• Rite-Aid

Rite-Aid

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Overview

Rite-Aid has a rating of 1.87 stars from 186 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Rite-Aid most frequently mention customer service, and phone number problems. Rite-Aid ranks 12th among Drug sites.

  • Service
    78
  • Value
    59
  • Shipping
    28
  • Returns
    29
  • Quality
    52
Positive reviews (last 12 months): 14.6%
Positive
6
Neutral
1
Negative
34
11
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • Rite Aid in Newtonfalls, very slow Unprofessional service, They know they have you and act like they don't care.
  • I followed the instructions in the email I received and experience the worse customer service I have ever had.
How would you rate Rite-Aid?
Top Positive Review

“Easy peasy”

Shawn Z.
11/10/23

I never bought from the store and a rite aid I really just went to get my prescriptions but they are always nice they always have my prescriptions time when they need to be done there before they need to be done and the pharmacist in the pharmacist ignitions are always nice and even the guy out front that works at the counter in the store part of it is really nice so and the right at I go to is the one in Northern Cambria on bigler avenue in Pennsylvania. I really like it and everything works great

Top Critical Review

“Respect an honor to humanity”

Jv C.
1/16/24

A manager uses vulgar language at a custermer then gets pisst because his mother heard all the nasty. Then she refused to ring him up as well as the second cashier. This is were I get my medication he was there as a medical worker,that manager crossed the line when you use f u an kma. I said that's trash I tried to reach someone, but the girl said there's nothing u can do im the manager!

Reviews (186)

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Reviews that mention popular keywords

rite aid (96) customer service (30)
Thumbnail of user lj286
1 review
0 helpful votes
July 16th, 2023
Verified purchase

Be aware the female management will follow you around for "having a big bag" when some simply just have to walk home or take bus so it's easier to hold and manage so my problem with that is they follow you isle by isle giving no personal space and when you have to adress it, it's extremely embarrassing and you feel singled out. Also, some staffing the pharmacy are rude and sarcastic(not all but some) at the Rite aid on 900 Mount royal Blvd Pgh, Pa, *******. I'm sure they get busy but if you call more than once to check status it just seems to irritate them and sometimes gets to the point of waiting all day for a script or even the next day. If you are working and can only grab your script at certain times you may have to transfer. No problems with male staff so far. I have severe anxiety disorder and can only put up with so much. It's the closest one I can manage to get to on foot so I have to now walk in feeling like a nuisance and thief when I am not. I really don't even want to post this but if you have anxiety beware.people truly have lost touch with one another and can be unaware of the customers feelings and void of friendly service. This is everywhere.

Products used:
Food, pharmacy, toiletries

Service
Quality
Thumbnail of user francisb267
1 review
0 helpful votes
August 29th, 2022

I'm highly upset and disappointed in the removal of the 20% discount. I found out back in February, and was surprised. To think that a corporation making billions of dollars would do that, with no thought or regard to the customers who've been supporting Rite Aid! Not to mention, the employees. Some of them who I talked to personally didn't like it either, and said that they didn't even let them know that they were doing it. They just did it. I don't go in Rite Aid even half as much as I used to now. If really need something, I'm better off going to Walmart! This is a real black eye on Rite Aid and could have devastating consequences in the long run! Terrible decision from a business standpoint and a customer standpoint!

Thumbnail of user deek139
1 review
1 helpful vote
January 21st, 2022

They opened at o00 and 6 people are waiting in line. Had to call manager 3 times to deliver the told so the clerk could operate the cash register and wait on clients. Manager knows what time they open so Why did they have to call 3x for the money? Bend, Oregon. Clerk was apologetic but manager slow and lazy. Walgreen next time-!

Thumbnail of user lillyg3
48 reviews
187 helpful votes
September 16th, 2022

I find the website a twee bit annoying. The need to make orders bigger to receive products is obx. I often encounter website difficulties and their shopping prices are too expensive. So often find myself starting my shopping there but in frustration hopping on Amazon and ordering everything from Amazon as the shipping is free and there are no playing what's my pass word. I pretty much mostly only shop with sites that offer guest check out as I can never remember my password, or have been too lazy to input it to a password manager. So anyplace I encounter that, I just leave and go to a merchant that does not bother me to play what's my password, or one that has better prices and selection.

Service
Value
Shipping
Returns
Quality
Thumbnail of user clintonc15
25 reviews
41 helpful votes
April 6th, 2017

Their stores are stocked with nice merchandise with a decent discount section but when I switched my prescriptions over it took them a long time before they started to accommodate my needs. The first few months was a lot of sit and wait or show up and my meds weren't in stock and I'd have to come back in a few days. Finally they added some notes to my file and things are running better but I still have to wait days after requesting a refill for them to stock my meds.

Thumbnail of user clarar37
Clara R.
514 reviews
610 helpful votes
September 26th, 2018

Now until october 6th all cosmetics and hair products are half off. Nice sales i always find good things here

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About the business

Rite Aid offers everyday products and services to help you and your family lead healthier, happier lives. Visit our online pharmacy and learn about the wellness+ program.

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