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Motorcycle jackets, helmets & gear with fast free shipping, HD video reviews, cash back and no-hassle returns. RevZilla offers the best service in the industry on motorcycle gear.
RevZilla Reviews Summary
Revzilla enjoys a strong reputation for its wide selection of motorcycle parts and gear, coupled with reliable shipping and effective customer service. Customers frequently praise the ease of navigating the website, timely deliveries, and helpful product information, contributing to overall satisfaction. However, some concerns arise regarding unclear product descriptions, packaging issues, and occasional difficulties with returns. Despite these challenges, the company's proactive customer support and willingness to address issues reflect a commitment to enhancing the customer experience, solidifying its position as a preferred choice for motorcycle enthusiasts.
This summary is generated by AI, based on text from customer reviews
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My product ship within a reasonable time and work perfectly
Puchased a Puig headlight protector; it came assembled. All I had to do was mount it; which I did. After a 40 mile ride I returned home and 2 of the 5 screws fell out. Chatted with Revzilla customer service. They directed me to call Puig customer service. Which I did. The Puig rep asked to send an email. Which I did. That was about 3 weeks ago. Chatted with Revzilla (the retailer) again today and they said I could not return the defective product. Sent another email to Puig. Doubt that will go anywhere. Yup; it's only about $.50 worth of screws; but guess what; you're only as good as your last customer service experience. I've spent about $2k with Revzilla this year before this experience. And that's all
Their going to get from me. Actively searching for another online retailer. So yes; you will not be getting potentially thousands more $$$ from me because of 2 screws.
Took some time to reach me but received the items in good condition
I ordered a pair of Klim K Fifty 1 jeans and they were a bit baggy. I returned them and ordered a pair of K Fifty 2's instead. The delivery time was great and the return process was about as easy as possible.
Always get the right part. Fast delivery. Always order my brakes and tires here.
Does the job, premium quality, chrome looks nice. Had a bad regulator and it makes a great replacement
Hi! I mistakenly bought the "wrong" helmet from RevZilla and had to return it. I really appreciated how fast and easy it was to return the item and receive the refund. I plan to purchase a great deal more from RevZilla in the coming months. Thanks for being a great company!
I ordered a new helmet and later I ordered a new headset for it. Both arrived quickly and in excellent condition
Always a pleasure buying something off this site the parts always fit the model
Received my order quickly after it shipped but it took a full week to reveice prior to actually shipping (even though the site claimed to ship in 1-2 days)
Showed up earlier than anticipated. Really makes riding at 50+ more enjoyable, quieter, and more comfortable.
The documentation that comes with this neck collar indicated the cover can be removed for cleaning. It is a farce. The covering received is sewn in place and is not removable. Either there is a non-provided over cover that can be removed and cleaned referenced in the documentation, or the claim the cover can be removed is bogus. However, lets put that in perspective. The collar appears good and is modestly priced with higher ratings than the alternative products. I think it is a good product at a fair price.
It was so fast and easy had my package the very next day.
Easy to order, came quickly as it was in stock. Sucks that I dropped my helmet right before I rode with it on for the first time so there is now a scratch on the chrome visor. Sad Face.
I ordered a nee Akraprovic Exhaust system for my yamaha r3, and it only came with the exhaust, I didn't any bolts, springs, washers, nothing to actually put my exhaust on my bike. But the customer service helped me find the pieces I was missing so it's annoying but fine.
Order sent to Shipito 5 days after order placed. Already in the air to Bangkok. Cheers
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Scott, thank you for taking the time to leave us a review.
Unfortunately once an item has been installed, it is considered used and can no longer be returned. In the instance of a defective product, the item would need to go through a warranty process which is handled directly by the manufacturer in the case of Puig. We apologize for the inconvenience. It looks like our team members offered you some store credit as a courtesy for the issue.
Please send us an email to cs@revzilla.com if you have any other questions or feedback.