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RedBoxSoftware
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RedBoxSoftware

redboxsoftware.com
GB
1 review
3 helpful votes
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I was ripped off
September 15, 2016

I wish I had read all the reviews I was ripped off they gave lame excuses promised refunds I got nothing.
Watchdog are helping me the company refuse to speak to them I'm going to be on telly it will be worth the money I lost to see them shown up for a bunch of con artists.

Date of experience: September 15, 2016
Maine
1 review
2 helpful votes
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Made a purchase from this company and had a problem that I need to discuss with them. They do not answer their telephone. They do not return telephone calls. And nobody responds to their alleged live chats. Avoid them. There is zero customer contact available for this site.

Date of experience: February 2, 2016
William S. RedBoxSoftware Rep
over a year old

On the contrary, we respond to various channels - call, email, chat, and even social media.

Oklahoma
1 review
1 helpful vote
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Poor service
December 31, 2015

24 hours later, i am still waiting for my download link and product key to be emailed to me. I have not been able to contact the company since placing my order. They do not respond to emails, the phone number is an automated line that lead nowhere and is now saying they are closed for the new year festivities, and that online orders will still be processed immediately. It also says their live chat service will remain open, but a quick check of their website indicates no such service exists. I can not even cancel my order on their website. Do NOT waste your time with downloadable software from this company if you need it in a timely fashion. I'm going to lose a client because they failed to mention holiday hours when i placed my order and aren't living up to their garauntees on their website.

Date of experience: December 31, 2015
William S. RedBoxSoftware Rep
over a year old

May we have your order # so we can look it up on our records? By the way, the chat support is available as indicated by the green chat icon on the right panel.

Missouri
1 review
2 helpful votes
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Purchased msoffice 2016 yesterday, still have not received activation code, have called their number twice, after a long wait you leave a voicemail that is never returned. On top of that got an email saying even though I paid for 2016, when download begins it will download 2013 and I should take it up with Microsoft! So frustrated, what a scam!

Got a reply from their representative now, he found my order, great! Can I have the activation code now please!

Date of experience: February 3, 2016
William S. RedBoxSoftware Rep
over a year old

I found your order (#500004481). We apologise for the inconvenience. That had been a known Microsoft issue which have also affected other sites.

GB
12 reviews
5 helpful votes
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Worth the wait!
April 10, 2017

I needed a new key for my MS Office 365 and found it a lot cheaper here compared to other vendors. I bought the key and it took almost an hour for the email to get through. I typed in my PK and my subscription was automatically updated for another year! Awesome!

Date of experience: April 10, 2017
Illinois
1 review
2 helpful votes
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I bought some software from them back in January. Minutes after purchase, I corresponded with them and was told it could be hours or days because the item was "out of stock." Would have been nice to see that on the website because I needed it immediately and would not have purchased it had I known that. I told them to cancel my order and refund immediately. They told me I would receive confirmation "soon." Its March. Still nothing. No reponse to Email or Phone. Don't trust them!

Date of experience: March 4, 2016
William S. RedBoxSoftware Rep
over a year old

On the contrary, we refund within 24 hours for products that are out of stock. What's your order number to prove your purchase?

Philippines
1 review
0 helpful votes
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The best website!
February 25, 2016

Well im surprised that the website has the most cheapest microsoft product. I have purchased office 2016 home and business and it work like a charm!
This is not a scam website and i recommend to check the website! :)

Date of experience: February 25, 2016
District of Columbia
2 reviews
3 helpful votes
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Redbox software scam
February 10, 2016

The minute you order your card gets charged, and an email is sent confirming the order. The next day another email informs that there is a technical problem sending the license. Request for refund triggers an email saying that another department will send a refund form. Then, nothing.

Date of experience: February 10, 2016
William S. RedBoxSoftware Rep
over a year old

Can you at least mention your order number so we can look it up?

New Jersey
1 review
1 helpful vote
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I agree. They are Terrible. I never got the product I ordered. When I questioned them they said they were out of stock and expecting more soon. I said please cancel my order. It been weeks and they still haven't cancelled my order or refunded my money.

Date of experience: February 3, 2016
William S. RedBoxSoftware Rep
over a year old

What's your order number so I can at least counter check your purchase?

Australia
3 reviews
1 helpful vote
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I was hesitant to use purchase software inline before because I was afraid that i might be scammed. But since I really need to buy Office for my project in school, I searched on the internet and came across this website. Although it took couple of hours before I got my code through email (since they said that they ran out of it), my Office is now working and their tech support helped me install it.

Date of experience: February 26, 2016
Hong Kong
3 reviews
1 helpful vote
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Fast delivery
March 5, 2017

I was searching for an old version of Office and I was surprised that it was here. Thought I should give it a try. Received the order a couple of minutes later. Download was okay and the installation was pretty straightforward. Now its fully activated.

Date of experience: March 5, 2017
Germany
1 review
0 helpful votes
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Amazing!
March 29, 2016

I was pretty surprise when i got my License key when i checked my inbox.

I redeem the license online via Microsoft and download directly from Microsoft as well! If you don't believe me... here's a screenshot of my Microsoft activation

Their instructions are fairly easy to follow.
1. go to setup.office.com/downloadoffice/
2. Type your license key
3. Sign in with your email
4. Download your software

Then i just waited for like 30mins (my internet is not the fastest and with my sister watching youtube all the time...)

By night time i'm well over doing my paper.

Awesome deal! Thanks redboxsoftware!

Date of experience: March 29, 2016
Philippines
1 review
0 helpful votes
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I was looking for a cheap Microsoft Office because my computer crashed. Purchased Microsoft Office 2013. Got the codes and downloaded the file in less than an hour. Installed the software and registered the software and it registered. Many Thanks RedBoxsoftware!

Date of experience: February 22, 2016
Arizona
2 reviews
0 helpful votes
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I'm trying to upgrade to Office 2016 for my Mac. I bought Office home and student 2016 and was given a free upgrade to Home and Business, and it installed without hassle. This website has exceeded my expectation. I will be recommending this site to my friends and relatives.

Date of experience: May 22, 2016
Iowa
11 reviews
0 helpful votes
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Code
August 31, 2017

I forgot to apply the promo code to my order. So I immediately sent an email to correct and adjust the price. I finally receive an email that price had been adjusted.

Date of experience: August 31, 2017
California
10 reviews
0 helpful votes
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Extremely pleased!
May 29, 2017

Software license key was sent within a few minutes of ordering. Complete instructions on downloading and activating were also included. Extremely pleased!

Date of experience: May 27, 2017
Virginia
1 review
1 helpful vote
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Do Not Purchase
September 2, 2016

I purchased 3 Microsoft keys and had nothing but problems. I could not activate the products because all of them had previously been used. Getting a replacement key from them is a pain, you have to keep calling and contacting them; it sometimes takes weeks. If your key works do not reinstal windows because the key wont work again and they claim reinstalling windows voids the software warranty, and do not offer any kind of help! DO NOT PURCHASE. The few dollars you save is not worth the headache and time lost dealing with them.

Date of experience: September 2, 2016
Texas
1 review
2 helpful votes
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On 1/29/16 I ordered Microsoft Outlook 2016. I never receieved any license key so I called the company to ask for an order cancellation and refund. They refused. The lady I spoke with said that they had already emailed me the license key which was a lie. When I pressed for a refund she hung up on me.

Further, I think that the good reviews on this site are bogus. There is no possible way that a company who refuses an order cancellation on the same day the order was placed, lies to you when saying they emailed a license key when they didn't and then hangs up on you when you continue to ask for a refund could have ever been considered legit. Also, they arent even licensed to sell Microsoft products.

Date of experience: March 8, 2016
William S. RedBoxSoftware Rep
over a year old

Hello! What's the order number. I'm sure I can easily pull up your order history including emails and all types of interactions through our system and post it here.

Pennsylvania
2 reviews
5 helpful votes
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I purchased Microsoft Office on June 24,2016. After more than 24 hours later and I hadn't received the download, I cancelled the order. They still charged my account and I've yet to get a refund. I've sent numerous emails, tried calling the number but am on hold each time I call for over an hour without an answer, tried online chat... they assured me that I would receive an email of my chat transcript and a callback. I've received neither. Looks like I will be out the money but you can bet I'll be reporting them to the BBB!

Date of experience: July 5, 2016
California
1 review
0 helpful votes
Follow Steven E.
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Just posting my late review of Redboxsoftware...

About a month ago, i placed an order for Office 2016 home and business. True enough i got an email with the product key and link.

To my surprise... its a Legit Micrsoft link.
Got my License key registered with my email and downloaded the installer.

Had the worst day installing Office 2016, i was getting errors upon errors. I contacted Redboxsoftware through their LiveChat and ask for help.

They did all the works for me... remove the freaking expired Office 365 (which is causing the error), installed and activated my Office 2016.

Their rep. Sebastian even helped me Optimized my PC.

Believe it or not this is the most fun i had purchasing software online.
To those skeptics... here's my Order no. 50***6545

Keep up the good work Sebastian!

Date of experience: April 11, 2016

Overview

RedBoxSoftware has a rating of 4.1 stars from 172 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with RedBoxSoftware most frequently mention customer service, microsoft office and good work. RedBoxSoftware ranks 2054th among Software sites.

service
25
value
21
shipping
20
returns
23
quality
21