Remark Green Reviews Summary
The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from severe delays in order fulfillment and inadequate support regarding refunds and returns. Many customers report lengthy wait times for products that often do not match their descriptions, leading to feelings of being misled and scammed. While a few customers eventually received satisfactory products, the overwhelming sentiment is one of frustration and distrust, with numerous complaints about unresponsive customer service and unfulfilled orders. This suggests a critical need for the company to enhance its operational transparency and customer support to rebuild trust and improve its overall reputation.
This summary is generated by AI, based on text from customer reviews
I purchased 5 of there mask on 4/16/20 and yet to receive the masks or any shipping information. At the time of placing mg order there weren't that many reviews and that should have been a clue. I have send several emails requesting a status or refund. And I continue to get the same email response "due to Covid-19, shipping has been delayed but you will get shipping info within 24-48 hours" and you still get nothing. This wa the worst purchase ever. I'm in the process of reporting them to my bank and BBB hopefully I can get my money back. I will definitely be spreading the word to everyone I know... Stay Away!
What everyone else said is true. This is a bogus company masquerading as being based in US. I emailed several times inquiring about my order and received canned, automated response. I filed a fraud report with my credit card company. Just today, 30 days after I ordered, I received a shipping notification as I paid extra for insurance and tracking. It shows being shipped from China. Keep your garbage! I doubt it will arrive as others have stated. Despicable criminals who prey on others during a pandemic will get theirs. Report this dishonest Chinese company to all authorities. They need to be imprisoned.
I ordered $101 worth of masks On April 2,2020 so the whole family would have one and never received. I have sent multiple emails. Now they are claiming they can't find my order. I'm going to see if the bank will refund since they scammed me. Hopefully we won't be out the money. Please don't order from them go to Ebay. I work at a grocery store and customers have told me if you buy from a US seller you should receive them within 10 days.
I made an order on Sunday, April 12,2020 11:05 AM for qty-6 masks and some extra filters. My order is #Remarkgreen-******* and the cost was $258.77.
NEVER got my order. Thank god I had other options to protect myself.
DO NOT SPEND A PENNY WITH THESE SCAMMERS
I am completely FRUSTRATED with this fraudulent company. I first saw this company on Facebook advertising face mask. My daughter is a high school graduating senior and I purchased 2 Senior 2020 mask. I also purchased two personalize mask with my other daughter's name on it and I added the filters to exchange in/out. MOST importantly, I included the additional purchase for the tracking info on April 15. As of May 12,2020 NOTHING. I have emailed them several times (Sarah Smith, Emma Smith, & Sophia Watson) have replied back with some sort of apology, 20% discount on next purchase, and a promise for a tracking number in 48 hours. YET, No product and Out of money back. #$@&^% (that's me cursing)!
I would not recommend ordering from this company. It appears to be a scam. Contacted my bank and they have issued a dispute. Will be contacting the Attorney General.
I ordered 2 masks on April 13th and haven't received yet. I've contacted the company twice and they keep blaming COVID for the delay and offering me discounts off the next order. There is no way I would place another order with them but I did file complaints with PAYPAL. Do not order from them!
I placed an order on April 5,2020 for a single mask. I sent their "customer service" an email on April 11th requesting an update on when I might expect to see the product arrive. On April 21, I received a response from a "Sarah Smith" that said "Regarding your concern, I would like to say that your order is shipped out and on the way to our shipping agent. The tracking number will be updated to you as soon as we receive from them." On April 30, I received an automated email indicating my order had shipped, but no tracking information was available until May 6th. Since the USPS tracking information appeared on the evening of May 6th, 2020 ABSOLUTELY NOTHING HAS HAPPENED! The USPS tracking page indicates that the package "is on its way to a USPS facility". That's where the trail goes cold. It's now May 11th and I still have no product and no updated tracking information. I'll never buy anything from this company again. They are a scam and need to be reported to the Federal Trade Commission.
I placed an order for a 1 mask on April 17,2020 and have not received my orderd mask. I am highly dissatisfied with Remarkgreen company
I ordered a mask from Remarkgreen on 4/15/2020. There website says 2 to 3 day shipping. I have emailed and emailed them with little or no response at all. I will never order from this company again. There is not a phone number to call and speak with anyone regarding your order. They had no problem taking my money asap but after that you can only email their support team. This company is a JOKE!
Dont order of this company they have no phone number and when you email them they dont answer back but they take your money fast they should be shut down and it's not even remarkgreen its lush goods.
After I complained the sent a bag with a paper disposable mask (the ones that come 50 for $20 and it even looks used) inside to try to show that they "sent it " I paid $135 for several masks and filters. The mailman is aware since I notified about that I was waiting for the masks. We took pictures and we are filing a complaint. So unfortunate that they are trying to steal from people in times of need. SHAME ON THEM.
Order 3 carbon masks on 4/6. It is 5/10. The sent me Some USPS tracking info but USPS still has not recvd custody of package. Customer represents to me as being from Las Cruces, NM and Houston, Texas. CC transaction being processed through Hong Kong as Lush Good. No credible response from their e-mail only customer service. Appears to be fraud.
I ordered two filter activated carbon PM on April 6, and still have not received it. Every time I follow up for an update they send a USPS link that has no activity. They'll say your order is on the way but there's no activity on the tracking provided.
Order from their site called TheGeekMask.com over a month ago, never received my merchandise, no phone #, email listed doesn't work and location posted as Houston, TX but no specific physical address! The worst kind of thieves taking advantage of people in a crisis! Reporting them to BBA and State Authorities!
DO NOT PURCHASE FROM THIS COMPANY. Complete Fraud! I ordered a mask with an autism logo thinking it was legit, but never received the mask or refund. Received numerous fake tracking numbers. Do not order total scam
Ordered a mask from them over a month ago took the money out for the item right away, did not give a tracking number or anything, contacted their service dept got a response that said should have tracking number in 1-2 day nothing contacted them again and no response that was 3 week ago DO NOT DO BUSINESS WITH THEM PASS IT AROUND THEY ARE SCAM6
I ordered on 4/6/20 and was told that it would be 15 days for delivery. Several emails later I was sent a tracking number on 4/28/20 that was invalid. I was notified that it shipped on 5/6/20 from a warehouse 7 hours from my house and still nothing. I am giving them until Monday before I contact paypal and the BBB. DO NOT ORDER FROM THEM!. I ordered 2 from Amazon and they will be delivered on Tuesday.
Worse company ever! I ordered on April 3rd and still have not received my mask. I have sent numerous emails to these idiots and still no response concerning my mask. Don't order from them. I am going to submit a internet fraud case against them.
I ordered two masks and just now got them. It took around 3 months to get the masks. I have to say they are beautiful and very nice quality. Just be prepared to wait awhile if you order.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members