They put a hidden clause for their VIP membership. I emailed twice and never received an answer. I called and waited on the phone for 20 minutes they they cut me off. I made another phone call and finally got a person. I cancelled my membership and I will never buy any shoes from them again!
I know what shoes I like (Asics) and I will order them directly from Asics from now on.
Tip for consumers: Do not be deceived by the discount coupon for VIP upgrade. It will cost you more.