• Rex Art Co

Rex Art Co

Is this your business?

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business
Is this your business?

Overview

Rex Art Co has a rating of 3.35 stars from 611 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rex Art Co most frequently mention customer service. Rex Art Co ranks 6th among Art Supplies sites.

See all photos

What reviewers want you to know

Positive highlights

  • There should be more enterprises out there that take such pride in providing such great customer service.
  • The price for the stretcher bars was good and shipping cost was not outrageous.

Critical highlights

No critical highlights yet

How would you rate Rex Art Co?
Top Positive Review

“Love this site”

Tanya M.
1/16/23

I was ordering a lot of materials on this site. They always deliver quickly and prices are good. I'm currently working on a big project and I need a lot of things. Also, custom made canvases is a reason I order here. I can't get them at a local store. This is my life saver.

Top Critical Review

“I had a lot of trouble understanding why if I added...”

Elizabeth S.
8/9/20

I had a lot of trouble understanding why if I added more quantity to get free shipping on an order of over $100, it kept coming back with a note that said one or more of my items did not qualify, but I would get a reduced shipping fee, which I thought was still too high. I only am ordering these panels because I can't get them anywhere else. So I ordered only the minimum and still had to pay $19.50 shipping. You need to do something about the high costs of shipping. I won't be buying anything more from Rex Art.

Reviews (611)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (70) stretcher bars (19) wood panels (23)
Thumbnail of user leed103
Lee D.
1 review
0 helpful votes
February 16th, 2018
Verified purchase

Started by shopping. Then set up account name/pass. Then had to go back and shop for same items again. Otherwise no problem.

Thumbnail of user leeg107
Lee G.
1 review
0 helpful votes
March 13th, 2017
Verified purchase

I tried to use the coupon that you had on your website. Wasn't suppose to expire until until midnight tonight FIVEOFF317 $5 OFF AND then another one popped up $10 off $75 or more. Code 0 neither one worked. Just disappointed....

Thumbnail of user carmeng59
carmen g.
1 review
0 helpful votes
July 20th, 2017
Verified purchase

your website was difficult to navigate. when I searched for something that I knew I'd seen, it would not come up

Thumbnail of user abiosehj1
Abioseh J.
1 review
0 helpful votes
December 30th, 2015
Verified purchase

Great products, but the site got stuck at " recur cart" had to refresh and re enter all my details twice. Not fun!!!

Thumbnail of user charlesh211
charles h.
1 review
0 helpful votes
January 12th, 2016
Verified purchase

Shipping a roll of canvas $30 eliminates my savings on paint and canvas' Will have to travel to AOL art supply to buy canvas and they will order Daler Rowney Georgian oils from Daler Rowney at same savings per tube as Rex.

Thumbnail of user suzyw11
Suzy W.
1 review
0 helpful votes
February 6th, 2016
Verified purchase

Had trouble with site. Kept stopping, went to 'processing' a few times and i almost ended the purchase cause wasn't sure it was going to go through.

Thumbnail of user kevino100
Kevin O.
1 review
0 helpful votes
May 28th, 2015
Verified purchase

I've ordered twice now and can't seem to get 26 inch stretcher bars which just happens to be the one I née the most!

Thumbnail of user jamesb726
James B.
7 reviews
0 helpful votes
February 28th, 2015
Verified purchase

Received a confirmation phone call but, still haven't received an email confirmation with tracking number yet. Wonder why it's delayed??

Thumbnail of user markm518
Mark M.
1 review
0 helpful votes
August 2nd, 2015
Verified purchase

I will update my satisfaction ratings once I know my gift has been received in total without delays/backorders.

Thumbnail of user marianm44
Marian M.
1 review
0 helpful votes
November 20th, 2013
Verified purchase

did not have all the types of brushes I was looking for. one was out of stock and there was going to be additional shipping charges.

Thumbnail of user judyd82
judy d.
1 review
0 helpful votes
May 2nd, 2016
Verified purchase

Because your website is very unlike others I've used, it took some time for me to figure it out ... I imagine more a comment on how I "read" websites then on your web design?

Thumbnail of user bobc300
Bob C.
1 review
0 helpful votes
July 7th, 2018
Verified purchase

It would not let me order multiples - I had to click the order button the number of times that I wanted an item. Also would not accept my coupon code for $10 off over $125-

Thumbnail of user betsyf22
Betsy F.
1 review
0 helpful votes
July 10th, 2018
Verified purchase

I bought the preprinted canvas placemats. It states they don't need to be hemmed. I started applying my first coat of background color and the canvas stated rolling up. I continued to paint and it kept rolling and was unusable. I will make sure I hem the 3 remaining pieces before I start to paint them.

Thumbnail of user lindas300
Linda S.
17 reviews
12 helpful votes
August 21st, 2018
Verified purchase

disappointed that free shipping over $100 does not apply to my purchase when it clearly states at top FREE SHIPPING

Thumbnail of user kerstinr2
Kerstin R.
1 review
0 helpful votes
September 16th, 2018
Verified purchase

We absolutely love the portfolio, shipping time was reasonable, and they were very fair with coupon offers. The only issue was the refill pages we received slipped down inside the shipping box and were badly creased. We have attempted to flatten them, but they are not bouncing back. That was a little dissappointing since the idea of this poerrfolio is to present work as perfectly and professionally as possible. Otherwise, a great experience and we would order from them again.

Thumbnail of user carmensg
carmens g.
1 review
0 helpful votes
December 26th, 2018
Verified purchase

I spent a lot of time trying to get an order that I needed and receive free shipping. Then, I was charged shipping. I did not see during my experience that there was a charge because the items were heavy.

Thumbnail of user lorenap16
Lorena P.
1 review
0 helpful votes
January 24th, 2019
Verified purchase

I had some trouble moving through your website and the image for aluminum crossbars doesn't seem like they would work for the aluminum stretcher bars I ordered, I'm just hoping they do.

Thumbnail of user jenniferb777
Jennifer B.
1 review
0 helpful votes
February 7th, 2019
Verified purchase

I was led to believe that shipping would be free, but at check out I was told shipping will be $30 for oversize item.

Thumbnail of user brianf181
Brian F.
4 reviews
1 helpful vote
March 21st, 2019
Verified purchase

have what I need. Haven't purchased before so if I get what I ordered and it is correct Ill be happy Happy

Thumbnail of user lynnf70
Lynn F.
2 reviews
0 helpful votes
June 8th, 2019
Verified purchase

Irritated that custom orders don't qualify for free shipping. I would have bought more products to qualify.

Thumbnail of user deborahl92
Deborah L.
5 reviews
1 helpful vote
June 12th, 2019
Verified purchase

your prices are higher and most other suppliers either no shipping or no shipping if over $49.00. but you have more inventory

Thumbnail of user markg305
Mark G.
1 review
0 helpful votes
March 18th, 2020
Verified purchase

Your shipping hand handling charges are excessive - that is why I give it a 3 of 5 star rating and not a full 5 stars.

Thumbnail of user nemanjap2
Nemanja P.
1 review
0 helpful votes
March 19th, 2020
Verified purchase

no packaging. Corner dented, would've easily paid more for shipping if I knew it was packed so poorly. Good company, just ask for more packaging

Thumbnail of user guyg78
Guy G.
1 review
0 helpful votes
May 24th, 2020
Verified purchase

The website says free shipping but they are charging me $245 to ship a 25" x 37" box of wood furniture parts. I hope they remove the charge.

Thumbnail of user keithl238
Keith L.
1 review
0 helpful votes
April 30th, 2020
Verified purchase

Would have been a 5 star but your website said enter a code for a money off coupon that was good through 4/30/20. I am ordering this on 4/29/20 and message said coupon had expired. So your info was wrong or intentionally deceptive

Sitejabber for Business

Gain trust and grow your business with customer reviews.

How do I know I can trust these reviews about Rex Art Co?

  • Sitejabber’s sole mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Rex Art Co?

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business