Road Runner SportsReviews 57

A talented young lady who cares about her customers takes her time and listens to her customer's needs. Aaliyah knows her product, and I will be back at the North Brunswick Store.
Joe T

Horrible experience with this company. I signed up for VIP to get free shipping and planned to cancel.
- Only way to cancel is to call them. Super long hold times.
- Realize a month after the shoes arrive that they sent me two different sizes. The right shoe was a larger size than the left.
- Called their customer service line and was on hold for 1.2 hours. Insanity!
- Finally reached someone and they told me I couldn't return because I had cancelled VIP.
- After getting very upset and explaining that it was THEIR fault for sending me the incorrect size shoes, they finally agreed to allow me to return.
- Once they get the return, I receive an email saying they are charging me $9.99 for return shipping.
- I call AGAIN to learn that not only that, they also aren't refunding me. I'm getting a store credit. And there were no notes explaining that it was their error from my first call so there's nothing they can do.
- I certainly don't want any credit at this horrible company and just want my money back. After insisting on speaking to the manager, they finally agree to refund my money.

Every single step of this was horrible. This company is the absolute worst.

Easy returns policy fails to mention they charge a return fee of $10. It isn't until you attempt to return or exchange that they decide to share this little tidbit with you. When you call to address with them it is clear they know they are duping customers.

A sales rep, Beth, Paramus NJ store, made a big difference. She was more than helpful but extremely knowledgeable. I trust her and recommend this business.

Wow. DO NOT BUY from this retailer. I placed an order and immediately received order details via email, as expected. Several weeks go by without communication. I called and spoke with a customer service rep who told me my order has been canceled. I never received any communication about this. Then she had the nerve to ask if I wanted to replace an order. NEVER AGAIN. Stay away from this company, far away!

Ordered a IN STOCK shoe and got an email conformation. Three weeks later, no shoes or communications. Call them to find out they canceled the order because the shoe was out of stock.

This is what the website shows.

Ordered On
Apr 20,2022

Total
$ 139.95

Ship to
Undefined undefined

Order Number
*******969-NET

Status
BOOKED

Type
Retail

I have gotten many shoes here and they have helped me with my feet so much. I had a great experience with Hannah, at the Worthington location. Hannah was very kind, super patient, and more than thorough. Hannah was very knowledgeable, and figured out exactly what I needed even when I didnt know. I had a great experience and the best fit on shoes I've ever had. Thanks Hannah!

Went to the Road Runner in North Brunswick. The sales associate Nick was incredibly patient and helpful. He talked us through the fit finder and explained about our arches and why some of us had achy feet. Then helped us pick the actual shoes. Overall great experience. I cant wait to wear my new sneakers on my next jog.

There is no way to cancel their membership that I didn't even sign up. I just shopped some stuff, and they made me the member. I attempted to call them five times. They always put me on hold forever until I gave up and hung up. This place is a total scam. There are class action lawsuit against them. I may need to join.

Website was brutally painfully to navigate (ie. Broken links, bad scripts) and the final payoff: my gift card was rejected. Had to call, wait, wait, wait, wait, then discuss, and discuss, then send images, then wait, and wait, and ultimately gift card was re-issued. So, more waiting, and possibly again for nothing. How does this company still exist?

I ordered shoes as a Christmas present which were delivered on 12/15/21. I returned them 12/29 because they did not fit correctly - they were never used, just tried on. Roadrunner is refusing to refund my money
Do NOT order from this company unless you are certain of what you're ordering...

I have recently purchased two pairs of shoes from them and both had material defects. Unfortunately, one pair was from their tent sale so I'm stuck with a pair of garbage shoes that were sewn wrong. They won't even give me a credit. Also, I ordered a pair of shoes from Roadrunner online and they have been back ordered for 3 months. I've been trying to call to cancel the order because that's the only option they give and I wait and wait on hold and then get hung up on. Not sure how to cancel the order? Really disappointed, I don't have a lot of money, but I like to run and my feet need good shoes. I recommend going somewhere else.

Terrible customer service. You will order one size and get another (did they really think a 10.5 was going to fit my 6.5 foot?). Then you won't be able to return it. That is $115.00 for running shoes I can't wear. I'm disgusted, really disgusted. Anybody want to buy some new in the box Women's HOKA ONE ONE RINCON 3 size 10.5?

They put a hidden clause for their VIP membership. I emailed twice and never received an answer. I called and waited on the phone for 20 minutes they they cut me off. I made another phone call and finally got a person. I cancelled my membership and I will never buy any shoes from them again!

I know what shoes I like (Asics) and I will order them directly from Asics from now on.

On Sept 25th Road Runner Sports Inc have charged $39.99 my Amex WITHOUT my authorization. I never signed up nor agreed for VIP yearly fee, I never authorized to use my credit card. My one and only order with this store was on April 9th. All my email & phone calls to this retailer have been ignored. Also the company owner Michael Gotfredson does not reply to my emails. I request full REFUND to AMEX ASAP for $39.99.
FYI, there are over 112 complaints against Road Runner Sports Inc in Better Business Bureau regarding the same issue. Road Runner Sports Inc uses their client credit cards without authorizations.

Ordered Brooks running shoes twice, each time they charged my card then cancelled my order. Called customer service but they Do Not answer. Had to call my bank in order to get my money refunded. They advertise shoes online that are NOT in stock. Happened to me twice. Never again.

One of the WORST online ordering experiences I've ever had. Several days later, my shoes haven't shipped, and their customer service doesn't answer their phone or emails on the weekend,. When I contacted customer service Monday morning, I was told it would be a few more days before my shoes would ship because they have to come from the manufacturer - when I asked to cancel, I was told SORRY, can't do that, "it's out of our control". When I asked to speak to a manager, they left, came back & told me SORRY, the manager is "too busy", you can leave a message.

I received a pair of shorts as a gift and went to the store to exchange for a different color. Same shorts. Same size. Just a different color. Because I didn't have a gift receipt I couldn't even exchange for a different color even though it was an even exchange. Spent 20 minutes on the phone and 20 minutes at the store and still no success. I'm not asking for money or store credit. Same shorts. Same size. Tags still attached. Not worn. Different color. How hard is that?

Only 3 mistakes on my last order
Wow, I've been a member of Road runner sports since 2008. This is how my recent order went. Tried ordering online, on a iPad, but the total price was not correct. Had to call in to place an order. RRS shipped the wrong size shoe (14 versus 11.5), in the wrong color, TO THE WRONG ADDRESS. How was this even possible. I don't remember RRS ever making this many mistakes.