Ridgid

Registered battery for replacement on website on 11/17/2023. Received label for FedEx to return. Required Hazardous labels were NOT attached in the email, despite email saying they were. Found some label images on the web, printed and used them on the box. Despite RMA email saying take package to FedEx, FedEx said I must call for pick up. Package can not be accepted at their shipping centers. Ridgid website says email will be sent upon receipt of original battery. Two weeks after actual delivery I received acknowledgement of item receipt and "Wait for our evaluation". 3 weeks and a day later I received email "Item will be replaced. Wait for tracking information". 4 days later I received email with "Shipped, and tracking info below." There was NO tracking information in the email. 1 week later I called. Spent 1 hour and 5 minutes on hold and was told "Nothing shipped. Hold on, I'll get someone to ship it". Was told to call back in a few days. (At over 1 hour hold times?!) Finally was promised they would email me the tracking number. I'm now over 2 months since the process began and I still haven't received the replacement battery. Absolute the worst possible fulfillment process. Ridgid is or uses ttigroupna.com to manage replacements.

Called them by the telephone number they provided. What a joke. You have to wait 90 minutes to talk to somebody. 18V battery charge died (China Junk). Really wasn't that old and was well taken care of. Probably have used it maybe 20 times over the 9 years. I don't have time to wait 90 minutes because they don't have enough staff to handle the calls. Called the authorized repair center. They told me they don't handle repair or replacement of battery chargers anymore. So call Ridgid. Good luck. I even sent a email to their customer service and provided the information necessary. Still no contact. As far as warranties there aren't any. Don't waste your money by buying China Junk. Do everything you can to buy American products and support our own people. Why do we keep buying poorly made junk from a Communist Country?