Ordered my new roaster from Roastmasters and some beans. There was a glitch with the order, but Roastmasters took care of it immediately. I am very impressed with their selection of green beans and their very fast delivery. I requested natural process beans in the 5 free pounds that come with the roaster purchase and they very kindly obliged. This company is a keeper!
Called them 3x and got no phone call back
I wrote to the company and got no response back for a few days (they told me they were busy)
I drove down and could not talk to anyone at the company. They share a website with a coffee company, spoke to those running the shop but they had no information about Roastmasters.
Terrible customer service
Your site was so easy to navigate and I was able to find the Chemex coffee maker for a college graduation gift for a graduate that LOVES this brand and no one else had one... even the manufacturer was sold out! Thank you for making our gift one his favorites!
Just received my coffee roaster, roasted 5 lbs today, worked great, I lost one roast because I didn't pay attention to the safety feature installed on this machine, my error, I roasted a lb at a time and had no problems.
Roastmaster rep promised to ship product next day after purchase over phone. Two days later still not shipped. Turned out they couldn't record (or look up) a zip code correctly. After much frustration and poor vendor communication order was canceled. When inquiring as to why UPS was indicating was not shipped, got a return email indicating they were waiting for me to confirm (again) the correct zip. Simply not worth the hassle in dealing with a vendor that can not or is unwilling to meet commitments.
I stumbled up Roastmasters the other day in a coffee forum and decided to give them a try. I was very impressed at how fast my green beans arrived... very impressive.
I plan to order from Roastmasters again and again. They sell excellent green coffee beans at a competitive price.
My orders have been perfect. They offer great prices and outstanding products. Customer service has been amazing.
If your product is damaged, they won't take it back. They tell you to take it up with the manufacturer.
Have a Behmor roaster. Not only does the coffee taste wonderfully but they give suggested settings as well! Buyer for life
Roastmasters.com opened its doors in 2006. We pride ourselves on outstanding and knowledgable customer service, fast shipping and highly competitive pricing.
Visit us at www.roastmasters.com
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- Branford, CT, United States
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Business History
Within a couple of years they had branched into selling top-of-the-line home coffee brewing equipment from makers such as Technivorm Moccamaster and Behmor and Baratza a leading maker of coffee grinders. In addition they sell pour-over equipment from Hario, Kalita, Chemex and others. The company focuses on quality products, exceptional customer service, prompt shipments and extremely competitive pricing.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members