Recourse has a consumer rating of 1.67 stars from 12 reviews indicating that most consumers are generally dissatisfied with their purchases. Recourse also ranks 117th among Legal Services sites. The most common issues with Recourse are around customer service, which is not as good as expected by some customers.
I usually only review services if I have a negative experience but after using Recourse, I just had to leave a review here. I found Recourse on Google and before I paid I came across the reviews on Sitejabber. I panicked and instead of paying I sent Recourse a message through their contacts section. The customer service representative promptly responded and I decided to take a chance. Best decision ever! My case manager took care of all the paperwork, summons service and even helped me organize all my evidence. The court hearing went smoothly and Recourse even helped me with the collections process. It is a $99 monthly cost for the duration of the lawsuit which came out to about $300 for me (much cheaper than any lawyer I found). However I got the service I wanted in return and I was able to recoup the legal costs on top of my claim amount from the defendant. Thank you Ashley and Steve for helping me with my case!See positive reviews
It would've been easier going to the court myself and filing the small claim rather than wait for someone to respond to my email, I decided to cancel the order when I found out how unprofessional they are. They said they will refund the one time $99 fee but they never did. I filed a dispute with my bank but apparently they had me on monthly reoccurring charges. So I've been disputing the charge everymonth. This company should not be in business, wasting people time and money.See critical reviews
Tip for consumers: If you use Recourse, I recommend getting Gus Martinez as your case manager.
I have not even been able to get in touch with Gustavo Martinez! They took $300 from me and have not done a thing. Did not inform me of anything I should have been informed of, Never answer the phone... always goes straight to voicemail and never even rings! I am above and beyond annoyed with this so-called company! Wendy- I agree on fighting and starting a class action suit against them.