My husband is a painter and builds all of his canvases. He relies on RexArt exclusively to source his canvas due to the excellent quality and price and prompt shipment. We placed an order for a large roll of 54" canvas online. Marshall in customer service immediately called us to let us know the manufacturer was way behind due to COVID closures. He worked with us to find an interim solution of a smaller roll to allow my husband to start on two new large commissions. We received it within 5 days of placing our original order and now have enough to tide us over until the large roll is produced. We really appreciate the prompt contact and explanation of the delay and the offer of various options to make sure we were happy. We definitely are very happy with RexArt and will order again with confidence.