Overview
Records Finder has a rating of 3.8 stars from 7,875 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Records Finder most frequently mention customer service, easy access and accurate information. Records Finder ranks 3rd among Government Records sites.
So far its been easy but I have no idea what I am getting or what this report will look like so the question is premature at best. Also I don't appreciate that this is an automatic renewal of a monthly membership. You should be able to choose one time access or membership.
I do not appreciate the recurring subscription fee. I'd rather a little pay more for a single record than have to turn around and cancel the membership. Feels like you're hoping users will forget to cancel.
I haven't seen the results yet so it's hard to say. This is the 4th similar service/site I've tried in the past 20 minutes, the first one didn't find anything and ALL of the information in the next two was incorrect. Fingers Crossed
Wanted more history on this vehicle - didn't get any records like a car fax. No names, dates, etc. Will not use this site again for checking on a used vehicle.
Not received what was described on adv - free vin checker. Should've remembered nothing good comes free.
I'm not interested in a monthly subscription and it wastes my time to make me go into your system and cancel. I tire of companies milking me for everything they can get rather than offering a service and giving me the option if I want to take it further.
I would objectively rate Records Finder 4-stars overall as they have a great range of searchable data points and when data is available they have returned more detailed information than other services I have used. I would have given 5-stars overall, however, it seemed to me that there were more instances where my searches returned "no available data/information not found" thank some other services. That said, the depth of available information returned when search info was matched was better than most.
Hello Gee,
Thank you for the positive review. We are thrilled that you like the quick service and appreciate your feedback. We can use your valuable feedback to deliver an even better experience next time! We would love to hear more about your experience.
Please reach out to our Customer Relations Team at askrecordsfinder@recordsfinder.com with any further comments or suggestions you wish to share.
We look forward to hearing from you. Have a great day ahead!
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.recordsfinder.com
Addresses as old as 15 years were reported as current...
Hi Mia,
Thank you for sharing your feedback. I’m sorry you were dissatisfied with the information you received.
Our reports may not always be 100% up-to-date, accurate, or complete since data is pulled from records maintained by various state, county, municipal, and other agencies. Many others are only partially digitized, and records that cannot be accessed digitally may exist. I hope you understand.
Let us know if you need further assistance. Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
Recordsfinder. Com
+1 833-922-2315
You offer one thing and supply something different. Unlimited access? Sure as long as you don't do more than 5-4 searches. Supply JUST enough information to be somewhat helpful and then the offer to "UPGRADE" ($$$$$) for the full story. AND then, after canceling, you continue to both me. Is there a negative star rating?
Hi Steven,
Thank you for your feedback. I’m sorry you’re dissatisfied with the information you received and for the confusion.
Please know that we source our data from courthouses, white page databases, vital records websites, social networks, and archives. These records may contain errors and omissions due to legal state restrictions we do not control.
Additionally, our team has sent an email regarding your account. Please respond to it and follow the instructions. Once your account is reactivated, we’ll gladly assist you with your searches.
Let us know if you need further assistance or have additional questions. Feel free to give us a call or send an email to askrecordsfinder@ask.recordsfinder.com. We're committed to improving our service and would love the chance to make things right.
Sincerely,
Meliza
Voice Of Customer Specialist
Recordsfinder.com
+1 833-922-2315
I was able to obtain I needed. The process was quick and easy with a quick turnaround time.
Hi Brandy,
Thank you for your review! We're glad you were able to get what you needed quickly and easily. That’s exactly what we aim for.
If there's anything we could’ve done to make your experience even better, we’d love to hear your thoughts. Your feedback helps us improve. Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
Recordsfinder. Com
+1 833-922-2315
Horrible and just terrible experience zero out of ten never again
Hi Destiny,
Thank you for your feedback. I'm sorry you're dissatisfied with our service. If you're open to it, we'd love the chance to understand what went wrong and see if we can do anything to make it right. Please feel free to call or email us at askrecordsfinder@ask. Recordsfinder. Com. We're here to help.
Sincerely,
Meliza
Voice Of Customer Specialist
Recordsfinder. Com
+1 833-922-2315
Be upfront with automatic subscription after first time purchase
Hi Morgan,
Thank you for your feedback! I’m sorry if the outcome of your search did not provide what you are looking for.
Please note that the preliminary search simply determines whether or not the person is in the United States by checking their records. This information is only provided as a resource. Even when the same search parameters are used, the preliminary search results may differ from the results found in the member's area.
We source our data from courthouses, white page databases, vital records websites, social networks, and archives. The information might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. There is no assurance, as found in our FAQs>Data Questions: https://infotracer.com/faq/. We hope you understand.
Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
Recordsfinder. Com
+1 833-922-2315
I signed up to do a search after an accident in late October. I was actually very satisfied with the results, and would have ordinarily left a positive review.
Because I was satisfied, I kept the subscription for two additional months, though I never used it again (I felt recordfinder.com deserved the additional payments for such a sterling job).
I cancelled the subscription online after the second month (and a week before the next renewal), and recordfinder.com acknowledged the cancellation (yes, I have a pix of the acknowledgement)
I was quite unhappy to see I'd been charged again today (Feb 6 2025), post-cancellation and acknowledgement. (I missed - until today - that apparently I'd been billed in January too.)
This time (a few minutes ago) I cancelled auto-payments directly with my credit vendor (explaining to them I'd already cancelled via recordfinder.com) and requested a charge-back.
Honest mistake or not, I cannot recommend a company that can't keep their internal data and accounts sync'ed... an example of continuing charges after an acknowledged cancellation comes across as appearing fraudulent.
Caveat emptor.
Hello Art,
Thank you for sharing your experience with us. I'm sorry for the inconvenience you've encountered.
I understand your concern about the charges after you cancel your subscription, and I completely agree that once a cancellation is confirmed, no further charges should be made. I can assure you that this was unintentional, and we should check why your cancellation wasn’t fully processed on our end.
To resolve this, please feel free to call or email us at askrecordsfinder@ask.recordsfinder.com. We're here to help.
We strive for accuracy and transparency, and your comments will help us prevent this from happening again. Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
Recordsfinder.com
+1 833-922-2315
I stopped using your service but I just realized that I have been billed 4 months from January to April now. ($100 total). Is this a joke? Stealing my money? Your website does not have a feature to cancel a subscription, just only filling the form but no one answer and I did not receive any response. Your service so bad
Hi Phuoc,
Thank you for sharing your experience. I’m sorry to hear about the billing issue you’ve encountered. We take this matter seriously and review the January to April charges.
I understand the trouble with the cancellation process and for not responding sooner. For immediate assistance or further questions, please contact us at askrecordsfinder@ask. Recordsfinder. Com.
I appreciate your patience, and we’ll ensure this is addressed as soon as possible. Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
Recordsfinder. Com
+1 833-922-2315
I was in the middle of trying to help my friend order his birth certificate online and when I finally got to a place that's hopefully
Hi Tabitha,
Thank you for the 5-star rating! I appreciate your efforts in helping your friend. If you have questions or need further assistance, please feel free to reach out. You can give us a call or send an email to askrecordsfinder@ask.recordsfinder.com. We’re here to help. Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
Recordsfinder.com
+1 833-922-2315
Overall solid information on this report although a bit hard to find
Hi Leigh,
Thank you for your feedback! We’re glad you found the information in the report. We understand that navigating through it may have been challenging, and we truly appreciate your input.
If you need help locating specific information or have any other questions, please don't hesitate to let us know. We’re here to help!
Sincerely,
Meliza
Voice Of Customer Specialist
Recordsfinder.com
+1 833-922-2315
The report was no help whatsoever. It only told me the type of vehicle the plate was issued to, which I already knew. I didn't realize it was a free one week trial and I needed to cancel the subscription before I got charged. Total waste of $25.
Hi Jill,
Thank you for sharing your feedback with us. I’m really sorry that the report didn’t provide the value you were expecting and that there was confusion about the trial period.
I tried searching for the additional information you needed but was also unsuccessful. This might be because the information is restricted access under the Driver’s Privacy Protection Act (DPPA). There is no assurance, as found in our FAQs>Data Questions: https://infotracer.com/faq/. We hope you understand.
Also, we offer free reports through a 7-day trial to anyone who signs up, and on our checkout page, we state that customers are purchasing a trial that ends in seven days. It also states that it will automatically enroll into a subscription to be billed monthly for $24.95 if the customer does not cancel during the trial. We provide an Order Summary on the checkout page with a checkbox for the customer to acknowledge they read our Terms of Service and Billing Terms, as well. Our Terms of Service are also available at https://members.infotracer.com/terms.
Please let us know if there's anything else we can help you with. Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
Recordsfinder.com
+1 833-922-2315
Good it help me good app
Use this good………………………………………………….
Hi Estefania,
Thank you for your positive feedback! We're glad you were satisfied with our service. We hope you will recommend us to others. If you need assistance, do not hesitate to reach out. We're always here to help!
Sincerely,
Meliza
Voice Of Customer Specialist
Recordsfinder.com
+1 833-922-2315
Everything I needed (information) was there for me to see. Thanks.
Hi Nasir,
Thank you for the 4-star rating! We’re glad you found the information you needed.
Please feel free to share if you have any suggestions for how we can enhance your experience further. We appreciate your support and look forward to serving you again. Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
Recordsfinder.com
+1 833-922-2315
I called to cancel my subscription, the agent was very pleasant and helpful, got it taken care of in just a few minutes. I'll be back if I ever need your help again.
Hi,
Thank you for your awesome review! We’re glad you had a pleasant experience with our customer service team. Your satisfaction means a lot to us; we’re always here, ready to help.
We’re excited to hear from you soon.
Sincerely,
Meliza
Voice Of Customer Specialist
Recordsfinder.com
+1 833-922-2315
I had used Records Finder free trial, to look up one persons number. And forgot to cancel. After four months when I saw the charges on my debit card, I called to cancel and asked for a small compensation. To my delight, the agent was very understanding, and gave me three months changes back. He was super friendly, understanding, and made the process easy for me...
Hi Kelly,
Thank you for your feedback. We're happy you're pleased with the assistance you received. We hope that you will also recommend us to others. Have a fantastic weekend, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
Recordsfinder.com
+1 833-922-2315
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- Boston, MA, United States
- Edit business info
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Cathy,
Thank you for the review and for bringing this issue to our attention. I appreciate you making us aware of your negative experience. We strive to provide excellent customer service.
Our site can only generate records that are available publicly. We can only gather information as is and as available, and we can't guarantee complete or accurate information because publicly available information varies. We do not provide reports like carfax.
To make up for the inconvenience, I have issued a refund of $12.95 for the Single premium VIN Report Purchase to make up for not getting your report. Please allow 3-5 business days for the funds to be placed back into your account.
If you have any comments, clarifications, or suggestions, please free to reach us at askrecordsfinder@recordsfinder.com at your most convenient time.
Have a wonderful day! Stay safe!
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.recordsfinder.com