• Rite-Aid

Rite-Aid

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Overview

Rite-Aid has a rating of 1.9 stars from 186 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Rite-Aid most frequently mention customer service, and phone number problems. Rite-Aid ranks 13th among Drug sites.

  • Service
    78
  • Value
    59
  • Shipping
    28
  • Returns
    29
  • Quality
    52
Positive reviews (last 12 months): 15%
Positive
6
Neutral
1
Negative
33
11
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • Rite Aid in Newtonfalls, very slow Unprofessional service, They know they have you and act like they don't care.
  • I followed the instructions in the email I received and experience the worse customer service I have ever had.
How would you rate Rite-Aid?
Top Positive Review

“Easy peasy”

Shawn Z.
11/10/23

I never bought from the store and a rite aid I really just went to get my prescriptions but they are always nice they always have my prescriptions time when they need to be done there before they need to be done and the pharmacist in the pharmacist ignitions are always nice and even the guy out front that works at the counter in the store part of it is really nice so and the right at I go to is the one in Northern Cambria on bigler avenue in Pennsylvania. I really like it and everything works great

Top Critical Review

“Respect an honor to humanity”

Jv C.
1/16/24

A manager uses vulgar language at a custermer then gets pisst because his mother heard all the nasty. Then she refused to ring him up as well as the second cashier. This is were I get my medication he was there as a medical worker,that manager crossed the line when you use f u an kma. I said that's trash I tried to reach someone, but the girl said there's nothing u can do im the manager!

Reviews (186)

Rating

Timeframe

Other

Reviews that mention popular keywords

rite aid (96) customer service (30)
Thumbnail of user mariem567
1 review
1 helpful vote
November 24th, 2020

The employees are good people, eager to help you. No problems there, but why do I get a call my RX is ready, I'm thinking I didn't call in anything and the pharmacy people can't find anything. This has happened too many times. That automated call system is OFF.

Thumbnail of user williamb305
3 reviews
1 helpful vote
July 24th, 2017

Make sure you are paying the lowest price for your prescriptions. Go to riteaid.com for best buy, products came on time and in good condition.

Thumbnail of user carld53
2 reviews
8 helpful votes
October 9th, 2017

I have always received excellent service and have always been satisfied with their products. They are located in areas I shop at - making it easy to visit the stores.

Thumbnail of user sherryl19
36 reviews
46 helpful votes
May 4th, 2015

I don't mind shopping here even if it is a little higher than Walmart. You can find what you're looking for and be in and out pretty quick.

Thumbnail of user tammyw35
25 reviews
3 helpful votes
October 13th, 2016

GREAT BATH AND CLEAING PRODUCTS

Thumbnail of user mariac53
11 reviews
1 helpful vote
Thumbnail of user shawnd19
2 reviews
4 helpful votes
17 ratings were submitted through the Sitejabber Browser Extension or converted from reviews due to lack of content.

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About the business

Rite Aid offers everyday products and services to help you and your family lead healthier, happier lives. Visit our online pharmacy and learn about the wellness+ program.

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