Reliablesite reviews

A service that never goes down cannot be evaluated. So I always discard the "never had a problem with them" because that talks well about hardware, not support.
I've been Reliablesite for several years, and now I am leaving them. Why? Because of the basic and taciturn support.
Each and every time I had a hardware issue, they don't contact you back until they solved the problem. No matter if that takes 15' or several hours. That's not good. One has to keep the client informed of your progress.
A week before I was completing the migration out of Reliablesite of my only dedicated server, they came up with an urgent "datacenter migration" that implied an IP change.
So, while I am writing this review, I am waiting for 2 hours now that support guys update the cPanel license with the new IP. TWO HOURS so far to login to cpanel, update the ip, click submit, and voila! Happy customer.
As you see, poor planning, zero bottleneck avoidance.
I hope this review warns you about this company.
Regards

Update!
the two hour wait ended up in SIX HOURS. They took six hours to update my cpanel license. As of today, I am finishing to move my business away from this company.

Firstly, I was amazed by their pricing structure and their confidence of offering 7 days free trial. I straight away opted for paid subscription and I was not wrong about my selection. They are way better than any other service I previously used. Their support team is very friendly and fast. They will reply to my ticket within 5 to 10 minutes and always perform their tasks well. I highly recommend them.

I've used probably a half dozen different hosting providers over the last ten years, and Reliablesite.net is the ONLY one who has managed to keep my business.

Server pricing is competitive, support is rapid (I've never had to wait more than a few hours, even for big jobs like swapping in new hardware - and even on weekends.)

If your looking at hosting providers give them a whirl - you wont be disappointed.

I have been dealing with servers, hosting, control panels since the beginning of the era where things were just starting to pick up, like 1996. Since, our company has been a provider and reseller in this area with so many different providers. We built trust, put in hours and years of experience into previous providers, none match what we have found with Reliablesite.net. They are always friendly, they respond in professional manner and time, they offer great deals and pricing. I honestly can't think of anything bad with them. It's only been 6 months, there were some downs but nothing huge and nothing they didn't fix. I guess the only thing I would suggest would be to increate their deployment (1) and send a short message or setup some kind of notification via SMS or something to inform their clients of any down times happening or planned (2). As a business, it doesn't hurt to let your customer know that there might be an interruption rather then them finding out. However, I'm not going to stress over that and neither should ReliableSite.net crew, they are doing a great job and we are proud to be partners with them to be able to provide our customer with solutions.

ReliableSite has been an amazing experience so far. My server was setup in less than the advertised time (24-48 hours), and has been flawless ever since. My users never have any latency issues, and my server has been online 24/7 with no outages since its setup. The customer support is amazing, and I even received a reply at 4am on one ticket I had with a control panel question.

I would definitely recommend ReliableSite to others.

I would give you all 5 stars but I have had a few issues with the customer support portal. I know how hard it is to get that stuff right I am fighting it myself and I only have 3k subscribers. THe problems I am seeing/having is because of the 3 separate systems used. I hate WHMCS as much as the next guy so I see why you don't use it for everything but smartertrack can be very confusing. For instance sometimes I pull up my DMCA notices when I want to reply to something and it only shows as 1 ticket requiring a reply so I reply to it then days or weeks later I get a notice asking if I have taken care of another DMCA notice that didnt show up on my dashboard. I find myself having to have your ticket system email me a list of all my tickets in order to find tickets that somehow were missed.

Also your miami IPs geolocate to NJ. Some people may find that to be a problem.