Remitly

I have been a customer for about a year until today! Remitly said the problem they were having today after over 6 hours waiting for my transfer it was their partner issues, they even said their partner in Mexico, after 7 hours of waiting I asked to cancel and within 10 minutes my money was in my account! That tells me it was their issues not their bank partner! I won't be using them anymore and I will tell my referral about this! My friend won't be using them either! I'm really disappointed and I'm going to their competitor

I opened an account with this service to send some money. The account process was smooth. I proceeded to send money with normality. Problem came when they service started asking me about where I worked, what I do. The purpose to send money. This was no problem and answered to my fullest. A day later, these people closed my account and did not reverse the funds. I had to call and they were not able to help me. These people are very unprofessional! Do not recommend.

Recipient did not receive the funds I went personally to the bank with the Recipient and the bank confirmed that he did not receive the money I even uploaded the recipients bank account statement to remitly and they refuse to give me back my money... so the money just disappeared into thin air and no one has it... they are the worse company ever and thieves

I lost $55 yesterday, the information I entered and receipt i received is different. Then I had to send again to my friend. But bank charged me twins and I requested to cancel the transaction within 5 mins.

I initiated a transfer with Remitly on 07/05 to my bjank account but the money wasn't deposited despite Remitly lying to me that the funds had been deposited. I had to call numerous times to follow up and they ask the same stupid questions each time I call and tell me the same lie. They always say that they are waiting for Their partner to advise why the money has not hit my bank account. Such a terrible service and I would not recommend anyone. They have not even offered any solution to make up for the inconveniences caused. What a scam!

First y tried to send 980 USD from Germany to Peru, wich worked fine. Then I send twice a amount of close to 2500 USD. Both timed they charge the money an then rejected the operation, saying that muy acount was not affected. This was a lie because the received de money and paid it back only several day later which caused me big trouble. Chating with the Remitly personal the told me that for internal policy reasons the could no give me an explanation. They only sayed I had committed something illegal, but I dit everything correctly and using afterwards Xoom I had no trouble. This was the worst experience I ever had with sending money.

They asked me why I wanted to transfer money. I told them to buy food. They told me I had to send the receipts for the food purchases first.

Have they ever read "Catch 22"? Send receipts for spending money I have not yet received?

I have read reviews all my life but never have I seen such a terrible set of reviews as for this company. If they can succeed in business then so can anyone.

Someone hacked my remotely account and made fraudulent transaction; I opened a dispute with my bank and informed them who advised me to close current account and do another one. Open the new account, had tier 3 made couple transactions few days later they closed the account. When I called to enquire, they said that they are aware that it is fraudulent but their policy is that if you are hacked and you report it and they find out that it is true, because they will lost money. They suspend you immediately.
Very Bad Customer Service and reason.
I used to love this company but I am shocked at their reason to suspend my account.

Find another companyt

They claim I violated a policy and gave me a list of possible reasons, none of which was possible because I own the sending account and the receiving account. They told me to call them from the app. The calling was not available so I asked the chat person their phone number and he refused. I said I was supposed to answer questions over the phone and he said they didn't have any questions for me. I spent hours online and calling overseas and got nowhere. Meanwhile, my family sent me money through TransferWise that I got the next day.

Dont even think of using this app unless you want to be scammed. They are holding up my money for 10 days now, and no one can solve the problem, i already contacted them via chat and email and they always say the same thing, that the recipient bank has to allow the transaction and they would send an email to the bank. Nothing happens though. Also they don't want to send my money back to me, it seems like they're using my money. I transferred this amount to pay my sister school, and they're scamming me. Cowards!

Tried to send a few bucks to a friend of a friend in India for my friend's wedding gift. Remitly made it impossible to do so even after multiple ID verifications, phone calls, text, etc. I will never use their service for anything. Stay away unless you have an hour to kill with nothing to show for it

Tried to transfer money to the USA from UK. The money was taken out from the bank promptly but was not delivered. I had to speak to 14 different people and was on the phone for at least two hours with reassurances this will happen in the next 6 hours and then in the next two hours and the last person I spoke to, in the next four hours. I am still waiting for this to happen. Please save yourself the heartache and use some other service.

People easly stole your information in this website and then they treat you as your are the thief. BE AWARE of this web site somebody stole my information and they do NOTHING! 3 days trying to connect to them. Then 3 hours trying to be transfer to somebody who can do something for me and still nothing. They haven't help me at all. Imagine have to deal with in this hard times

They hold your money for days and after that they call you to ask for questions and ask for your bank statements, they even ask how your money came from. They are just bizarre and if you refuse to answer the questions they will just take days to refund your money, use other company because they really suck!

Please don't use Remitly if you want a smooth transaction. They claim that the money will be available on a particular day but it's not the case. Also on cancellation, it takes 10 business days for your money to be back to your bank account. They have mentioned on the website that if you cancel a transaction within 24 hours, no money will be deducted from your account. However when I did so because I was getting a far more better rate on Xoom, they deducted my money from the bank 3 days after I had already canceled the transaction (within 24hours). When I contacted the customer care, they were rude and non-cooperative and brushed away my concerns. The amount I was sending was not small but in thousands and it mattered to me that my funds reached on time. Now I'm left with no option but to wait for another 10 business days to transfer my money.

I was trying to send money to India at the same time that I was checking the exchange rates on XE.com. When I entered in the amounts, I saw that something didn't add up correctly. Upon doing a reverse check, it was discovered that Remity was in fact charging close to 80 aud as concealed, which is information that a lay man would not easily obtain. Beware!

They did this to me 2X already. First, on December, i sent money to my friend but his account was closed but Remitly did not give me back my money.
Second, yesterday I sent money to my wife and nothing in her Banco de Oro account. I called today Customer Service and told me they will investigate and wait 7-10 days. The same reason on my first transaction.
Not good to recommend!