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How would you rate Robinhood?
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Romania
2 reviews
0 helpful votes
Follow Diana J.
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Fraudulent platform
April 25, 2023

Just a group of miscreants going about to deceive people online they will tell you that the platform offers insane profits only to steal from you at the end of the day, If you find yourself in this issue report on forensic-watch com they will take it up. They have wonderful service

Date of experience: April 25, 2023
Pennsylvania
1 review
3 helpful votes
Follow Jose R.
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Robinhood's website technology is extremely bad and worst is their customer service. I created an account and added my bank info. After 4 days of waiting I finally received the two micro deposits. When I went to their website to verify my deposits, the site stated that the amounts were incorrect even though they were correct. When I reached out by email to their customer and explained my situation I received message that I needed to entered my bank account info and wait for the micro deposits even though I fully explained what had happened. I rewrote message two more times and received from two other reps basically the same response. I believe their customer service may be outsourced to a different country. A new question poses. Do you really want to trust your financial information to an institution that sends your financial information to other countries? BTW, I do have copies of my email messages sent to Robinhood.

Date of experience: July 28, 2020
Virginia
1 review
4 helpful votes
Follow Adam M.
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He has done nothing but lie to me. Go back on his employees word. At this point I have been trying to remove my funds for over a week now and they will not allow me too. They have been holding $1500 of mine hostage during a national shutdown for over a week. My wife and I both lost our jobs do to the shut downs and I thought well ok I'll just sell my stocks to hold us over till we can find work. Well at this point our power will be getting shut tomorrow because of there lies, we haven't been able to go grocery shopping. All they keep doing is switching me around, living to me and refusing and or keep extending the time for me to be able to put my funds back into my account. I have spent all week emailing back and forth from the time they open till the time they close and there story just keeps changing. I would highly suggest taking your business elsewhere!

Date of experience: September 24, 2020
Texas
2 reviews
8 helpful votes
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Watch the fine print
October 9, 2019

App wasn't user friendly, but I used them for free trading. Now that everyone is offering free trades, this company will go out of business. They took forever to transfer my account, and charged me $75 in fees after I closed it. Run away!

Date of experience: October 9, 2019
Washington
1 review
7 helpful votes
Follow Donna H.
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About 3 years ago i put 1,000 into Robinhood and used the service to add 3,000 more over time. Upon downloading new app which Robinhood asked me to do, my account went to zero. No way to reach any life person. Try calling their phone number. Email help is no help. Would not recommend. Finally got 4k out by using old software and old password in different computer. UNSAFE...

Date of experience: June 23, 2020
Wisconsin
1 review
1 helpful vote
Follow Andrew M.
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Do not under any circumstance give these people your money. They are holding my money hostage right now which has cost me more than 3k while dealing with their useless customer service. They're not only incapable of getting me back into my account after my phone number changed, they won't reply with anything other than a copy and pasted email. Not only that, they'll send you the same one multiple times because the people you deal with directly make next to nothing, and then when you call them out and tell them to stop copy and pasting emails they just ignore you all together. They sent me the email in the image 3 times! This is the single worst company I've ever done business with, and second place isn't even close. This isn't like buying food from someplace and then choosing not to go back... these worthless a88holes still have my money. These people should be arrested.

Date of experience: February 5, 2022
Nigeria
12 reviews
0 helpful votes
Follow Jasmine B.
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Fraustrating
February 18, 2025

Stay away from them or else you want to lose everything in your pocket. I lost $50,100 on this and got blocked after every process
All thanks to Alexwalterfxhelp at email dot com that finally i got my stolen money back, i advice you contact him for help

Date of experience: February 15, 2024
Texas
2 reviews
1 helpful vote
Follow Pierre R.
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For weeks now my account states that I have purchase restrictions, i. E. I can't make any purchases but I have no clue as to why. I'm a beginner investor and I don't even have much invested. I have not been involved in any pattern trading or anything else. I have just purchased individual stocks and one ETF. I receive the same boiler plate email response asking me if I still need assistance with my ticket. Every single time I email back stating once again that my case has never been addressed. It's like being in a black hole. I will need to close my account and go to another platform. I cannot build anything with Robinhood. How it has been weeks and still no help from customer service is completely beyond me. Don't bother with Robinhood!

Date of experience: March 7, 2021
Michigan
6 reviews
22 helpful votes
Follow Samantha L.
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I will never trust them with my money again. They need a customer service phone number asap and I can't believe they lasted this long with the horrible customer service they have. I had a debit card through them for maybe a few months before fraud Amazon charges started showing up on my account. It took them days to respond to emails while my money was gone. I disputed these charges and the electronic form I was sent was very glitchy/broken. Shortly after that, I started getting contacted by a fake debt collector that harassed me for months to "collect a debt on behalf of Amazon" and it didn't take long to figure out who they had collected my personal information from.

Date of experience: April 29, 2021
South Carolina
1 review
0 helpful votes
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Absolutely horrible.
March 10, 2022

My account was locked due to a wrong pin. I changed my pin but then my entire account was shut down. I've provided all documentation to have my account reopened. And every single time they need something else. Worst experience. Customer service is absolute crap. Send your money somewhere else

Date of experience: March 10, 2022
New Jersey
6 reviews
4 helpful votes
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Excellent
July 11, 2016

A simple clean organized efficient app for trading stocks. Best of all free trades. I don't know how they make money but all I know is I'm getting a good deal. I can buy one share at a time and not have to worry. Financial sites always risky but I can personally say that robinhood is the best for trading stocks.

Date of experience: July 10, 2016
New York
1 review
2 helpful votes
Follow Simone G.
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I just lost over 1000 dollars. I made a deposit of 700 dollars and it didn't go through, so I tapped on over and over u til it went through. So they registered 4-5 x that 700 dollars. But I didn't know because they hold onto your money for like 5 days. I called my bank to stop the deposit. To make a long story short - a total mess. It's very confusing because they hold onto your money for too long. Then they sold a stock of mine that had lost 50 percent in value. Disaster. They must make money with your stocks of something. You can't talk to anyone. Not fair!
Be very careful or just don't even go on that platform.

Date of experience: January 20, 2021
California
1 review
0 helpful votes
Follow Sagi K.
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Robinhood has disabled the options to buy stocks/crypto without any warning or reason. I am trying to reach support, and I just see a textbox to enter my comments and submit. I have submitted my comments 3-4 times for a week now and there has been no response. Their help pages claim that I can place a call directly from the app/website but I am not able to see that option either on my iOS app or in the website.

I am seriously thinking of closing their account and move my assets elsewhere.

Date of experience: July 31, 2023
Arizona
1 review
0 helpful votes
Follow David B.
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Changed phone numbers because mine broke. Have been trying to get into my account for 6 months. They send me to a site to verify my identity, take pictures of id and then me. The camera barely works on this site and have been submitting and resubmitting for so long I finally just said keep my money it is not worth the hassle.

Date of experience: December 27, 2022
Arizona
1 review
4 helpful votes
Follow Hien T.
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There are many brokers have zero commission now. Robinhood dont take advance on zero commission. Robinhood customer service is very poor and execute price is too slow and late. There is no analysis chart to know where price going. Dont loose money on this. If you are beginners, try to learn professional broker like E-trade or TDameritrade before set up real trade.
Stay way Robinhood

Date of experience: October 6, 2019
Georgia
1 review
2 helpful votes
Follow Bobby H.
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My account got compromised from this app. Attn: Listen folks don't share your account info with Robinhood or any online app with your routing number. I have been the victim of this app. Someone access my account info from here. It's just an advise to all of you as public awareness. Nothing has been done by Robinhood so far in returning my stolen funds other than the issuing tickets. I changed my account and deleted this ominous app. I don't want to see someone else going through same ordeal.

Date of experience: August 6, 2022
Australia
1 review
1 helpful vote
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This company would not let anyone buy 13 stocks because they knew big hedge funs were shorting these stocks and didn't want to lose their hedge fund money. Very crooked. Very unfair. The people do not have free trade on this app and the prices are manipulated through robinhood selling out to the rich.

Date of experience: January 29, 2021
Florida
2 reviews
1 helpful vote
Follow Sandi K.
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I have been trying to log into my account and they keep saying they are sending a code.
I've been waiting about 15 minutes, sent 3 emails requesting the code and no response.
I am so angry that they have my money and I have no way of getting it back.
Same problem with Coinbase.

Date of experience: December 3, 2021
Texas
1 review
0 helpful votes
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Dont Do it!
May 14, 2021

First and foremost the site does not have every stock available on the market. The money that you deposit into your brokerage account takes 5 days pending. This is all while you are trading, so the actual money that you are owed will never be accurate if you are active in regards to trading. When you have an issue, you cant call anybody to get it resolved. I was skeptical of Robinhood, and I was right to be. Deactivating my account as soon as I can.

Date of experience: May 14, 2021
New Mexico
1 review
7 helpful votes
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Worst company, no customer service and they literally stole my money and I can not get any service to tell me why. They froze my account and decided that they would keep my money and no explanation at all or call back

Date of experience: July 15, 2020

Overview

Robinhood has a rating of 1.1 stars from 272 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Robinhood most frequently mention customer service, phone number and bank account. Robinhood ranks 108th among Brokerage sites.

service
150
value
138
shipping
48
returns
61
quality
130