ReserveBar has a rating of 2.9 stars from 461 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about ReserveBar most frequently mention customer service, credit card, and tracking number problems. ReserveBar ranks 23rd among Personalized Gifts sites.
I had a delivery issue with my third order from Reserve Bar that was not the fault of the company. I messaged them and got a response very quickly. They refunded my order immediately and were very gracious about the issue. Not only does this company have a nice variety of products, but they can also be relied upon to give great customer service - something that seems to be lacking these days. Their professionalism has made me a loyal customer.
Easy to order after enjoying my first fine bottle of Great Jones as a Christmas gift from my NYC son, who lives five minutes from your distillery.
My original order through Reserve Bar was cancelled due to product being on back order from one of the vendors. The product was available through reserve bar from a different vendor, but for a significantly higher price. After speaking with customer service, they were able to offer me a coupon to offset the costs which I thought was very fair. I'll be supporting reserve bar and ordering again in the future.
See above comments. Customer service representative was very kind, helpful, and solved my dilemma. Definitely earned my business for this order and future orders.
Availability of Still Austin Whiskey shipped to North Carolina. I love their whiskey, but I’m unable to buy it in North Carolina. It was awesome to see a company that allows me to purchase and ship it to NC.
I placed an order 12/24/23 have contacted them 2 times with complaints over lack of communication on my shipment. I received a email yesterday saying I should have on Monday. I will never use them again. Normally I've ordered from quality liquor and I've never had issues with them. Website says order ships in 2 days that is bull!
* ReserveBar attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
The ReserveBar website was easy to follow and made it very clear on how I could gift a friend a bottle of bourbon with a custom engraving. I was initially worried about the delays in production and shipping that the custom engraving would entail, but I was pleasantly surprised at how fast the bottle was shipped to my friend (just in time for his birthday!).
First time ordering Jennifer Lopez's liquor collection. Very good quality, and taste. Will definitely order again for more get togethers.
First website I saw when I typed Jennifer Lopez liquor
As a first time customer I ordered a few bottles to try this service. The shipping time was acceptable and the prices were fair, but I ordered a 1L bottle and they shipped the smaller 750ml bottle. The support person was not helpful at all and just passed the blame to the company doing shipping and told me to return the bottles. It's not worth my time to go through this hassle and effort. This is obviously a scam (advertising one item and shipping another), so I would not recommend using this company and it's shady business practices.
Tip for consumers:
Avoid this company.
Products used:
alcohol
I was thrilled to see that my fiance's favorite gin was available, but was nervous about how long the shipping would take. It came extremely quickly and in great condition! I would recommend ReserveBar to anyone.
It had a gin that other companies didn't have
Reserve Bar is excellent at keeping you updated on your order and following though when there are delays due to products being out of stock. Highly recommend, excellent customer service.
I have odder 4 bottles from ReserveBar but only one was delivered the other ones where not in stock.
Lack of stock
Good prices
I love ordering from ReserveBar, I cannot get some of my order from anywhere else. But UPS delivery has been a nightmare almost every time! An adult signature is required to accept delivery. This last order, someone signed MY name, fortunately it was placed in an Amazon locker at our community Hub.
My customer service representative, Cameron, reached out immediately to help me with my missing shipment issue.
ReserveBar has the selections that I cannot find elsewhere.
I ordered wild Scottish gin from reserve bar since it wasn't readily available in my area. It shipped quickly and arrived safely!
I ordered three items a month ago. I received an email about a week ago that one of my items is out of stock. Still waiting for my remaining items that I order to be shipped. Part of the value prop of Reservebar is getting your order delivered but when it takes over a month to receive, suddenly your neighborhood liquor store is looking like a better way to go.
Overall a great experience and will certainly use them again. The only issue was the delivery person didn't speak English so specific instructions were difficult.
Ease of use, especially with tough to find products
In PA you can't get whatever kind of liquor you want at retail because of the state store system. I saw advertisements for unavailable liquor that I wanted and found ReserveBar. Ordering was quick and easy. You just have to make sure that an adult is home to receive the package. The bottles were well packed and in good condition.
They had what I was looking for.
I waited to place my order that was a gift for friends in another state based on the shipping information it stated on the website. It said 1-2 days. The order did not ship until 5 days later. I tried to contact customer service, there is no phone number. It took them over 24 hours to respond. We ended up having to have the delivery sent to their local UPS pick up location and they had to pay a fee. I will not use this service again in the future.
Took over 24 hours to reach me back. No phone number to actually call and speak with anyone, they were unable to really offer any assistance.
It appeared online to be able to send the gift I wanted for a reasonable price hassle free.
The gin cane very quickly. I have ordered from My Reserve before and always have great service.
Because they carry all of the Sassenach brand of whisky, tequila, and now gin.
The delivery company had much to be desired, I would con5sider making a change.
First their driver couldn't find my address, its in the city. Its 8 blocks from the Capitol of CA.
Its a free standing single family home, Uber and many others find it easily. Their phone hold times are awful, they were terriblel to deal with. I had to go pick it up. I had work out of town, so they said they would only hold for 5-7 days. Not a great experience.
It was great, your firm got back to me on quick question sane day. Thanks
Sure I haven't tried the whisky, but hope it as good as the great history and name
The convenience is everything...not only was it super easy and lowest prices...delivery was so fast...ordered on Tuesday had my order Saturday morning by 9...Amazing...
Easy...variety...price and delivery...perfect from start to delivery.
The correct product arrived at the perfect time to my house, so I simply signed for delivery.
ReserveBar carries the S'mores flavor of Bailey's Irish Creme, which is a rare find.
The drink was strong and made me really drink. I liked it but it's not that smooth
We had a little delay with our order be re-directed, but the great staff made everything right and our order arrived in perfect shape.
Customer surface was excellent, resolved all of our problems quickly and efficiently.
They had the product I was looking for and I have used them before with good results.
Thank you for the excellent service. I ordered item as a birthday present for my son in law who lives in Florida. He received the present on time and loves it.
Thank you so much!
I had ordered items before and have been very pleased with service and items received
We got ours engraved for the best man at our wedding. It was so meaningful because it was what they drank during the wedding weekend and he loved it! Says he will not open the bottle! Lol
Someone on Nextdoor posted that you can engrave your bottles!
Easy to purchase and came quick. Packaged well. Love the options in the site
This site regularly shows what I can only call "false" pricing to get you to their site and then you find the actual price to be significantly more. I've attached some example pics below...DJ 1942 for $140 and then you go to their site and it's $280. Not cool.
Buy and send premium and luxury spirits, including personalized engraved bottles, and special limited editions, for all holidays and special occasions.
ReserveBar. Good Spirits. Delivered.
Hi Erica,
Thank you for reaching out and expressing your concerns! I'm so sorry for our delayed response. Our retail partners are usually able to ship within 1-2 business days however, due to the holidays, they were a little backed up as well as the shipping companies. I apologize for this inconvenience and we hope to have better delivery expectations set for the next holiday season.
If we can help further, please let us know!
Best,
ReserveBar Customer Experience Team