Road Runner Auto TransportReviews 1,854

I booked an auto transport with this Broker. After booking I started seeing their horrible review everywhere and decided to cancel. I cancelled my booking within 4 hours.

Because they did not find a carrier for my yet, I assumed that they would not charge me a cancellation fee. They did however charge me a cancellation fee.

I decided to call the cancellation department to inquire about the fee, and was greeted by a very defensive employee who kept referring me to their policy. Their policy is 5 pages long. I am no lawyer and no expert in the kind of legal speak that their policy consists off. But according to the very confident person on the other end of the line, their policy clearly states that I would have to pay $135.

It would have been nice if this company would treat their customers better and have a policy that states that no pay is required if no service is rendered.

Customer is King? Not at Road Runner Auto Transport.

Ordering the service was an easy on-line process. Working with the agent to confirm all of the parameters was also good. The driver was professional, friendly and accommodating.

There were two minor disappointments:

1. I was pressured to purchase insurance at a very high price. The policy was about $100 to cover just a few days of transport for a very-low probability incident that would not be characterized as the carrier's responsibility. According to my insurance company, typical policies that cover a person's vehicle would also cover the type of incident covered by the expensive policy. My insurance company told me that I was covered and did not need the insurance.

2. I had a tight deadline as I wanted to keep the vehicle for my use until 1 day before or the day of my departure. No one was able to assure me that the driver could meet the schedule or tell me that I needed to give up the car earlier. I did not know until the day before pickup when the car would be picked up.

Kyle has been very professional and helpful in this process. Overall it was a seamless delivery. There was a communications problem between the Carrier Driver and Roadrunner. He had broken down in Virginia and was missing for a couple of days. Dispatch had given me his Information and after several attempts I was able to have a conversation and get an update. My vehicle did arrived on the 17th of February at its destination( 7 Days Late). The driver was apologetic and I was glad too finally have my vehicle, I just think Roadrunner should have been able to know where and why there was a delay.
Sincerely
Pat