RevZillaReviews 13,696

Used to love them and buy all my gear but they have really gone down hill. You now have to pay an annual fee for free returns/exchanges, yet say hassle free returns. Couldn't get ahold of customer service after my last order required a return due to the size chart provided being incorrect. Ended up ordering from a UK retailer that was cheaper and shipped faster even though I'm in the US. Buy elsewhere, they aren't worth doing business with any longer

I've been buying stuff from them for almost 10 years now. I had a return and shipped it their warehouse via my own FedEx label. It was delivered and signed for and now they are saying they can't find it and it's my fault the package is missing. Fedex gave me a proof of delivery document for it and it's still my fault. WORST customer service ever. I'll never buy anything from them again. Support your local moto shop.

They don't even follow their own policies. This company has gone downhill. Look at other reviews. Will never be spending money with revzilla again.

I have ordered form them three times, every time I have had issues with shipping times, split shipments and twice shipments going missing. When you contact there customer service they are no help promise to resolve shipping issues but never do.do yourself a favor shop else where

Everything that made this company great is now out the window - they rely on the reputation that made them great in the past and fail to deliver on that now. Poor customer service and corporate jargon when they should make it right for the customer. I won't be buying from them again.

These guys are a ripoff. They do not stand behind their product and when you call to tell them they messed up your order they blame you. RUDE! JUNK!

I have tried to cancel my order 3 times with them 2 on email and 1 phone call after they lied and said it would ship in 3-5 days. Here we are day 10 and after another no response, they ship my order. This people are a joke. I already filed a dispute with American Express and got my money back. Thanks for the free jersey Guys!

I need some parts for my superglide, SO being I just heard about your company I decided to give you a call. BIG MISTAKE! So far I've called the customer service number 3 times in the past 30 minutes, I hit number 1 as required and all I heard is music playing for minutes and minutes and minutes with NO ONE ANSWERING my call. This is a business? You can be sure I will NEVER call you for anything in the future, because I don't think anybody works there. Your service SUCKS.

What it says on website is not true they just want to screw you over take your money and give the run around about availability in stock manager named Zack rudest foul mouth human I've ever talked to u concerning and no customer service skill must have had to dad's no mother when I brought to there attention the issue immediately threw it back on me they don't take responsibility ofthere screw up I guess that's the American way anyways ordered a helmet that said in stocks and free 2 day shipping that wasn't the case they did t have it in stocks they had to get from a different vendor then toldme5-7 days shipping not what my purchase said so the lie about availability so they can get your money and screw you this is my first time ordering from revzilla will never shop here again will go back k to motosport were there honest and very helpful beware don't shop here

I've done a few orders with Revzilla since they were purchased by Cyclegear and they have become so untrustworthy that I despise ordering from them. Anytime I have left a remotely negative review on an item it is never published, and my most recent purchase was labeled as "in stock" at the time of purchase, then about 10 business days later they cancel my order because they don't actually have the item in stock and don't know when they're going to get it.

Do not buy anything delicate or glass from them. Their shipping is packed horribly. The people working in shipping could care less about their company or your product. I purchased many products for my new motorcycle in a span of two days. About 5 different companies for different things. Some how they all came on the same day. The small companies that make their own things are amazing with packaging, leaving tons, and even an extra gift. The boxes are packed with paper and bubble wrap. I order over 500 dollars of small lights and turn signals. My bar end boxes that are 160 a pop that were so little were put in the big box with One plastic air pillow. The box was flimsy, smashed and so was my product boxes as well. All came from the same shipping company rezvilla by far the worst shipping. They could care less about your 500 $ lights. They throw it in a box and put a stick on it. Awful Yes free shipping and zilla bucks but its not worth a broken or scratch product that you have to send back and deal with the hassle

I bought items from them twice both times parts were missing.the first time they gave me 15.00 store credit the second time they just refunded the 15.00 store credit to me and left me with merchandise with missing part so I have to go buy the part myself. Stay away from them your better off paying more from a store instead of buying from them at least you will get all of the parts.and you won't have to install it more than once. If you have a problem with an item they think 15.00 will fix it. It was an 85.00 drink holder the last time.so I'm stuck buying the missing part. Stay away from them they are bad to deal with and sell junk.

Item was never shipped, even ordered in time for xmas shopping. 2 weeks later, still not shipped and they didn't bother to let me know the item was back ordered (even with it saying ships next day on product page. No email, nothing. Shop elsewhere, this place blows

I feel compelled to write a review for this company after having such a horrific experience with another online MC retailer. I was surprised to see the bad reviews, although I know its the bad experiences that compel most people to write reviews (me included) and studies have demonstrated this to be true. However I think Revzilla deserves a shout out for outstanding customer service in response to MY MISTAKE, in addition to their consistently super fast shipping, great video reviews of their product, and more. So I accidently returned the right glove of the Medium and Large sized pairs of gloves I got by mistake, thinking I had sent the left/right pair of Large gloves. I meant to keep both the right and left (of course) from the Medium sized gloves after buying two sizes of the same gloves because I wasn't completely sure of my size in this brand. SO MONTHS LATER AND WELL PAST THEIR RETURN DATE RANGE I discovered the issue, I had put them away and got busy so I didn't have time to ride. Their inspection team at the warehouse missed it as well, so I guess they went back into circulation. I had been refunded the full amount for the "large" returned mismatched pair long ago. When I realized the mistake, I called them, told them how stupid, careless, and sorry I was and offered to send the Left Large glove back hoping they would have the mismatched pair and they could send the right medium glove. They had JUST sent them back to the manufacturer, after having recently discovered it. They allowed me to RETURN the mismatched gloves, PAID FOR SHIPPING, AND issued me a store credit for the full amount of the gloves to exchange for another pair, since these had gone on sale and were sold out. Revzilla must know they have a customer for LIFE!

I've ordered twice from them before with no issue. Their prices were average and shipping speed was okay, I only used them because they had a nice taxonomy and was able to show me only parts that would fit my bike.

My most recent experience with them was horrible, and I wish I had checked their latest reviews before I placed the order. In short, order placed on 4/9, got an automated email from them on 4/14 saying they'd be slow to ship and slow to respond to emails because of order volume. 4/22 still "Order Processed" but no shipment (btw they charged my credit card already), Emailed them on 4/22,4/23, contacted their customer service live chat on 4/22 who agreed that the shipping speed was unacceptable and promised she would follow up.

I am now stuck with a credit card bill and still waiting for Revzilla to fulfill my order or at least give me an update of what's going on.

I've been a good Revzilla customer and I've been satisfied with them until now. I purchased a Yuasa battery from them last spring (March of 2020). It was OK last riding season. I plug it into a Optimate 6 "smart" charger/maintainer whenever I'm not riding. I took the battery in for the winter (I live in northern Illinois) and kept it on the Optimate 6 all winter as I've always done in the past. I got the bike out to ready it for the new year and it started the bike the first time and I took a short ride. But the next time I went to start the bike, it would barely crank. I checked voltage with a Fluke meter and it was low. The Optimate 6 indicated that the battery was bad after running it though all it's tests and charging cycles. To confirm that, I tested it with a digital battery tester which said (after full charging) that the battery was bad and must be replaced. Voltage was 12.3 (should be 12.6 or higher) State of Charge was very low and State of Health was very low. I also tested it with a carbon pile tester which confirmed those tests. The battery is bad. It went bad in less than one year although I didn't know that until a couple weeks after the 1 year date from when I purchased the battery. I found that the battery was bad when getting the bike ready for the new year. Yuasa has a one year warranty on the battery but their policy is that all warranty claims must go though the retailer (Revzilla in this case) or their distributor. I contacted Revzilla and explained the problem though their customer service link on their website. Revzilla never bothered to respond to my issue. They didn't even acknowledge receiving it even though it said it was sent when I submitted it. This leaves me with a negative feeling about Revzilla and I will be very hesitant to deal with them in the future. This was the first time I contacted them about a warranty claim or other similar issue and they completely failed to even respond effectively leaving me holding the bag. Does anything think I will buy another battery from Revilla in the future? I'll be hesitant to order anything in fact. That's a shame because I though Revzilla was reputable.

Revzilla used to be like Disneyland for me. Everything was perfect(unless you looked closely) and everyone was happy. Then, like Disneyland, a monster, with lots of money, came and ruined everything, and corrupted everyone. What the hell happened to shipping? I get a message saying my order has shipped, then nothing happens for 3-5 days. I used to ALWAYS get my orders the next day. I am tired of this careless protocol. This company is going backwards. I am done with Revzilla.