Purchased software and was told it would be available immediately- it was not, so I cancelled the order and when the e-mail came with the software key, informed the thirdparty sender that the order was cancelled and we would not be using the key.
No refund to my credit card. Called customer service and was told a refund would be processed- is hasn't been. E-mailed company with no response to my e-mail. Would not recommend this company to anyone if you expect good customer service
I purchased Windows 7 Ultimate (full version). I got the link and product key quickly but after wasting many hours downloading the ISO, the product key they provided was blocked by Microsoft. When I emailed Redbox Software, they responded with another product key which was also blocked by Microsoft. Do NOT do any business with these scam artists.
I ordered Microsoft Office 2010 Home and Student and was given a product key. I've been trying to activate it for almost 3hours and decided to email them back and asked why it isn't working. It was fantastic because they only asked me for the installation ID and they activated it for me in just 15minutes! That was fast!
Bought Microsoft Office. Wasn't immediate and thought I might have been scammed and I couldn't get into my email to retrieve the key # when I finally got the email. They immediately called and emailed a new email that I could open. Thank you Redbox!
It's all worth the money spent. My daughters were happy when they received the MS Office for Mac as Christmas presents. This will be very helpful in their college.
My product key did not work at first but they replaced it and even upgraded my software to Office 2016 Professional Plus. I saved almost $120. Great service!
People from chat are awesome. They answer your queries and makes things clear if you are unsure about the product to choose.
Amazing and affordable deals! Definitely a reliable and legit vendor. I have no problems whatsoever with my purchased Windows 10!
Waiting for a response to order # ******* placed on 31/01/2016 Still no activation # etc regarding download of digital software
Is this company a hoax fraud?
Hello! I can't seem to find your order number. See screenshot > http://i.imgur.com/WzHQqFO.png
This store provides great customer service even on chat or call. Product was sent right away without any hassle. I would recommend this product to my friends.
We are very pleased by the service of the company. We've been dealing with this site for over a year now and all of our office software were cheap good discount. I trust the website for my business.
I purchased last night, was sent the product key, I uploaded and was going to do a back up, I noticed another email address where mine should have been, I contacted Norton, they shadowed me and said it was a very old version of Norton 360 and more importantly it was registered to someone else, I have been waiting for over an hour on the phone and also their chat screen to no avail, I want to be refunded and no response yet, my order# *******...
Thank you for providing your order number. I'd like to forward your refund request but there are procedures we follow. Please send an email to sales@redboxsoftware.com with a screenshot showing the error you are getting when installing. We apologise for the inconvenience.
Quick and seamless transactions! Access was so easy to install and activated real fast. Great business!
I ordered the Home & Business Office 2010, I received the download and product key with in the 24 hours they said. But the product key does not work, the direction they send you state that you should activate your software over the phone to "avoid any issues with microsoft" I did the online chat and sent emails and all I got in response (if I got a response) is the same unusable product key! I would NEVER buy from this company and will NEVER do so again.
What's your order number so we can at least counter check your order?
On Feb 17,2016 we ordered Office for Mac 2011, and the payment of $90.00 cleared our bank the very next day. We HAVE YET TO RECEIVE an ACTIVATION CODE or DOWNLOAD INSTRUCTIONS. We phoned, were put on hold and got tired of waiting for Redbox to pick back up. We sent an email and received NOTHING. When we click "FREE CUSTOMER SERVICE Our customer service reps are available 24/7 to assist you" on Redbox's webpage, we get returned to the homepage. The only email address we can find on the page is *******@redboxsoftware.com - that's right: SALES!
Our Order # is ******* - Seeds of Hope, Inc. Please help!
Hello! Can you please try contacting our support again? Email sales@redboxsoftware.com, call +1 877-285-1036, or use the chat function. Your order number was tagged for verification and wasn't automatically deployed because the SIGNIFYD score is low. We use Signifyd to prevent fraud and other potential issues. See https://www.signifyd.com/how-it-works/. I'm sure there is an explanation why your score is low, hence, you need to contact us. We actually tried to call you on 2 separate occasions - Feb 28,2016 7:02:27 AM and Mar 2,2016 1:23:38 PM but did not get a hold of anyone.
Support was awesome. I recently purchased Office 2016. I downloaded and installed it smoothly. Process is easy and quick. Nice!
I purchased this product and didn't receive my download. I called their customer service and spoke to a representative, was put on hold for more than 20mins. Called back and no one would answer the phone. THIS IS A FRAUDULENT SCAM. I AM CANCELLING MY CREDIT CARD AS WE SPEAK! PLEASE DO NOT ORDER THIS PRODUCT THIS IS A SCAM! VERY FRAUDULENT!
Please provide us with the order number so I can followup your request.
Ordered Microsoft office 2016 - waited 24+ hours and it hadn't come. Tried and call kept getting dropped by their answering system but finally got through to voice mail. Left message but no response for several hours so I sent complaint and started claim with Norton guarantee service but first called the Norton number and got someone is south Africa. Thought the Norton service was also a scam until I confirmed on the symatec web site that it was a legit service. So completed claim with Norton and got call from Redbox about an hour later saying they were e mailing me the product key. Tried to use the product key the next day and Microsoft has it was an invalid key. Emailed redbox and got another key to try back in just a couple of minutes. Tried the new key and while the Microsoft service accepted the key, I could not successfully download the office 2016 program. Contacted customer service at Microsoft (on-line chat) and got someone who was probably in India. Person spent about an hour getting rid of office 365 and downloading office 2016 using the product key I had received from redboxsoftware. Everything is now up and running. I give Microsoft support 5 stars and Redbox software 3 stars
Products are easy to install and the support made sure to verify all the information first before they deployed the product. Security and fast delivery are the sites best attributes.
Overview
RedBoxSoftware has a rating of 4.1 stars from 172 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with RedBoxSoftware most frequently mention customer service, microsoft office and good work. RedBoxSoftware ranks 2054th among Software sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
I apologize if I missed this comment. What is your order number so we can track the status of your purchase?