I uploaded 39 photos to be retouched and was told if I uploaded additional photos I would receive an additional discount and to enter payment information. I asked how many I need to upload to receive the discount and what the discount would be, and the reply I received was "You need to upload 50 photos and enter payment information." I asked what the discount would be and did not receive a reply. I looked further on the website for what the discount, since they seemed to be treating me like I was stupid and should know, and found that for amateur photos the discount was 50% for 50 photos. I uploaded the photos, hit re-estimate, and when the estimate came back, there was no additional discount. Since it had been several days since I started this process, I added my payment information and asked when the discount would be applied. They immediatly put a hold on my funds, which didn't surprise me, but then didn't answer my question. I emailed them several times, over several days, asking about the discount and was finally told that the discount was 40% not 50%. I had already received 40% discount for 39 photos, why was I told to upload more to receive an additional discount? Bottom line is they kept my money for a week and then canceled the order, and did give me my money back, but at a week before Christmas I have to scramble to find someone else to correct these photos. Stay away. I called the number on their website and never received an answer, just a foreigners voice say something like "we're not here" and the a recorded voice. I left 2 messages and never received a call back. I emailed them "Is this a scam? How come no one is answering my questions?" and they canceled my order without telling me. Glad I wasn't charged, but in a bind now. Don't use them.