The company has established a strong reputation for its user-friendly resume-building platform, which is praised for its intuitive design, effective templates, and time-saving capabilities. Many customers express satisfaction with the polished results and helpful prompts that enhance their resumes. However, concerns regarding the transparency of pricing practices are prevalent, with some users feeling misled by the marketing of free access. Additionally, issues with customization options and the accuracy of information fetched have been noted. Overall, while the service is highly regarded for its quality and ease of use, addressing pricing clarity could further enhance customer trust.
This summary is generated by AI, based on text from customer reviews
This was exactly the kind of help I was looking for, great job!
Thank you for sharing, it’s awesome to know how pleased you are with how everything turned out.
Have a great day.
Resume Genius
You advertise as free and it is not free. That gets me angry.
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius
ResumeGenius helped me quickly and easily build my resume for my dream job!
Thank you for your review! Glad we were able to help.
Have a great day,
Resume Genius
Resume Genius is such an easy tool to build a quick professional resume.
Thank you for the great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
No grammar checking or spelling,
My objective for my roll was not available.
User friendly, need to be able to not put dates in for experience
Thank you for the great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Good website- would be nice to offer service for free for first document
Site said free resume templates and ended up charging me for one resume.
Hello, we are deeply sorry to see your rating towards us. We always want our customers to have the best possible experience with our products or services, and we would love to see if we can find a way to make that happen so please be on the lookout for a private message to obtain your account details.
Thank you!
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The suggest bullet points were helpful to generate resume components applicable to myself
Thank you for your great review. We are happy you enjoyed your experience.
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Resume Genius
It was very quick and efficient. They have pre-made skills and job requirements
Thank you for sharing, it’s awesome to know how pleased you are with how everything turned out.
Have a great day.
Resume Genius
Fast and easy process! I will definitely recommend ResumeGenius to friends and family.
Thank you for your review! Glad we were able to help.
Have a great day,
Resume Genius
Good site. Expected a charge at the end but it seems worth it.
Thank you, we truly appreciate your feedback, happy customers make our days brighter.
Have a great day.
Resume Genius
Said free and then when it was done it ended up costing money.
Thank you for your review. We are happy you enjoyed your experience.
Regards,
Resume Genius
I need a word correction I miss spelled some things on my resume.
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Resume Genius
Because it was not made clear that this was a paid resume creator.
Types backwards so i had to type on word and copy and paste
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius
Really user friendly and made the process of formatting the resume much easier
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Everything you need is in the prompts! Building a resume was a breeze!
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Have a great day,
Resume Genius
Answer: They stole my money! 240 bucks! I also went to the bank to dispute them.
Answer: Juan, shut up. You hire your customer service support as independent contractors from the Philippines. You know darn well that you INSTRUCT them to say this!
Answer: Hello Claudia, I want to apologize for the experience you had while using our site. Please contact me via e-mail so I can offer you a prompt resolution. betty@resumegenius.com I look forward to hearing from you. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Debbie, The information regarding our Subscription Service can be located in our Terms of Use, Plan Comparison, Sales Receipt, Plan Information, and Alerts. The cancellation process is very simple: Log in > My Account >> Plan Information >>> Cancel. ResumeGenius.com provides a full refund to customers who are still within their 14-day trial subscription term. Customers who wish to redeem a refund must contact customer service prior to the end of their trial subscription term either by calling customer support at (866) 215-9048, emailing support@resumegenius.com, or by using live chat via ResumeGenius.com.
Answer: Hello Philo, We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you. Regards, Resume Genius
Answer: I contacted your company via email and was no help at all. Everyone please avoid this company at all costs.
Answer: Hello Rashawn, Thank you for reaching out. If you would like a customized critique, please send your resume for a review under the "Ask the Expert" section. In order to further assist you please call us at 1-866-215-9048 (Monday-Friday, 8 AM-12 AM EST). You can also email us at any time at support@resumegenius.com. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Tammy, You can set printer preferences or change the font size. Please contact me via e-mail if you have further questions. betty@resumegenius.com Regards, Betty Ko Customer Service Manager Resume Genius
Answer: They charged me $39 were I have only enrolled for 14 days trial for $1.+. Since that day I am chasing them for the refund of my hard earn money on below email but didn't got any proper response. support@resumegenius.com I wish at least you get your money back.
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius