ResumeGeniusReviews 214,887

You misrepresent your service as free, should be illegal

This was very helpful to finish this painful process quickly.

I was under the impression that this was a free service. It is unfortunate that all information is added prior to determining that there is a trial.

Great assistance with building my resume. Easy as Pie

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:)

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Cannot imagine needing a monthly subscription, though.

Took all the frustration and anxiety out of writing a resume.

While I like the resume options and features, I feel that your approach was not at all staright-forward in terms of distinguishing the free resume templates from those that require payment. After investing much time in going through the steps for what I thought was a free template due to labeling, I found out that it was not free. I went back and viewed the layout of the site many times and do feel it is intentionally deceptive. Obviously, it worked because I am paying for a short trial because of the time and energy I already put in, however, I will definitely not continue past the trial period, nor will I use or recommend this site in the future.

I tried to cancel my membership before the deadline but ended up getting charged anyway. I contacted them and was basically told the only way I could get a refund was if I left a positive review for them online. That's not right! Here is the email I was sent: "My name is Betty and I am the new Manager of Customer Relations at Resume Genius.

First of all I just wanted to express my apologies for any inconvenience you might have experienced using our site.

I was recently put in charge of this division in order to re-structure our policies and make sure we are providing the best service possible. I am aware that our refund guidelines are very strict and I am working hard to change this for the better.

My goal is to have a "no questions asked refund policy" in the future. I have talked to our Accounting Department about making an exception in your case after I read the transcript of the interaction you had with our agent.

Your refund has been processed. Usual timeframes to receive the credit in your account are 20 - 25 days.

I would like to help you expedite that process by putting in a word with our Accounting Team. I am simply asking for feedback.

Leaving a positive review about our interaction today takes only 1 minute and it will help tremendously in re-shaping our refund policy and getting your credit processed a lot faster.

Submitting the review with positive feedback will allow me to expedite your credit and get it processed within a just a few hours. Please feel free to mention my name. I want to show our corporate office that we can turn a negative experience into a positive one which is why it would be extremely helpful.

Once you are done submitting the review please let me know so I can check it and I will be sure to inform our Accounting Department so they can expedite your credit."

I wasn't going to play into this scam so I never wrote a positive review and also never got my refund. STAY AWAY!