• Rite-Aid

Rite-Aid

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Overview

Rite-Aid has a rating of 1.87 stars from 186 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Rite-Aid most frequently mention customer service, and phone number problems. Rite-Aid ranks 12th among Drug sites.

  • Service
    78
  • Value
    59
  • Shipping
    28
  • Returns
    29
  • Quality
    52
Positive reviews (last 12 months): 14.6%
Positive
6
Neutral
1
Negative
34
11
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • Rite Aid in Newtonfalls, very slow Unprofessional service, They know they have you and act like they don't care.
  • I followed the instructions in the email I received and experience the worse customer service I have ever had.
How would you rate Rite-Aid?
Top Positive Review

“Easy peasy”

Shawn Z.
11/10/23

I never bought from the store and a rite aid I really just went to get my prescriptions but they are always nice they always have my prescriptions time when they need to be done there before they need to be done and the pharmacist in the pharmacist ignitions are always nice and even the guy out front that works at the counter in the store part of it is really nice so and the right at I go to is the one in Northern Cambria on bigler avenue in Pennsylvania. I really like it and everything works great

Top Critical Review

“Respect an honor to humanity”

Jv C.
1/16/24

A manager uses vulgar language at a custermer then gets pisst because his mother heard all the nasty. Then she refused to ring him up as well as the second cashier. This is were I get my medication he was there as a medical worker,that manager crossed the line when you use f u an kma. I said that's trash I tried to reach someone, but the girl said there's nothing u can do im the manager!

Reviews (186)

Rating

Timeframe

Other

Reviews that mention popular keywords

rite aid (96) customer service (30)
Thumbnail of user brainfreez06
1 review
0 helpful votes
January 16th, 2024

A manager uses vulgar language at a custermer then gets pisst because his mother heard all the nasty. Then she refused to ring him up as well as the second cashier. This is were I get my medication he was there as a medical worker,that manager crossed the line when you use f u an kma. I said that's trash I tried to reach someone, but the girl said there's nothing u can do im the manager!

Tip for consumers:
A real person

Thumbnail of user ts896
1 review
0 helpful votes
February 7th, 2024

I switched to the rite aid in Clifton Park after the Walgreens had closed down across the street. I must say this is the worst pharmacy I have ever used. I am unsure why they even ask for a pickup time or suggest one because it is NEVER done in time even when requested pickup is hrs later. I can submit a request at 8 am to be picked up at 2 pm and it won't be done until 5pm or later!
And yesterday I had a pharmacist I have never delt with before at this pharmacy become extremely rude and disgustingly disrespectful over a mistake THEY made! A note was supposed to be left at the pharmacy when the Dr had called for the refill and the pharmacist who had talked to the Dr never did or it was "misplaced" and instead of letting me explain the pharmacist(as I had said Ive never delt with her before) was extremely rude and spoke to me very disgustingly. When I asked her if she saw what was going on as a problem she rudely said to me "no actually I really don't, I'm not the pharmacist your Dr talked to I am the pharmacist who is on right now and who makes the discussions"
After this months refills are filled I will no longer be using Rite aid pharmacy for prescriptions or any of my other needs either! Between scripts never being filled when they should be even when on automatic refill I end up still having to call them because you can submit it yourself because there is no option to click on it because it should have been automatically filled and the way I was treated yesterday by whomever this new pharmacist or the fill in was Rite aid pharmacy will now be a no go for myself and my families needs!

Tip for consumers:
Horrible pharmacy experience stay away!

Products used:
Pharmacy

Service
Value
Quality
Thumbnail of user jeannemv50
1 review
0 helpful votes
January 11th, 2024

Glenda at rite aid on Wellesley in spokane wa. Is very rude to the employees and customers. On 1/11/*******@5-530pm went into to use western union and got that done headed to cashier to receive my money. He the nice cashier needed more money and called Glenda over to register and she was saying how next time that they dont have extra. $ to give for WU and was just being rude. I said well then you probably shouldnt advertise western union services. I was in the store at 530pm. Never had problem doing WU before. She just should not be in customer service she clearly has a problem with communication. Thanks for reading.

Thumbnail of user jourdanb3
1 review
0 helpful votes
January 21st, 2024

Interviewed. Got offered a job pending DM approval. Heard nothing for a week. Called twice. Was told to wait until I was called. Then an email came saying I was removed from the candidate pool because they were unable to contact me. A few months went by and I got a request to submit an application for a different store with a different position. I was told to respond back once I've submitted my application so they could get me in for an interview. So I did. No response. I googled the store to get a phone number and Google says the store is permanently closed. Honestly they should just close them all down. On the customer side of things the stores are a mess. Empty shelves, expired products, thefts gone wild and zero customer service.

Service
Value
Quality
Thumbnail of user shawnz57
1 review
0 helpful votes
November 10th, 2023

I never bought from the store and a rite aid I really just went to get my prescriptions but they are always nice they always have my prescriptions time when they need to be done there before they need to be done and the pharmacist in the pharmacist ignitions are always nice and even the guy out front that works at the counter in the store part of it is really nice so and the right at I go to is the one in Northern Cambria on bigler avenue in Pennsylvania. I really like it and everything works great

Tip for consumers:
It seems like everyone in that store is really nicer always in a good mood to cashiers as a smile on his face the pharmacist always has a smile on their face and even the pharmacy technicians of smile on their face on it because they're making great money doing nothing basically just getting a prescription seeing if it'll feel good the milligram and pouring a bottle and then counting it out and put it in a prescription bottle and making a lot of money off of that

Products used:
The prescription drugs they filled for me

Service
Value
Shipping
Returns
Quality
Thumbnail of user mariem567
1 review
1 helpful vote
November 24th, 2020

The employees are good people, eager to help you. No problems there, but why do I get a call my RX is ready, I'm thinking I didn't call in anything and the pharmacy people can't find anything. This has happened too many times. That automated call system is OFF.

Thumbnail of user brendap1759
1 review
0 helpful votes
April 13th, 2024

IT MAKES NO DIFFERENCE WHAT TIME YOU CALL, ESPECIALLY THURSDAY -SUNDAY,,ITS ALWAYS THEY'RE ASSISTING OTHER CUSTOMERS.I GET THERE MAYBE 8 MINUTES AWAY NOBODY IN THE LINE,,MY RX WAS CALLED IN DAYS AGO AND STILL HAVE TO HAVE 15,20 MINUTES!;;

Thumbnail of user dcdcota67
1 review
1 helpful vote
October 24th, 2023

Rite Aid needs shut down. Doesn't matter which store there are hardly ever any pharmacists there. They're hours are total bull. If CVS doesn't have a problem with pharmacists shortage then they shouldn't either. They've made multiple mistakes with my meds. They just suck. A shame because I've gone to them all my life but I'm done

Products used:
Nothing. They suck

Service
Value
Quality
Thumbnail of user kburne20
1 review
1 helpful vote
October 31st, 2023

I called the pharmacy for 2 days to see if my father's prescription was ready. I was on hold for 44 minutes then got hung up on when the phone was finally answered. Called back and was on hold for over 30 minutes, same thing. He will be switching pharmacies. Rude people when you finally do get through. Very frustrating. No wonder rite aids across the world are closing.

Tip for consumers:
Horrible service. Do not care about the customers, especially at the pharmacy.

Products used:
Pharmacy in newburgh is horrible.

Service
Value
Shipping
Returns
Quality
Thumbnail of user scorpiocharmer36
1 review
0 helpful votes
November 23rd, 2023

I must say I'm a bit shocked at all the negative reviews as this online shopping experience 3 times running has been stellar! Site easy to navigate, easy checkout, all the coupon codes work as promised unlike the BIG 4 retailers and the sales were great!
Not to mention I could get most of what I'd shop for at bigger stores with none of the checkout and delivery hassles. Final bonus vwas the shipping actually arrived as promised which is why I switched 5x until I found a great online retailer. Was good experience and other reviews must be on individual stores because online shopping here was seamless and cost effective I'm on a budget.

Tip for consumers:
Great experience!

Products used:
Mostly food, pet and household items

Service
Value
Shipping
Quality
Thumbnail of user heleng1142
1 review
1 helpful vote
October 27th, 2023

Horrible, didn't have my medicine in stock,then when they did it was the wrong one. They gave me the one I'm allergic to? They're too busy and concerned about their lunch break from 1:30-2:00. Ignore everyone waiting till they're done chatting. Very young and inexperienced.Store is empty,I wonder why,? Please straighten that out. Mature professions needed there..

Products used:
Pharmacy

Service
Quality
Thumbnail of user stevenp2077
1 review
0 helpful votes
January 28th, 2024

A doctor calls in a prescription for me and the pharmacy tells me they cannot give me the prescription. I am not getting oxi or medical Marijuana so what gives them the right? The doctor has seen me and he decided this was the best course of action. Who the hell do they think they are?

Products used:
Nothing

Service
Value
Shipping
Returns
Quality
Thumbnail of user sofiar129
1 review
0 helpful votes
October 11th, 2023

I am a frequent shopper at rite aid, i have spent a lot of money towards stuff there, never have I ever been so disgusted and disappointment. A women who ive known for as long as I have been shopping there accused my daughter of trying to steal. My daughter is oblivious to what shoplifting even is. She said that the women had been staring at them for 5 minutes while smoking outside. Then walked in and told them "don't even think about taking anything" I am so upset.

Thumbnail of user laureenk4
4 reviews
1 helpful vote
October 9th, 2023

Website is useless. Confusing. Wrong dates. Doesn't process renewals unless you try 10 times Get busy signal when you call! Scripts never filled on time or just at randomly times and it's always customer's fault. They act like you work for them and they're doing you a favor doing THEIR job.

Products used:
None because that’s what you get most of the time.

Service
Value
Quality
Thumbnail of user brettd159
1 review
0 helpful votes
March 22nd, 2023

My local Rite-Aid at 17th & Chestnut is filthy and the shelves are never stocked. I've taken videos (too large to upload) of how poor the conditions are; and called (twice) to "Rite Aid corporate" who promised me a return call "within 2 days". That was 16 days ago! To add insult to inquiry, almost every time I visit the store, someone is "helping themselves" to merchandise. If Rite Aid doesn't care, shame on them!

Thumbnail of user kennedyb41
1 review
0 helpful votes
July 25th, 2023

First, we got the wrong product. There was no return label in the box so I had to call customer service. Returned product the next day and had tracking of being received at Rite Aid. Called CS 3 times and got the run-around on when I'll get a refund. Last cs rep said it will take a month to refund the money. So, they charge your card as soon as you place the order but then take an interest free loan from their customer by not refunding the money for a whole month! That is so unacceptable. I notified my bank about this practice. I'll also let all my friends, relatives, work mates, and my church members know about it. Will never shop at Rite Aid again! Would give -star if possible.

Tip for consumers:
No return label in box, had to call. Now I need to fight for my refund. Your refund policy is just so unacceptable.

Products used:
Wrong product was sent.

Thumbnail of user marylous61
1 review
0 helpful votes
December 18th, 2023

I called the Rite Aid pharmacy and received the most unprofessional and rudest person on the phone this person should not be dealing with people she has no people skills and is the rudest person I have ever spoken to I will no longer go to the pharmacy and recommend that she be either given some sort of training or removed

Thumbnail of user timothyr951
1 review
0 helpful votes
October 9th, 2023

Either they don't have the medication I need which takes me to another TOWN completely! Sent our granddaughter to pick the med up after the first pharmacy said it would be ready and she arrived and they refused saying it was too early. Last med was on 9/8, today is 9/9! No one stated it was too early and that is over 30 days so it should be ok to fill. When I attempted to call before she left, they would not pick up their phones! I called and kept calling and no one would pick up. This is the LAST time we will use rite aid!

About 30 mins after our granddaughter got home I received a text my med was ready. I was not happy but drove and hour again to go and pick it up! Will NEVER use them again!

Thumbnail of user leey120
1 review
1 helpful vote
March 22nd, 2023

We just relocated to this area and in the process of enrolling our 6 yr old daughter into school, we needed to get her a few shots. One was a MMR (for short).

We are currently not on a medical insurance plan and RITE AID wanted to charge us $1,000. Dollars for this shot!

Luckily we were able to go to a Cou ty hospital for assistance! I will never do business with this company and hope others follow suit!

Service
Value
Quality
Thumbnail of user markj2295
1 review
0 helpful votes
October 8th, 2023

This company has to be one of the worst companies. We have a lease with this company and without notification they stopped paying the lease and no one in the company returns your calls. I highly recommend not doing business with this company they're the most unprofessional company I have ever seen.

Thumbnail of user shirons
2 reviews
1 helpful vote
February 6th, 2023

Second worst pharmacy ever. They send texts meds are ready yet they never are upon arrival. The website doesnt allow updates of profile information nor records of payments/visits. It seems to only concentrate on retail, in which case they should make pharmacy secondary. The customer srevice phone number is almost fully automated and kicks you off before determining if the issue is resolved. Switching soon

Tip for consumers:
dont expect much

Products used:
pharmacy

Service
Value
Shipping
Quality
Thumbnail of user karenh4260
1 review
1 helpful vote
June 6th, 2023

Surgeon called in prescription for pain meds before I left hospital. Hour drive from hospital to Rite Aid. When we arrived, Pharmacist didn't have ready and wouldn't give it to us. Said we had to come back tomorrow. Why couldn't they have contacted me or dr office if product wasn't available? We need pain meds most after surgery. Will NEVER use Rite Aid again.

Products used:
Didn’t get anything. Too late in the evening to go anywhere else. All pharmacies were closed b then.

Thumbnail of user robinj496
1 review
1 helpful vote
May 27th, 2023

Danielle Martinsen is the most horrible employee ever. She doesn't know how to conduct herself. She is pathetic and has zero morales. She doesn't know a thing about running a Human Resources department. She's nightmare with broken teeth.

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Thumbnail of user patriciah3330
1 review
0 helpful votes
August 16th, 2023

There was a mix up in my medicare coverage of diabetic supplies. My pharmacist Gail at Rite Aid worked diligently for weeks and making numerous phone calls until this situation was was corrected, She found the reason for the problem and got it rectified while others said there was nothing they could do. I am so very grateful to her or I do not know what I would have done.

Thumbnail of user clairel254
2 reviews
0 helpful votes
October 20th, 2022
Verified purchase

Visited Rite Aid in Paradise, California. Made a purchase but the sales prices didn't ring correctly. Clerk 'cancelled' my credit card transaction and re-rang the items with correct pricing. Credit card shows charged 2x for same items. Called Rite Aid 800 customer service 3 times now. Local manager is tasked with handling the refund. They just can't manage to perform this simple task. Such a waste of time but I want my money back. No store card, other option. Credit the card you charged - simple.

It's been 6 weeks and still not resolved.

Products used:
Kept all products.

Service
Value
Returns
Quality

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About the business

Rite Aid offers everyday products and services to help you and your family lead healthier, happier lives. Visit our online pharmacy and learn about the wellness+ program.

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