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The company has garnered a generally positive reputation for its resume writing services, with many customers praising the quality and professionalism of the final products, as well as the helpfulness of their writers. Notably, clients have reported significant improvements in their job application outcomes after using the service. However, concerns have arisen regarding service delays, inconsistent writer performance, and challenges with customer support, particularly in addressing revisions and refunds. Overall, while many customers express satisfaction and recommend the service, there are notable areas for improvement in responsiveness and personalized attention.
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I submitted a my complete (and I'm now realizing better resume than I would get from ResumeGo) in hopes of making it better. I also included some additional info to help the resume writer understand my current job. My first "draft" that was sent was incredibly disappointing. It was simply a rewording of ONLY my professional summary section with some adjectives added in. This draft did not include any other section beyond my professional summary…the work experience section had nothing filled in…
Based on this "draft", I had no confidence to continue with my writer.
When I reached out to ResumeGo for a refund, they refused to acknowledge or review this draft that was submitted: " To avoid any case-by-case arbitrary decision making we generally just follow our refund policy without making any exceptions. Our writers have different approaches when it comes to creating the rough draft depending on the specific situation of the client they are working with. Sometimes the initial resume is a very preliminary, rough draft that is meant to be worked on much more while in other cases, the initial resume is more refined and closer resembles the final resume the client will be using."
My response was: "I understand your refund policy is in place to avoid arbitrary decision making. However, has anyone actually reviewed the resume I submitted and the "first draft" that was given to me? To reiterate, this draft is my own words rearranged with adjectives added in. Though we are avoiding arbitrary decision making, this whole experience seems to be arbitrary. As a professional resume writing service, you should have guidelines in place for what a first draft should consist of both for your writers and customers. This lack of structure allows a resume writer to write a bare minimum draft of ONLY the professional summary and be paid $180 whether the customer decides to proceed or not. I have now spent $180 on a draft of less than 25% of my actual resume... The lack of definition of a first draft truly takes advantage of customers. The fact that you can support a first draft that does not include 75% of my resume including the actual experience section is concerning and takes advantage of your customers."
Very disappointing experience.
ResumeGo has my thanks. I 've been on the job hunt since end of 2022 and had received 2 interview offers after sending over 200 applications. After consulting with my writer and having my job documents (resume and linkedin) revamped, I ended up getting around 10 offers in 100 applications which ishuge. Still in the interview process so no job yet but the number of inccreased interviews is game changing for me.
If you have any issues their customer service will not respond, and it is nearly impossible to secure a refund.
ResumeGo did amazingly well with writing my resume to prepare for the job opening I wanted to apply for. They met the opening's deadline and tailored things to the job which is exactly what I wanted from them.
Their resume checker was very helpful and one of the best free ones available online. Others require you to pay and limited info
I had a resume already but can't write a good cover letter for the life of me. Tried out ResumeGo after using their resuem checker and they didn't disappoint.
Resume services I've tried in the past have been pretty hit or miss. Was worried this experience might be as poor as my last but fortunately enough, resumego ended up being one of the good ones (thank god). I found that my writer was very helpful and explained a lot of his decision making process during our second call and my new resume in general looks way better than my old one.
They're AWESOME in all caps! I had a family emergency with my kids come up back to back for both times I had scheduled my 1-on-1 with my writer and she was perfectly chill and understanding about the whole situation.
Even more importantly, the resume I got was superrrrr well-written and better than even the pro examples you see online. This was definitely top notch service I was getting and I am grateful for their help.
Got this as a gift for my cousin who was hopping between jobs and she loved it! Highly recommend for others who might be on the same boat
Lowkey these guys are the goats. Read about them from a CNBC article that maed a lot of sense to me and didn't regret my choice. I vibed with my writer and he got my resume set to start applying.
I paid for the full service, thank you letter and cover letter. They said if there were issues or any changes I wanted they would be there to take care of it. Turns out not so much. The Resume was worse then my current. Was so generic it was obvious that the writer hadn't written anything but simply cut and paste items from my current resume into a cover letter and resume he gives everyone. So much he actually forgot to cut an paste part of my information and left the last persons. Realistically Word has a free program built in that can do this. For 600 dollars this should be tailored to me. Save your money.
Their resume checker gave me a lot of insight about my resume and is the most detailed one on the web that I was able to find and use for free.
ResumeGo is definitely a lot better than the other resume services I've tried. I still feel as though some things could have been a bit more nicely written but overall a solid job.
I appreciate my writer doing a fantastic job with my resume and Linked-In profile. 2022 hasn't been my year but hopefully this will turn things around - at least in terms of my career that is... fingers crossed!
I am impressed with how professional things were. After filling out the original questionnaire, I was prompted contacted by my writer to go over my needs. Within 3ish days, I received my resume and had another quick call to go over everything. Nothing to complain about and definitely would highly recommend to others.
I am extremely happy and delighted to work with Charity Huberty from Resume Go. She was exceptionally professional, super fast with her response and did an amazing job for my resume. Thank you Charity.
I don't bother leaving reviews very often but my writer did such a tremendously amazing job with my resume that I HAD to shout him out. It's so rare to use any sort of service (whether it be tax services, going to the doctors, or a financial advisor) for the professional to ACTUALLY LISTEN TO YOUUUUUU and work WITH YOUUUUU to get whatever it is you hired from them done right.
This is by far the #1 positive thing I have to point out. My writer actually talked with me about what I thought would need to be changed about my resume and he offered his thoughts on my take and engaged in a product conversation that ultimately led him to write my resume in the way I wanted it to. This is by far the best experience I've had with any sort of career service
Found them on reddit, and loved the resume they wrote me!
Glad I trusted their community and really love this service... my experience with other companies in the past have been. Well... not the best... so glad that the writer I worked with ended up delivering
I had an extremely pleasant time working with the ResumeGo team to write my LinkedIn profile. I actually also ended up ordering their actual resume package afterwards beacuse things looked so promising.