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Reservation Counter Reviews Summary
The company generally enjoys a positive reputation for its user-friendly reservation process and competitive pricing, with many customers appreciating the ease of booking and the informative website. However, several concerns were raised regarding transparency, particularly about fees and cancellation policies, which left some customers feeling misled. Customer service experiences varied, with some interactions being highly praised for friendliness and helpfulness, while others indicated confusion due to communication barriers and insufficient support. Overall, while the company demonstrates strengths in convenience and pricing, it would benefit from enhancing clarity in its policies to improve customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
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It was easy and straightforward. I put in my contact information and cc # and everything went through.
Thank you for taking the time to leave us a review, Ryan. We're pleased to know you found the booking process to be smooth and straightforward. Your feedback is incredibly valuable to us as we strive to provide the best possible service. We look forward to assisting you again in the future!
It was easy. I appreciate your service during my online booking. I hope to enjoy my stay. I also hope the the roo is as expected
Thank you for taking the time to leave us a review, Love. We are happy to know you had a positive experience with our online booking system. Your feedback is greatly appreciated as it helps us continue to improve our services and ensure that we meet the needs of our customers. We look forward to your next booking with us!
Better than Expedia. Expedia's operators totally ignored my statement about being hearing impaired. I could not catch all she was saying. Then I got an email telling me my room was going to be $574 for one night in Saranac Lake.
Thanks for your review. We truly appreciate your business and are grateful that you decided to book with us. Enjoy your stay!
Reserved room via website liked all the options for rooms available making it quick and easy to reserve
Thank you for taking the time to leave us a review, Susan. We're pleased to know you had a positive experience while using our website. It's always our goal to provide an enjoyable and efficient experience for our users. Your feedback is greatly appreciated as it helps us continue to improve and serve you better. We look forward to your next booking with us!
Simple and quick but I was not explicitly and separately notified that there is a ridiculous service fee on top of the hotel cost...my error for not reading all lines...will NEVER use this site again!
Thank you for taking the time to review us and provide feedback, Dale. Your insights are incredibly valuable and greatly appreciated. We charge a service fee so we can provide 24/7 customer support. This includes providing service if you have an issue with your reservation or need assistance. Our staff is available anytime you need us. The service fee is presented on the checkout page of our website with the rate and taxes and fees. We apologize if this was not apparent to you. If you’d like more help with your reservation, you may contact our escalations team at support@reservationcounter.com.
We enjoy staying at the Conrad in Midtown Manhattan. It is a beautiful place with great views.
Thank you for choosing to book with us, Eugene. We hope you have an amazing and relaxing stay at the hotel. Enjoy every moment of your visit!
Thank you Reservation.com for being there when I needed it most!
You're welcome! Thanks for your review, Derrick. We truly appreciate your business and are grateful that you decided to book with us. Enjoy your stay!
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Thank you for leaving a 5-star rating, Sean! We look forward to your next booking with us!
Easy to book hotel room at a reasonable rate! Seems especially convenient and good prices for all hotels!
Thank you for taking the time to leave us a review, Tony! We're happy to know you had a positive experience with us. Your feedback is always important, and we love that you chose to book with us. We look forward to your next booking and hope to continue exceeding your expectations!
Looks like a nice clean hotel with good reviews. Booking on line was quick and simple and got confirmation email right away
Thank you for taking the time to leave us a review, Ann. We are happy to know you had a positive experience with our online booking system. Your feedback is greatly appreciated as it helps us continue to improve our services and ensure that we meet the needs of our customers. We look forward to your next booking with us!
Everything work perfectly. Looking forward to our stay in Dallas for the Christmas.
Thank you for taking the time to leave us a review, Patrick! We're happy to know you had a positive experience with us. Your feedback is always important, and we love that you chose to book with us. We look forward to your next booking and hope to continue exceeding your expectations!
Very easy to book and the response was quick and easy to print the confirmation email
Thank you for taking the time to leave us a review, Don. We're pleased to know you found the booking process to be smooth and straightforward. Your feedback is incredibly valuable to us as we strive to provide the best possible service. We look forward to assisting you again in the future!
Fast--------------------------------------------------
Thank you for choosing to book with us, Luminita. We hope you have an amazing and relaxing stay at the hotel. Enjoy every moment of your visit!
Thank you for leaving a 5-star rating, Misty! We look forward to your next booking with us!
Very fast and straightforward, with immediate confirmation, text, and email.
Thank you for taking the time to leave us a review, Teresa. We're pleased to know you had a positive experience while using our website. It's always our goal to provide an enjoyable and efficient experience for our users. Your feedback is greatly appreciated as it helps us continue to improve and serve you better. We look forward to your next booking with us!
Satisfied with the reservation process and timeliness of email conformation.
Thank you for leaving us a review, Geraldine! That’s wonderful you received your confirmation promptly. Our goal is to make sure our customers have their hotel confirmations in a quick and timely manner. We appreciate your positive feedback and look forward to serving you again in the future!
Easy and smooth as directed for reservation for Jazz festival
Thank you for taking the time to leave us a review, Lenora. We're pleased to know you found the booking process to be smooth and straightforward. Your feedback is incredibly valuable to us as we strive to provide the best possible service. We look forward to assisting you again in the future! Have a great time at the jazz festival!
Thank you for your review, Mary. Our goal is to provide a booking process that is quick and seamless for our customers. We look forward to your next booking with us!
Easy and convenient
Easy and convenient
Easy and convenient
Thank you for taking the time to leave us a review, German! We're happy to know you had a positive experience with us. Your feedback is always important, and we love that you chose to book with us. We look forward to your next booking and hope to continue exceeding your expectations!
From the business
We are Reservation Counter, an online travel agency that provides our travelers with an efficient and seamless way to book hotel rooms. We receive our rates from multiple hotel providers so our travelers can have the best rates possible. Our user-friendly platform offers booking options at over 200,000 hotels worldwide. We work with some of the biggest brands in travel and successfully book thousands of room nights every day. Whether planning a luxurious vacation, a business trip, or a budget-friendly getaway, know that we have the best hotel options available. Our website is designed for travelers and offers convenience and flexibility, allowing them to browse and compare hotels, read reviews from fellow travelers, and make secure reservations. We have a dedicated customer support team that is available 24/7 to make reservations and assist with any inquiries or concerns, ensuring that travelers have a stress-free booking experience. It is our goal to be transparent and honest with bot...
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for taking the time to leave a review, Joseph. We're delighted to know you found our website easy to navigate and user-friendly. Your feedback is incredibly valuable to us, as we are always improving and developing our customer experience. Thanks for recommending us!