Liz V.

I ordered a light bulb for my kenmore refrigerator and they specified on their website that those bulbs are compatible with the ref. So I bought them even thought they're so expensive! $15 for 1 bulb!
Then the day I got them, of course I need to test and see if it works but no.
I called them immediately saying I want to return & have my money back. Their SUPER RUDE customer agent named Lou, told me that they won't refund because I installed.
How the heck would I know if it works if I don't install?!
Additionally, she said it's your fault you ordered the wrong part.
Then I asked what's the process of returning, she said it's in the box, I said not sure if it comes with it - let me see.
And she just said goodnight and hang up!

Not only are they scam but they also have bad customer service! NEVER buy from this company!

They asked you to report changes on your income and changes the government contribution making your portion cost higher. Then WHEN YOU REPORT A DECREASE IN INCOME, they do not alter anything! And leave you paying the same amount of premium with the lower income.
What is up with that?