send the funds to a bank i funded the account with... I did that. Now they want me to take pictures of my drivers license and bank account statements before they'll send me a dime. Its been two days and now they closed the support ticket before i could send them the pictures. Going to have to start all over. These people are absolute garbage. GO TO TD AMERITRADE INSTEAD!

Date of experience: June 1, 2020
Texas
1 review
1 helpful vote
Follow gab h.
Unfollow gab h.
Send Message
Share Review
Report Review

My account in robin-hood was permanently deactivated. It stated that my restrictions has been adjusted so that i can sold my remaining shares. But nothing has change the restrictions still they same, I cannot do anything. I emailed them like everyday in past 3weeks no reply. They don't accept a phone call because my account is deactivated. Please help.

Date of experience: November 17, 2021
Maryland
1 review
0 helpful votes
Follow Janice A.
Unfollow Janice A.
Send Message
Share Review
Report Review

Robin Hood is playing mind games on August 5th 2021 I purchase stock on $cash app at 3:45pm 3:45pm and 3:49 pm market had 11 minutes to closing which is 4:00pm. Their stocked dipped low as 27.6%. I purchased at 26.4 buying $1 at a time. For 3days my bar graph wouldn't show my purchase price. When it did I made some gains. Never the less they didn't want me making money because they graph is saying I purchased stock at this price. 61.86% and 46.38% the graph isn't right. 3:00 pm and 4pm I purchased on the time I indicated I know for sure I did here's my proof. I would like everyone to read this article on https://www.Reuters.com.finance Headline reads Robinhood shares dive 27.6%; filing sparks worries early investors could sell. The article came out on August 6th at 6:19 pm. Is there anyone else that caught that dip. They're ripping people off and I'm gonna expose them for being scoundrels they belong on America greed,

Date of experience: August 26, 2021
California
1 review
1 helpful vote
Follow Colleen O.
Unfollow Colleen O.
Send Message
Share Review
Report Review

Like thousands of others, my account was successfully hacked by criminals. Robinhood even issued the criminal a debit card in their own name: Mysliborska A Warszawa of Poland. Robinhood then linked this person's brand new Robinhood card to my account, even though we have completely different names and live in different countries. Robinhood transferred all of my money to the person in Poland and concluded that no unauthorized transactions took place and that their "decision is final." Robinhood knows my account was breached and they negligently gave a debit card to a criminal and gave my money to them, but they are pretending they don't know and are not responsible. Robinhood steals your money and gives it to the less fortunate overseas criminals in Poland. So only sign up with Robinhood if you want to be a part of their plan. Also, there's no phone number to call.

Date of experience: December 14, 2020
Texas
1 review
6 helpful votes
Follow Elizabeth R.
Unfollow Elizabeth R.
Send Message
Share Review
Report Review

I sold my stock on the 11th of June. The funds were not available for withdrawal until the 15th of June and now I have to wait "several days for the transfer into my bank account to be completed. Yet they took my funds in less than 5 minutes. Stay away! It may not be a scam but it's designed to keep your money not return it.

Date of experience: June 15, 2020
Virginia
1 review
2 helpful votes
Follow rosemary s.
Unfollow rosemary s.
Send Message
Share Review
Report Review

My experience with Robinhood today was the worst business experience I have ever had. I wanted to sell a call and Robinhood had put a setting on my account so I couldnt sell consequently I lost over $140. Panicking I tried to contact Robinhood with no response for almist an hpur with was ny email, they have no phone number you can use. Basically they just said there was no problem on their end after I emailed them about 20 times! They do NOT have their customers best interest as a priority at all and I would suggest using another trading platform, any other trading platform if you wish to protect your investments.

Date of experience: October 2, 2020
New York
1 review
5 helpful votes
Follow Mike P.
Unfollow Mike P.
Send Message
Share Review
Report Review

I agree that the app is very user friendly at first. They place ridiculous holds on money transferred in and out of your account. I had money that I deposited into my Robinhood that was withdrawn from my bank account for almost a week yet still wasn't available to be utilized for trading. On the other hand, I sold stock 16 days ago and the money still isn't available in my account. Now why would they want to take peoples money and keep it in their account as long as possible, hmmmm... However, if you have any sort of issues like this there is zero customer service whatsoever. I sent numerous emails and have received no response. There is no customer service number on the app. If you google to get a customer service number, you will eventually find one. The only problem is that when you call it is just a message directing you to send an email. This app is an absolute scam!

Date of experience: September 10, 2019
Texas
3 reviews
2 helpful votes
Follow Veronique S.
Unfollow Veronique S.
Send Message
Share Review
Report Review

I signed on months ago. I wanted to see what it was all about. Well, after looking into it, I decided it wasn't for me but there's a catch... you can't un-sign up. They offer you a free stock to start. Sounds awesome, right? Nope. It is the item that never lets you leave. In order to close out your account (that never really existed), you have to sell all YOUR stock and it has to be at a certain amount. Well, the free stock you received, can not be sold so, you can NEVER close out your account. And, no matter how many times you request it and offer to give back the "stock", they avoid your questions and never ever close out your account that you have never used and have never connected to any purchase and/or sell of stock. Oh, and to call, you have to have an account that you don't really have. Make sense? I would never recommend to anyone!

Date of experience: November 10, 2021
Maryland
5 reviews
11 helpful votes
Follow CHRIS H.
Unfollow CHRIS H.
Send Message
Share Review
Report Review

Customer Service, there is none, it's HORRIBLE! It takes Hours of being "on hold" to only be told they have to transfer you.
They have "Money Grabbing" techniques like, they have Robinhood Gold Pop Ups and when you make a mistake and hit join, but then realize you hit a wrong button and go back in to Cancel, within 5 minutes, they keep your money. You put in a call request. When they call you back, they need to transfer you and you wait and wait...
Don't do it! Save your Time and go with a reputable company such as ETrade. I don't even want Robinhood on my devices anymore.
Believe me when I tell you, you will experience nothing but Problems & Aggravation. Customer Service, there is none, it's rediculas.

Date of experience: April 25, 2023
California
1 review
2 helpful votes
Follow Kyle W.
Unfollow Kyle W.
Send Message
Share Review
Report Review

DO NOT USE ROBINHOOD. Any other platform is better, don't fall for Robinhood lies. They are not a good platform to build wealth. It will not help you make money. Only lose money. Do not use. For the sake of your money, do not use them to invest.

Date of experience: February 22, 2021
Oklahoma
1 review
0 helpful votes
Follow Tammy S.
Unfollow Tammy S.
Send Message
Share Review
Report Review

Rip off
July 15, 2021

I opened my account with Robinhood in February 2021 and after depositing a large amount of money from my own checking account they froze my account. I have no way of accessing my money. Almost $2000. I have went to the BBB even and still nothing. I was told to contact my bank but when I did that they said there was nothing they could do. Robinhood has to just send the amount back to my account. Now here it it July 2021 and I still don't have my money. Do NOT USE THIS SITE! They will freeze your account and then keep your money locked up for no reason. They claimed that they couldn't verify who I was but I had sent them a picture of me with my drivers license and my SS card. They still claim that I couldn't be verified. This site is bull$#*!! They are crooked and will just steal your money.

Date of experience: July 15, 2021
Indiana
1 review
0 helpful votes
Follow Justin R.
Unfollow Justin R.
Send Message
Share Review
Report Review

Cash Sweep
August 30, 2023

I started using Robinhood because of their 4.7-9% cash sweep. This means the $$$ you have sitting will earn 4.9% APY. I had been earning interest, however, all the sudden I noticed I was paused from the cash sweep program. I had received no notification that I was paused. Apparently because I'd made more than 3 day trades in 5 days, they paused me from the program. I have over the 25K in my account however, so I can't be flagged for pattern day trading (PDT). I reached out to support and they said that if I don't make any more day trades, I'm eligible to be reinstated in the program in November? This is just crazy. So in order to be in the cash sweep program, you can't make any day trades? This is absurd.

Date of experience: August 30, 2023
California
1 review
1 helpful vote
Follow David A.
Unfollow David A.
Send Message
Share Review
Report Review

Claims to Democratize investing then they backstab their customers and suppress their investments because it wouldn't be a good look for their investment partners. They lost a lot of good citizens a lot of money and with that lost a lot of good customers, shame of you.

Date of experience: January 28, 2021
Washington
1 review
1 helpful vote
Follow binkhhi K.
Unfollow binkhhi K.
Send Message
Share Review
Report Review

Worst company with no customer ethics at all. They are very misleading and they do not at all care for the customers. They did not even took any time to resolev my case and very inappropriate. Stay awsayfrom these scammers.

Date of experience: September 7, 2023
New Mexico
1 review
2 helpful votes
Follow Alice M.
Unfollow Alice M.
Send Message
Share Review
Report Review

Who's Robinhooding Who?
January 28, 2021

Well of course a stock will go down if you ban it from your trading platform and all you can do is to sell... that was a BS move Robinhood! E*TRADE didn't flinch! Who's robbing who!

Date of experience: January 28, 2021

Overview

Robinhood has a rating of 1.1 stars from 272 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Robinhood most frequently mention customer service, phone number and bank account. Robinhood ranks 108th among Brokerage sites.

service
150
value
138
shipping
48
returns
61
quality
130