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Retouche

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GB
1 review
1 helpful vote
Follow Martin-Gwyn W.
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Best of the Best
November 22, 2016

Highly recommended! Rely on Paul for our professional retouching and he always does a great job with unlimited corrections with good communication via their website on progress of the job. I wouldn't use anyone else.

M. Williams
West End Kids

Date of experience: November 22, 2016
Missouri
3 reviews
1 helpful vote
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Service Excellence
January 14, 2017

I asked Retouche to remove glare from the glasses of a dear friend of mine and it was done unbelievably quick and to perfection. Paul is amazing! The best part about them is their attention to customer service. I had an issue downloading my finished pic and Paul worked diligently with me until it was resolved. I am a business owner myself and know full well the importance of ensuring my customers have a great experience so it was refreshing to work with someone who was equally concerned in making sure I walked away fully satisfied. Kudos Paul and you can depend on me coming back every time I need something retouched!

Date of experience: January 14, 2017
Virginia
2 reviews
5 helpful votes
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As the owner of a somewhat unconventional company I need intensive portrait photo treatment. From my very first contact with Retouche, I felt welcomed and appreciated. It's been a great pleasure doing business with them and communicating with Paul and they come highly recommended. After explaining what I was looking for, a price was set up, including one for rush orders. In cases where some additional retouching was requested by me, this was done without any complaints. I'm no computer genius but the system used for uploading pictures, payments, reviewing pictures and providing feedback is super easy to use, even for me. Most importantly I have almost always been very happy with the results and in cases where I was not completely satisfied, my feedback was taken seriously and improved results were offered until I was completely satisfied. The time I save by using the services of Retouche is very well worth it and I have not been able to find a company offering similar services at a better rate. Met vriendelijke groet - Best regards.

Date of experience: March 14, 2018
California
1 review
1 helpful vote
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This service provided by the retouche team is so great! Every picture hanging in our home has been 'retouched' which gives our photos a nice finished, cohesive and professional feel.

For my most recent order, my husband and I had some professional pictures taken which we wanted to use for our Christmas cards. In less than 24 hours I had all 5 pictures back and they looked great!

Thanks for taking care of us!

Michelle and Ben

Date of experience: December 7, 2016
Ukraine
1 review
4 helpful votes
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I agree with the rest of the reviewers - the company is totally unprofessional in editing and in dealing with customers. They charge your credit card before even doing anything to the photograph. Editing/retouching is so poor it looks like a high school student is doing it.
Do not even start with them - look elsewhere.

Date of experience: August 23, 2014
Germany
2 reviews
0 helpful votes
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Retouche exceeded my expectations with their photo editing services! They managed to tackle all the edits I needed perfectly, aligning with my requests. The prices were fair, and their website made it a breeze to upload my photo.

Date of experience: March 11, 2024
Ireland
1 review
0 helpful votes
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Absolutely amazing
May 14, 2019

My mother only has one picture of my grandmother that is in black and white and I wanted to get colour out into it, Paul did an amazing job he really brought my grandmother to life my mother is absolutely thrilled with it, I would highly recommend you to use their service because I know for sure I will be

Date of experience: May 13, 2019
Georgia
1 review
1 helpful vote
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Amazing results
October 9, 2017

They were able to work wonders with a photo when others were telling me it couldn't be done. Very impressive results. The business model also works well because there's a watermark on the photo until you are satisfied with the edits. Will use them again in the future and I highly recommend.

Date of experience: October 9, 2017
North Dakota
1 review
1 helpful vote
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Christmas Photo Shop
December 7, 2017

I am over the moon with the final result of my special Christmas card project. I commissioned Retouche to turn a black & white picture of a little boy to color, then add him to a color picture with a little girl. Paul did not disappoint! Not only was Paul able to get it done in record time, but the final picture looks so authentic that Im certain everyone will be wondering if the two in the picture really shared that moment together. Job well done and Ill be using Retouche Services again.

Date of experience: December 6, 2017
Kentucky
1 review
1 helpful vote
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I am writing a book about the life of a dog. I had photos which were 35-45 years old. After contacting Retouche, they taught me what needed to be done before sending them the photos. They did a great job; they removed glare, removed an unwanted arm and hand in the photo, and enhanced the color. I thank them.

Date of experience: December 3, 2016
California
1 review
1 helpful vote
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Thorough Quality Work
December 11, 2017

I am very picky and Paul worked through everything with me in a timely and patient manner. They are also creative and helped me achieve everything I wanted. I will be coming back to them for future work. Highly recommended.

Date of experience: December 10, 2017
California
1 review
1 helpful vote
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Helpful customer service
December 6, 2016

2nd time using retouche.com for a photoshop extraction job -- the extraction was as detailed as I needed and also when I ran into problems with my bank card not going thru, the company was extremely helpful in making sure my transaction went through as quickly as possible, which was much appreciated on a tight deadline. Many thanks!

Date of experience: December 6, 2016
New York
1 review
1 helpful vote
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Beautiful Photos
December 26, 2017

This is by far the best photo retouching service I have ever used. Paul will work with you until you are happy with your photos. I stumbled across his website just by doing a simple search and I must say I am so lucky that I was able to do so. I am very particular about certain things that I see in my photos and Paul was able to bring the photos back to life. He's very professional and courteous and his attention to details and feedback are awesome. And also you don't pay until you are completely satisfied with the work. I will DEFINITELY use this service again in the future. Thanks again Paul.

Date of experience: December 25, 2017
Canada
1 review
0 helpful votes
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We've used Retouche services a couple times in the last year and I must say these guys are true professionnals. They listened to the specifications we were asking for and the results were great. I would recommend them anytime!

Date of experience: June 22, 2017
Australia
1 review
0 helpful votes
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The team at Retouche always provide a quality outcome and are reliable with delivery. Our company has been using the service for around 4 years now and we are always very happy with the results that the team deliver. Having the option of an express service or standard service is very helpful and being able to upload your images and mark up notes in one easy to use system, is a super easy process. What we love the most is if you need to work on something out of hours, you have piece of mind that you can have the freedom to upload at your convenience and know that the job is underway. We have always been really happy with the final results which always look amazing! Overall an excellant service and team.

+1
Date of experience: November 22, 2016
Washington
1 review
2 helpful votes
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I did, it seems, make a mistake in my initial submital to Retouche however my attempts to correct my error were ignored with responses totally indifferent of any effort to correct my intent.

The final product although it did include a correction I had not requested was marginal at best even with the inclusion of some repeatedly requested corrections.

Bottom line, I have received equal or better work for other more complex projects at a much less price and a more rapid response time. I used Retouche only because I lost tract of the previously used firms. I will definitely expend more effort to locate other sources for any future projects.

Communications with Paul, who seems to be the primary spokesperson for Retouche, are difficult at best. He seems to be rude and totally indifferent to any thought of the customers wishes.

W H Jones

Date of experience: October 25, 2016
Paul T. Retouche Rep
over a year old

Harmon I double checked your order - pic was approved, minor additional request you made 0 was implemented. I do not see anything you asked that we didn't do... I am confused and surprised that you got negative experience. Contact us again if the pic you approved is made in a different manner than you need. If you are asking about bright areas - I clarified that totally white (overexposed areas) technically cannot be made darker and recover details - they are lost, if this is the issue. I supposed that I was clear bout this limitation from the beginning.

Oregon
1 review
1 helpful vote
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I worked with Paul. Submitted 28 wedding photographs from a terrible photographer and he was able to salvage every one-color correction, blemish correction, item removal, "degreasing" faces, enhancing eyelashes... you name it, he could do it. They charged $292.32 for the full order and I was able to continue giving feedback on each and every picture until it was exactly how I envisioned it.

Date of experience: December 16, 2015
Nigeria
1 review
1 helpful vote
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I came across Retouche through google search. Among many others that provide similar services, Retouche had the most user friendly online platform for uploading the photos and requesting a quote for customized photo enhancements.
Each uploaded photo had a dedicated note area where we could explain what modifications/improvements to be made.
Paul surprised us with his outstanding skills in understanding our requirements and implementing them
Results exceeded our expectations and the final outcome was perfect.
We used the photoshopped for our organisation yearly calendar.
I highly recommend to use Retouche services and I will personally do again in the future.

Date of experience: December 3, 2016
Australia
1 review
1 helpful vote
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Excellent service
November 22, 2016

We have been dealing with Retouche for a few months now and have found them easy and efficient to work with.
Correspondence is quick and the images we get back are exactly what we want.
Would recommend Retouche to any business.

Date of experience: November 22, 2016
New York
1 review
1 helpful vote
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Wedding Photos
November 8, 2017

Paul did an amazing job with my wedding photos. He revised my photos numerous times until I was completely satisfied. The photos are beautiful and exactly how I wanted them. Thank you, Paul! I will definitely be back with more photos.

Date of experience: November 8, 2017

Overview

Retouche has a rating of 4 stars from 77 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Retouche most frequently mention great job and final product. Retouche ranks 3rd among Photo Editing Software sites.

service
9
value
9
shipping
5
returns
4
quality
9