On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Motorcycle jackets, helmets & gear with fast free shipping, HD video reviews, cash back and no-hassle returns. RevZilla offers the best service in the industry on motorcycle gear.
RevZilla Reviews Summary
Revzilla enjoys a strong reputation for its wide selection of motorcycle parts and gear, coupled with reliable shipping and effective customer service. Customers frequently praise the ease of navigating the website, timely deliveries, and helpful product information, contributing to overall satisfaction. However, some concerns arise regarding unclear product descriptions, packaging issues, and occasional difficulties with returns. Despite these challenges, the company's proactive customer support and willingness to address issues reflect a commitment to enhancing the customer experience, solidifying its position as a preferred choice for motorcycle enthusiasts.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Quick and easy products were in stock, shipping was very fast.
Easy to use quick response to my question thanks. Won't know if they fit till the dealership puts them on.
Long story short, I screwed up my original order (wrong shipping address), so called Revzilla and the rep cancelled for me so I could correctly reorder. Also, my Zilla cash went away so he researched it and made sure I could use it on my purchase. I've bought a lot of gear through Revzilla and will continue.
Had an issue with my shipping address. Called customer service and they quickly took care of it. Great job!
I had a question about my order, so I called. The representative who answered the phone was helpful, polite, and respectful.
Lots to choose from, thanks to enormous selection making me able to find what I needed and for safety reasons.
Quick and easy. Got genuine part for Kawasaki and it installed and works as expected.
My order was processed and in the mail very fast. They matched the price of the competitor and I've always had a great positive experience using RevZilla.
After going to multiple different websites, all the prices are the same. As well as the stock. They claim to use the same warehouses as the other sites. At least you can receive points to use for future purchases, or maybe a coupon.
Nice to be able to buy what i want and not get way-layed by a goofy website experience...Straight to what I need, then I had time to figure out what else I wanted.
I have never had a worse online shopping experience than with RevZilla. I placed two separate orders, and both were a disaster from start to finish.
1. Billing Issues – For both orders, the amount charged to my credit card was miscalculated. I had to spend time and effort just to get them to acknowledge the issue.
2. Shipping Nightmares – Both orders had shipping issues and were lost in transit. Despite multiple follow-ups, I got nowhere. A month has passed, and I am still dealing with their so-called "customer support" daily, just trying to get a proper resolution.
3. Customer Service is Useless – The support team is slow, unhelpful, and frustrating to deal with. Every day, I have to repeat the same complaints, and yet, nothing gets properly resolved.
At this point, I regret ever ordering from them. If you value your time, money, and sanity, stay away from RevZilla.
As this is an international order and involves import fees which we have no control over please respond directly to the email correspondence to address your issue.
Reading through the reviews was helpful in picking the right size. I am 5'4" and 140lbs and have a hard time finding a nice fitting pair of riding pants but these fit great! I picked up the size 8 and with the stretch, they fit even with an underlayer underneath. Additionally, they look like normal pants, even with the armor pieces in on the knees and hips. Looking forward to riding in these.
Ordered a batter and some new LED turn signals for the front and back. Very easy to install. My past were delivered faster than I anticipated.
I have used Revzilla many times for jerseys, jackets, helmets,gloves, parts stickers,soft luggage.Always a good experience.
I chose the new Alpinestars Bionic tech V3 jacket.It arrived super fast,I wore it out on some sick sigle track,love the jacket,love this site
I always come back to here. I'll never forget the things done by your company to educate, guide, and help me along the way. Speechles... thank you all doesn't do enough to describe my appreciation. Much obliged
Items received on time and with zero damage, very well damaged
Took two weeks for delivery but it was a FedEx issue not RevZilla. We all know FedEx is horrible and they should stop using them. RevZilla was quick to apologize and even gave me a credit which is appreciated.
We sincerely apologize for the delay in the delivery of your order. Unfortunately, shipping carriers sometimes take longer than anticipated, and we understand how frustrating this can be. We truly appreciate you reaching out to let us know about the issue. If there's anything else we can do to assist you, please don’t hesitate to ask. Thank you for your patience and for being a valued part of our community.
The helmet I purchased was defective from the factory. Jena from customer service was great help. Got everything set up to ship back and got a new helmet sent out. Helmet now works as it should. Thanks
I love shopping with revzilla. They carry great product and always come through!
Found what I was looking at a good price. They were in stocks and arrived within five days, packed well and in perfect condition.
Wide variety of products, excellent price range's.
Always super easy to find what I need with fast shipping. Always happy to buy from RevZilla.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for taking the time to complete our survey and share your feedback about your shopping experience. Your input is invaluable in helping us identify areas for improvement and enhance the overall shopping experience for our customers.