Red Dress

I liked their dresses but won't be shopping here anymore. Sorry, this is the year we gotta bring our values along when we go shopping y'all. 👏

You only get store credit even if you return the item within 30 days unworn and with tags. This is buried in small print somewhere and not at all clear when you purchase. They take your money essentially. The quality of the dress I ordered is average at best, no lining, arrived wrinkled.

I bought two dresses and made sure I looked at the return policy before purchasing. They SAID I had 14 days and would loose $8 for shipping. I was willing to do that. However, in the SMALL print below a discount code it said all sales are final. What? If you take the discount you will not be allowed to return the item or apply a store credit. I can't believe this online company is willing to lose return customers with such poor service. Make sure you read all the fine print (which they claim is VERY CLEAR).
Had to eat my $$$. Unfortunately, I had other items I would have ordered if they allowed the return.

Ordered a Christmas present on Cyber Monday with a 30% off. I tried to exchange it for a larger size and was told it was "outside the 30 day window" and also since I used a coupon it was a "final sale". How is that? Are you suppose to wait til December 10 or later to order to stay within a 30 day return window? And hope you receive it before Christmas PLUS " Don't use any kind of coupon!... It will be a final sale. This is the ONLY retailer online or in stores that does not do an extended return policy during the Christmas season. It is the ONLY one too that makes items a "final sale" if you use a coupon. I will never support the Red Dress Boutique again! There are plenty of other businesses that are better at customer service.

If I could give it no stars, I would. They have sales, sell dresses that are not even close to the sizes and quality that they advertise and then refuse to refund you. In their email they said to donate or re gift.
Just a terrible company that you want to stay away from.

After placing my order I realized it changed my address to my billing address which I don't live at any more emailed them as soon as it happened, no rely so I emailed them again so they could fix it before shipping it, then they tell me there is nothing they can do it already been shipping not gonna refund me not gonna reship it Jennifer on the phone said I should drive 10 hours there and 10 hours back and ask the strangers that live there now for it. That's 100 dollars gone! I emailed them twice within the same day so they could fix it! This is the worst company ever! Any other company would cancel the order and reship it or give them a refund!

This company is a scam. I made a mistake ordering from here. I retuned something before the "return by" date given on the website and weeks later I got a email saying my return was too late. When I sent proof of the return date they still refused to refund me, give me store credit or even send the clothes back. (after they charged me to ship it to me and then again I had to pay to send the return back to them). They literally just stole money from me and have a terrible customer service team who can't offer any answers or alternatives regarding the matter. Very disappointed. Will never shop here again.

Red Dress shipped me a dress with a zipper that was sewn shut. I have gone around & around with them to receive permission to send it back. I sent photos and then a video of the defective zipper and they never responded. I would call and they said that they were "way behind on emails." I was fine with waiting a few weeks- but it got ridiculous. They finally sent me a return address label after I called for the third time. They refused to refund shipping- even though THEY shipped me a defective product.

I love the red dress! Great company to buy clothes from. They have beautiful clothes with great designer brands who I follow and admire. They have wonderful customer service and very quick to respond. Hattie does a wonderful job for the company and I admire her for the hard work she does. Always great!

Quality has gone down majorly all while prices have skyrocketed and I've been buying from them for years. Additionally, they changed their return policy and told customers by banner on their website for 2 weeks. Unfortunately I happened to not purchase from them in that small week time so I was unaware haha. Sad because I know they started as a small family business and I love supporting smaller companies over huge corporations but they will not get another cent from me. I'm now stuck with a $400 bill I can't pay because I missed the 2 week announcement of the return policy. Truly not worth your money. Sorry red dress!

This company lost my item/it never arrived so I has to call the customer service. Was told I had to wait a month for them to complete their investigation before they could send replacements.
I expressed fear they would be sold out so this incompetent moron Kelsi said "no worries babe we already put the items in your size on hold for you and contact you by August 19th. 3 weeks later, August 19th came and went, no reply for 3 days later they just forgot, had to hound them down to be told the items which supposedly were in hold for me were now sold out completely. WtF how are they sold out if you put them on hold? Apparently in Kelsi's deranged head that makes sense. And now being offered store credit for a place I never will buy from again!

Save your money from these liars and scam artists, this is not a real company.
Go buy shein or fashion nova instead this place is not worth the money or headaches.

This clothing store is horrible! And from what I can see from other reviewers I'm not the only one that feels this way. Customer service is the worse I have ever had to deal with. I used a code for Black Friday and they would not return or exchange for a smaller size I was not even asking for my money back. The items WASN'T on sale, I happen to use a code for Black Friday and they would not allow an even exchange or even store credit. I have never heard of such a thing. Red Dress doesn't care about its customers it's alll about them! And be ready for a RIP OFF if sizing is off or you are not completely satisfied with an item. I will never shop with them again

I really wanted to love this company, yet my first order they sent a dress vs a shirt and by the time I shipped it back the event was over I had ordered it for. So I tried again; second order was missing an item. Now 2 months later I am getting shorts hopefully shipped that I can no longer wear due to cold weather. Cute clothing and reasonable prices; yet I assumed they would accept some responsibility for X 2 different orders being completely messed up and offer a discount, coupon, etc? Still awaiting correct items?

This place should be getting a no star. Do NOT order from here. They make you pay for your returns. They do not give you your full reimbursement so you are double charged for shipping. The clothing is cheap and feels worse than Forever 21 clothes. Good will has better stuff than them. I bought a dress for $50 and paid $7.75 to the post office ship it back since they do not cover that. They only reimbursed me $43 because they do not include the shipping (I paid $5.95 to the website) that you had paid for.

This company is only interested in using your money. They send out defective goods and then make returns difficult. Do not waste your time and money ordering ruined garments at full price.

As others have mentioned, the client service is not up to standard to today's time. Do not try to make an effort to help clients. I definitely recommend shopping somewhere else.