Remitly

Fake reviews on trust pilot,
Fake promise of delivery,
Pathetic customer service,
Readymade answers from representatives,

I don't think it can worsen. Promised to transfer money in 15 minutes, it's 3 days, still waiting.

They charged more for immediate transfer and deposit, but that doesn't happen, plus customer service is horrible, please don't use this service, i never had problems with Xoom, made a mistake using Remitly, never again

I did send over 1000$ to my US account from Europe.

The mail said the money should have come in by now but this is not the case.

After reaching out to 3 different customer service employees the chat always went silence after sending the wire number.

No support what so ever but we will keep pushing.

After calling and mailing them and waiting 1,5weeks we got the money back!

I sent my longtime friend of 11 years some money to help him out, from Texas to Morocco. My friend suggested this site. It took less than 30 mins for the transfer to go through. He also received the money with no problems. I enjoyed the waive of the fee for being a first-time customer.
I was under the impression that the fees were less than Western Union, but I looked it up online and Western Union is actually cheaper. But either way, the fee for future transactions didn't look bad.
I may use Remitly again.

Incredibly good experience with Remitly, support between June 7 and 11. I sent 800 euros to my wife in Saint Petersburg for surgery on June 11. A day later, after sending I received an email that the amount was on hold. It finally worked out that the bank requires middle name as I understand many not use this in Russia, anyway the Russian bank declined and ended up with stress money was blocked for some period. But Remitly US support was amazing, they did all to correct it and even confirmed they will change the process a bit for customer to avoid next time issues to validate you must give the middle name as well. Very impressed by how they convert the stress we got with the Russian receivers bank to handle all and used other bank and got our money paid out. Big thanks to the support for this. Absolute amazing.

Don't bother using remitly. I don't know why they are in business. Their fraud system would stop an old grandpa from sending money to his kids. Go somewhere else. Remitly will probably go out of business or bought by another company for pennies

Very similar bad experience to the other recent reviewers. We made our first transfer 3 months ago without problems. We tried to make a second transfer 2 days ago and it's been a nightmare. First two attempts with credit card were cancelled without explanation, third attempt from bank account went through but then they kept asking for ID documents (which we sent them) and to call a number. The number was constantly engaged for 24 hours so we tried to access them via the chat. We got into the phone queue, waited there for an hour and a half and were then told that our payment reason was invalid so they were going to cancel the account. I just made the transfer with TransferWise without problem and it was cheaper and better rates than Remitly. Don't use Remitly, their customer service is really bad.

I have used Remitly a couple of times to transfer money to my family both in Gambia and Senegal. While their mobile app is user-friendly, I find their service process to be too slow and frustrating. On a couple of times I made transfers, Remitly sends me email and notifications to indicate that my transfer has been delivered to the recipient. However, in reality this is usually not the case. I have to keep on calling several times before my transfers are actually delivered to the recipient or deposited to the intended bank account. I find this to be appalling. To make things worse, whenever I call their customer care centre, the agents cannot seem to find a solution for my complaints or enquiries. This is utterly disappointing. Even to get my remittance delivered to the intended recipient, the process has to take a minimum of three days. This is the worse customer service I have ever experienced from an international company. Appalling!

Remit at one time gave discounts for transfers to people suffering from storms in the Phillipines. It did not specify that people receiving assistance had to be a family member. They allowed all transfers which seem to go against their agreement that only family members could be rewarded. Remit support has no answers and do not have knowledge to inform anyone why an account is suspended and pass the buck. My advice to users switch to PayPal which transfers fees are less.

Stay away from this garbage called a company. It's ludicrous they hold on to your money and repeat the same gibberish after my recipient in Nigeria never received the money. I wonder how they're still in business with this recurrent fraudulent act. Never again. Spread the word, don't use them.

Having had it up to the gills with all the "we need more info about you", after having given them everything except the size of my manhood (they'd reject that detail, claiming gross exaggeration!), I finally requested they remove my account. THAT is such a relief to me... no more identity theft.