• Reliablesite

Reliablesite

Overview

Reliablesite has a rating of 3.73 stars from 128 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Reliablesite most frequently mention dedicated server, and customer support. Reliablesite ranks 26th among Server sites.

This company does not typically respond to reviews

Positive reviews (last 12 months): 76.9%
Positive
10
Neutral
0
Negative
3
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What reviewers want you to know

Positive highlights

  • I expected the customer service to be good as well, and even so it's exceeded my expectations.

Critical highlights

No critical highlights yet

How would you rate Reliablesite?
Top Positive Review

“Very good VPS provider so far”

Asanka S.
1/13/24

Dear Reliablesite, Thank you for providing an amazing service. The dedicated server has so far been a pleasure to use. No crashes, I got more than what I paid for. All the specs are correct and as described from the item description. One constructive feedback would be to speed up the setup timing and to be faster in responding to client emails. Furthermore I believe some clients would like to try your service for a week for free before committing to a larger payment plan. Thanks for your hard work and smooth services!

Top Critical Review

“Not professional.”

Francis y.
12/17/23

Bought a server from them. After I transferred all my data from my previous server, they told me I cannot use it because the found my account suspicious or something. Total BS and unprofessional. If you find my account suspicious then don't provide me the server! Why waste my time?

Reviews (128)

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Reviews that mention popular keywords

customer service (4)
Thumbnail of user rumanzibonheur
1 review
2 helpful votes
October 5th, 2023
Verified purchase

I Been using Reliablesite for almost a year found it on google after going around though different server providers, bought different servers. Reliablesite had fast delivery, even on which doesn't have a rapid deploy, got the server in under nearly 1 day, for rapid deploy its like and 30 min to an hour, and i haven't got any problems with bandwidth too which is a win for me, i don't use any support ticket that much cause i just fix everything myself fully unmanaged but the support do really help and have fast response. So a great choice for best deal on reliable and low price.

Products used:
Dedicated Server

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Value
Quality
Thumbnail of user ahmeds404
1 review
2 helpful votes
October 9th, 2023

We have 14+ server with Reliablesite It's reliable as the name suggests. We didn't have any issues so far. No downtime since 1 year with them. Support replies within minutes. Better than all the competitors in terms of support. The hardware is very good and not worn out.

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Thumbnail of user tvnik.com
1 review
0 helpful votes
December 17th, 2023

Bought a server from them. After I transferred all my data from my previous server, they told me I cannot use it because the found my account suspicious or something. Total BS and unprofessional. If you find my account suspicious then don't provide me the server! Why waste my time?

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Thumbnail of user asanka.sm
1 review
0 helpful votes
January 13th, 2024

Dear Reliablesite,

Thank you for providing an amazing service. The dedicated server has so far been a pleasure to use. No crashes, I got more than what I paid for. All the specs are correct and as described from the item description. One constructive feedback would be to speed up the setup timing and to be faster in responding to client emails. Furthermore I believe some clients would like to try your service for a week for free before committing to a larger payment plan. Thanks for your hard work and smooth services!

Service
Value
Quality
Thumbnail of user alexandert422
1 review
0 helpful votes
December 22nd, 2023

Ordered instant deploy server, payment was processed immediately. Spent the whole day setting up my server. Wake up the next day to find my server canceled and wiped.

Turns out they had requested extra verification for my credit card, which I provided 12hrs later but by then the server was already wiped.

Customer support seemed to think this was normal conduct and blamed me for not providing the info requested.

Don't do business with these amateurs.

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Thumbnail of user ryanr1028
1 review
1 helpful vote
January 31st, 2023
Verified purchase

We've been with ReliableSite for over 4 years and have used roughly a dozen different hosting providers worldwide. RS is, without a double, the least reliable in terms of hardware uptime. They also have terrible customer service and don't care at all about you or your customers.

The straw that finally broke the camel's back for us was today. For a week, they've been pressuring us to change our IP because they wanted to do some internal restructuring. Originally, they tried to give us a 24 hour warning which was already unacceptable because we give our own customers a minimum of 48 hours. After agreeing to wait until our customer was ready, they instead performed the change anyway, resulting in a downtime of 6 hours so far (still ongoing).

In addition, when I asked them to revert the change, they instead went onto the machine without authorization and changed the network adapters to hardcode them to the new IP, erasing all of our adapter settings that were allowing us to tunnel through a GRE endpoint in order to provide DDoS protection for our customer. Now, we've spent hours trying to not only fix the issue they caused with the IP change, but fix the adapters they trampled without our permission.

To top it off, their customer service was terrible. Hour-long response times, rude responses and outright ignoring our requests for help fixing the outage they caused.

Over the years, they've shown they have systemic problems not just in customer service but uptime as well. Out of the dozen or so hosts we've used, they have had the most unexpected downtime by at least double the second worst. They have also taken upwards of 24 hours to fix outages they've caused with poor communication about the process, which has cost us a ton of business and customers.

Absolutely stay away from this company.

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Thumbnail of user enodepro3
1 review
2 helpful votes
October 5th, 2023
Verified purchase

I want to give my feedback of all my time using ReliableSite.
I've been using this site for almost 8 months. I use it for my Minecraft server and It goes really great!

I'm a university student and Im working in my project that needs a dedicated server, I tried with different companies that where cheap but those were not as good as ReliableSite. I love this because is very professional and fast when I need support(for example: when I need a reboot) I really also like that there are many prices from cheap to custom prices.

In my case I use my service for minecraft server because person told me about this site so I knew reliablesite for a advice and since that moment I always recommend this site for dedicated/hosting because is very professional in what they do.

(Sorry, my english is bad)

Thumbnail of user juddd2
2 reviews
13 helpful votes
March 24th, 2022
Verified purchase

We had our dedicated server down for more than 3 days and were forced to move to another service because they could not get back online. Need I say more.

Tip for consumers:
Be warned, there is no refund policy and there servers will go down for days not hours.

Products used:
Dedicated Server

Service
Value
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Thumbnail of user gosgame2411
1 review
2 helpful votes
October 5th, 2023
Verified purchase

After having used many different kinds of hosting services and servers, I managed to stumble on to ReliableSite around 6-7 years ago to host my game (GoS).

Since that time, I have never gone back to any other host, nor have I even thought of doing so. The servers they have work fantastically for my needs, the pricing is perfect (especially if you lock-in yearly BF deals), and the customer support gets back to you in most cases almost immediately.

I've definitely had an issue or two over the years, but they've always stepped up to the plate and have addressed my concerns, even when I was having issues that "unmanaged" servers wouldn't be applicable to have help for fixing issues. They've been stellar in about every regards, I've almost never had even more then a few hours of downtime in 6-7 years of usage (which alone is just incredible), and I plan to continue using them hopefully for many years to come!

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Thumbnail of user frank.pepper
1 review
2 helpful votes
October 5th, 2023

Being with reliablesite for 4 now has been a pleasant experience. Very quick support responses and turnaround times on requests. Also techs are easy to work with and helpful with suggestions on custom jobs. If you are looking into a datacenter fire the first time, I suggest trying reliablesite first.

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Thumbnail of user ericm1156
1 review
1 helpful vote
March 18th, 2021

Servers were good, but don't use them if you use them for gaming. If you're a server owner you can relate to this, servers get ddosed often. My server got ddosed two times, and not even at impressive attacks, but the server host decided to null route us twice, and then cancel us immediately after. This was on a $100/month dedicated as well.If you are using this for gaming, please just use ovh or something else. The only reason I used this was because of the good locations.

Tip for consumers:
they have good servers, but they're not reliable and might terminate you on their own notice.

Products used:
dedicated servers

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Thumbnail of user mike.a.korson
1 review
2 helpful votes
October 7th, 2023
Verified purchase

We were looking for the best dedicated gaming server for the price. We checked with other renters within our community who's servers consistently had the highest number of players with the best performance, and ReliableSite was recommended to us. Having checked many other hosting services, we found that ReliableSite's prices were as low or lower than others we had checked and with unlimited traffic and at least 1 Gbps upload/download for no extra charge. Hardware available exceeded our expections and all transactions and inquiries have been handled same day or next day without exceptions. In the months that we've had the server so far we've had zero outages. We are very pleased!

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Thumbnail of user reliablen1
1 review
0 helpful votes
March 7th, 2022

Downtime for more than 24 hours dont buy a dedicated server here bull$#*!
Support only automatic bots and automatic email problem still not fixed

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Thumbnail of user raidl2
1 review
1 helpful vote
October 11th, 2023

I have heard about this site online decided to give it a try. This was my very first time using a hosting website so I was nervous what to choose I'm very happy I went to reliable site it had fast support and everything was very easy to understand I am very impressed and will stick with this for a long time to come.

Products used:
Server Hosting

Service
Value
Quality
Thumbnail of user arim23
1 review
1 helpful vote
April 23rd, 2020

I recently bought a server from them it was setup I spent hours setting it up with everything I needed and then a few hours later they canceled my account and blocked me from accessing their site with no explanation. This company is a fraud and I would stay away from them at all costs spend the extra money and go with OVH or Cheaper alternative the ReliableSite SpinServers. This company is a fraud.

Thumbnail of user aleksandrh
1 review
1 helpful vote
October 10th, 2023

I've been with ReliableSite now for a few years and have had nothing but a great experience. Had a few issues that popped up, but the support team was on it right away. Thanks guys!

Tip for consumers:
Great support team.

Products used:
Host

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Thumbnail of user ramirezmartinezsamuel222
1 review
0 helpful votes
October 9th, 2023

El precio es bastante bueno y recomendable eso sin dudas, además que todos los dedicados tienen 1 Gbps dedicado y 10 Gbps compartidos.

Ademas que con el precio de revendedor estos mismos te salen casi regalados, cosa por lo que no me quejo de los puntos malos de a continuación.

El soporte es bueno y te responden en menos de 2 horas, saben solucionar todos tus problemas.

Los problemas que tengo y la razón por la que les pongo 4/5 son estas:

1. Las IPs que compres solo funcionan en ese mismo dedicado, no pueden ser utilizadas en otras, y por realizar una transferencia de IP a otro servidor te cobran nuevamente la IP así esta misma ya esté completamente su mensualidad.

2. Los servidores los entregan en buen estado, pero sucede que algunos traen un desgaste tremendo en el disco este mismo siendo mayor al 60%

3. Alguno servidores AMD Ryzen por lo menos en el centro de datos de Miami traen temperaturas bastante altas, en mi caso un Ryzen 7 3700X alcanzó temperaturas de 94° estando el procesador con un uso del mismo del 96%.

4. Reinstalación del sistema operativo: Me ha sucedido en más de 3 ocasiones que cuando reinstalo el SO del dedicado este mismo se "bugea" y tengo que terminar contactándome con soporte para para que me lo solucionen.

5. Me han hecho "null route" a una dirección IP de un reporte que recibí y que fue solucionado hace más de 3 semanas.

6. Las BIOS vienen configuradas como el cliente anterior las dejo, no vienen por defecto (como debería ser).

7. Aveces hay "packetloss" de igual forma esto el soporte lo soluciono en menos de 8 horas, mis respetos para ellos.

8. Su panel de control tiene varios errores, algunos de ellos afectan a su funcionamiento, y el mismo panel de control tiene una apariencia como del 2007.

Thumbnail of user albertsp.3000
1 review
1 helpful vote
October 10th, 2023

Good host, Good quality of support, they serve you quickly, they helped me a lot to configure my dedicated server and they have dedicated ones in good places, One of the only hosts that offer hosting in Miami, bc im from south america

Thumbnail of user neelc8
1 review
0 helpful votes
June 27th, 2023

I subscribed to ReliableSite, mainly because of the very cheap unmetered Gigabit bandwidth. I used these server to run high-bandwidth Tor exit relays.

I got a email from ReliableSite's CEO saying "we don't allow Tor exit relays" despite their TOS saying nothing about it and me using MY ARIN IP allocations and not theirs.

Even earlier, when I wanted to announce my IP block, they claimed to announce it without actually announcing it, which resulted in four days of downtime, and then didn't give credit.

RS is very affordable and works great if you're just running a blog or forum off a single server, that works fine. They do a good job in the peering front, but RS isn't designed for even a moderately complex IaaS setup like mine, or VPN/Tor setups despite affordable bandwidth. Their sysadmins often make mistakes.

I'm switching eveything to Psychz as despite so-so peering (maybe LAX vs JFK/EWR) hasn't said anything about Tor relays running them also. Psychz is generally more expensive but also does better with IaaS needs.

Tip for consumers:
They work fine if you run a simple blog or forum, or something like that, they're usually cheap and "good enough". If you run Tor or VPN, don't be tempted by the cheap bandwidth. If you have complex IaaS needs, companies like OVH and DataPacket are better suited.

Products used:
Dedicated Servers

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Thumbnail of user aaronh508
2 reviews
4 helpful votes
May 15th, 2022

So amazed by how quickly the Reliablesite team resolved my network problem without any delay. With their steady help, my IT guys were able to modify a suitable server as per our clothing business needs. Kudos to your professionalism!

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Thumbnail of user myrtism
3 reviews
7 helpful votes
February 18th, 2022

I am highly impressed with their team's efforts in building the server on such short notice had me pretty pleased. The downloads were lightning quick, and the live game feeds further added to my excitement for the whole thing.

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Thumbnail of user duaneh132
3 reviews
5 helpful votes
April 13th, 2022

I'm really impressed by the network speeds, I can easily push my full port speed. Will recommend your services to my homies, for sure.

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Thumbnail of user josafs
Josaf S.
1 review
1 helpful vote
April 25th, 2016
Verified purchase

The Reliablesite has a good prices and his support staff always is helpful when is needed. The servers have high level uptime. It is a great partnership during these 4 years

Thumbnail of user billm1550
1 review
0 helpful votes
February 19th, 2022
Verified purchase

Horrible experience. Ordered a server, it was provisioned and then without warning and no explanation, they cancelled the server. I dont do cypto, drugs or anything illegal with the server - in fact they dont even know what I am doing with it since it was only 2 hours between ordering and their random cancelation. No communication, no reason and no response to the ticket as to why it was cancelled. I didnt even have time to do anything on the server, it hasnt been connected to, and not a single file put on it. I simply asked for more IP addresses, which I purchased. Apparently that is enough to have your account cancelled?

Tip for consumers:
dont . find someone else

Products used:
dedicated server bare metal

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Thumbnail of user thomasmm
4 reviews
10 helpful votes
January 25th, 2022

My service with Reliabesite has been amazing. They have almost every variety of servers. This provides the utmost protection of data. Highly Recommended!

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3.7
128 reviews
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