RepairClinic

I placed an order for a furnace flame sensor on Saturday evening. Then called the following day, Sunday, about noon and requested order cancellation. I was told that my request was placed in some kind of lineup and I would receive a message, no matter if my request was successful or not. I did not receive such message, just 24 hours later I received a notification that my order was shipped! My order never appeared on my account page, so the tab Manage your order was useless, so was the tab Track your order. Then, when I called and enquired about return, the representative just hung up on me!

Entered our model number for our double freezer. The recommended part was ordered. Received the part which unfortunately was the wrong item (unit requires two different fans since it is a double unit) that they recommended. Our unit calls for two fans, not one. With that being said, one fan was sent. It was bigger then what is in our model, no way to install. Basically told that is the correct part as that is what their system states. Tried telling the CSR it is incorrect, but he would not here of it. Told we had to pay return shipping as this was our fault for ordering an item that they recommended for our double freezer unit. Then they tried selling us another item(s) for the unit that was incorrect as well. Went to Amazon and ordered correct items needed.

I ordered a part for my dishwasher. Said it would arrive in 3-5 business days. 3 weeks and still no part. I contacted them through chat because I could not get through on the phone. They said it would ship out in another 2 or 3 days and it was on back order. I never saw that come up when I ordered the part. Overall experience with this company is fair at best. Hopefully my part will be delivered by the end of the year. Fingers crossed.

When I ordered parts, the site said it was in stock and ship the next day. Well, 2 weeks later, not received. I called their customers' service and they tell me they're back order. They seem to have trouble managing their web inventory, to say the least. Would have had to wait another month or so. Fortunately I was able to cancel my order. In summary, this is not a reliable company.

When ordering off website repair clinic.com shows only 365-Day Return Policy should read… very misleading!
ANY ELECTRICAL PARTS ORDERED WILL NOT HAVE A REFUND
If plugged in
Very sad a company makes money like this! Repair clinic.com shame on you.

I ordered a light bulb for my kenmore refrigerator and they specified on their website that those bulbs are compatible with the ref. So I bought them even thought they're so expensive! $15 for 1 bulb!
Then the day I got them, of course I need to test and see if it works but no.
I called them immediately saying I want to return & have my money back. Their SUPER RUDE customer agent named Lou, told me that they won't refund because I installed.
How the heck would I know if it works if I don't install?!
Additionally, she said it's your fault you ordered the wrong part.
Then I asked what's the process of returning, she said it's in the box, I said not sure if it comes with it - let me see.
And she just said goodnight and hang up!

Not only are they scam but they also have bad customer service! NEVER buy from this company!

I ordered a door gasket for a refrigerator. What they sent was crap. I'm sending it back but they expect me to pay shipping both ways. Stay away from these guys.

Their customer service sucks! Their return policy is abysmal. Whether you're returning a part you receive DAMAGED, or simply returning a part ordered you no longer need, they will not send you a prepaid return shipping label, which in most cases the customer end up paying a lot more in shipping the product back to get a refund.

I called this website - looked online to make sure company was legit- when placing my order, I put in the serial # and there was a model # also on the order. Based on this information, I was told by this company, the oven part was compatible with my oven. However, upon receiving the product, it was indeed not compatible. The oven door would not shut. With shipping costs back and forth, approximately $37.00 was spent - which I'm forced to pay - I tried reaching out to this company, no help there with getting shipping cost refunded for at least shipping wrong item. ( after contacting sears, we were told that indeed our oven was discontinued- so no part available). Do yourself a favor, and do NOT do business with this company- they are not reputable

I had used Repair Clinic in the past. For my AC, I needed a specific blower fan module difficult to get. They list it at a good price, so I ordered, knowing the part has yet to arrive to them. Immediately after, the price of the part changed on their website. As they realized they had made a bad sale, decided to not fullfil the order but continuously delay the shipping. Every date that they were supposed to ship, they will delay it. I called them, and they assured me it was coming. They had no intention to fullfil the order, just to get me tired until, after a month, I cancelled and got it from another site. Unbelievable unethical. They could have contacted me and explain the price issue. I needed the part, and they made me waste a month without heating in the middle of winter. Never again will get my business.

This company purports to support appliance repair personnel but since all they do is order parts from China AFTER a customer orders a part, their delivery is MONTHS and completely unacceptable for a service provider trying to help a customer get a refrigerator or other appliance working.
I waited months, received numerous "revised" delivery dates and finally cancelled the order, causing my customer to spend several hundred dollars on a new appliance...(not another Magic Chef Chinese refrig)..

I don't recommend them at all because of their terrible customer service. They got the most unresponsive and the worst customer service there is! I got damaged items but they made it hard for me to return those items and get refunded. They made the process too difficult so that I'd just give up and let them win but too bad, I got too much time on my hands so I followed up with them day after day until I got my refund. I didn't let them get away with it.

If I could less than 1 star I would! Horrible experience, long time customer but no more. They are more interested in your money than customer service or fulfillment of your order, avoid this company at all cost! I Ordered a part and paid for the expedited shipping, expecting 3 days MAX, shows up 4 weeks later, after I don't need it anymore. I contacted the company to get an update after 4 days, no response, contacted again after 2 weeks, no response, contacted a 3rd time to cancel my order and then it shows up, after I canceled it. But don't worry they still charged me, and also still charged for the the 2 day shipping! They are thieves in my opinion, if you purchase from them, know that you have been warned!

Placed order mid-August 2020. Est'd delivery date given of 3rd wk in Sept. Emailed company early Nov as nothing rec'd. No response. Called company mid-Nov and was advised that Sept was just an est'd date but one item still out of stock and to be arriving in couple weeks. Well, its mid-Jan 2021 and still nothing rec'd nor any updated notice. Now hoping I can recoup from the credit card company.

I ordered 2 shelves for my whirlpool refrigerator/freezer. The first shelf arrived and it was not a freezer shelf but a fridge shelf, when I ordered I took measurements of the shelf and those measurements are shown on their website for this part number, however when the part arrives, it is completely wrong. They first said they would refund the return shipping and now they will not. I have shown indisputable proof that they sent the wrong part and now won't refund my shipping. This business is a SCAM

First let say ONE star is too many! We ordered stove insulation. Order came in a timely fashion. When I opened the box at our summer home, it had defiantly been used. Called customer service only to talk to a person who we could not understand when he did speak after being on hold for 50 minutes. I think he was hoping we'd hang up. We were told we would have to send pictures to service department and then they would decide if we would receive an exchange. I had to use a piece of the stuff due to a entertaining the following weekend and needing the oven. NOT HELPFUL AT ALL. STAT AWAY!

I will never do business with RepairClinic again. I ordered an AC capacitor. After I received it and tested it, I found it was faulty directly out of the box. So I followed their directions to send it back. I was informed that it "showed signs of being installed or tested" and so there would be no refund. If you order from them, you had better hope that the part is functional. If it is not functional and you put a meter on it to test it, you can no longer return it.

My experience is like so many others I've read about. I ordered a part for my dishwasher. They sent the wrong part. I called. They sent a replacement part assuring me that if it was still wrong I would get a full refund. Spoiler... wrong part again. Since getting that second wrong part, I have emailed them pictures, talked to four different representatives, and I had a guy hang up on me. On two of those calls, I was promised a refund was coming... nothing. One of the agents, just flat out told me he would not give me a full refund after we talked for over an hour. Every time I called, I had to wait 15-60 minutes to finally talk to someone and then it was like starting over from ground zero every time. So much time wasted. I filed a formal complaint with the better business bureau. I am just asking for a $27 refund. I don't understand why it is so hard. I think ordering from this company could be a good experience if there are no hiccups, or mistakes. But, if you do have issues, the customer service is one of the worst I have ever worked with.

Repair Clinic is another name for steal your credit info. They never had any plan to send us our packages. Lady lied and said my card had not been charged. These people are playing a dangerous game. Unfortunately they have the right one with me. I ordered a control knob for an AC unit in October of last year. I just received an email today 3/23/2023 stating that my package would be delayed yet again? It stated that my package would be delayed until May 2nd, 2023. But it had already been pushed to April 4th, 2023. These people are meanwhile collecting credit cards number. Now I see that I'm not the only only. Yet, I'm the only one that will go to great lengths, to right someone else wrong. I take this personally because I have had scam activity on my card. They will learn a definitive lesson. Every dog has its day. If you have done business with this company. Just know you've been scammed.

I bought my lawn mower blade adapter from them it broke within one year when i called they said i have passed the replacement time line. Its bull $#*! company who dont stand behind their products.

I ordered and oven igniter for a friend and that wasn't what was need to be replaced, so mailed back to them in Original package and followed all directions for return, I never heard back from them so messaged them and they said I scuffed it up as if I mounted it and I never did. So now I'm out $75. I'll find a local place for parts, very disappointed. Customer service comes first. So now they have my part to resell

I purchased a drain pump for my washer and it arrived too late. I had already found the part locally and installed it. I sent the part back on my dime and they then I get an email claiming the following: "The part you returned shows scars on the terminals which happens after hook up or connection of the wires." I never opened the internal box and didn't even set eyes on the part let alone try and hook it up. And then they pull this fraudulent crap. Stay away! There are reputable companies out there. RepairClinic.com is simply awful.

Gave Repair Clinic rep the part number for a part no longer manufactured by the OEM. Was assured that the part they would send, though a different part number, was a fully compatible replacement. It wasn't, not by a long shot (or at least 1.5"). Since I'd paid for shipping on send-out, I asked them to eat the cost of return shipping. They refused, which means if I returned a $15 part and got reimbursed, it would still cost me $16 for unreimbursed shipping. These folks don't know the meaning of customer satisfaction, nor do they seem to want to.