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RealSelf

How would you rate RealSelf?
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California
1 review
15 helpful votes
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Updated after realself's distruthful response
June 9, 2022
Updated review

RealSelf has responded to my review with false information. I never created multiple profiles and post multiple reviews for the same doctor. That is a brazen lie that you are publishing online to attempt to destroy a patient's credibility. I contacted you saying that your website perpetuates fraud by not authenticating users as real patients. Your response and retaliation to me inquiring about the safety of consumer information on your website -- when in fact you are clearly perpetuating fraud related to dangerous medical procedures so that you can profit -- is, like, super gross and super pathetic.

You guys are liars and your business model is inherently unethical. It is my hope that the FTC will come after you.

Date of experience: June 9, 2022

Consumers beware
June 2, 2022
Previous review

Shady, shady, shady. This website receives paid promotions and then manipulates and skews the review process. When i confronted them about the lack of authentication mechanisms to prevent dummy accounts from posting reviews, as well as the prevalence of blatantly fraudulent reviews on their site, they deleted my genuine patient experience and banned me from the website. If you have witnessed fraud or experienced fraudulent behavior associated with information that was misrepresented to you on this website, PLEASE file a report with the Federal Trade Commission.

Date of experience: June 2, 2022
Australia
1 review
14 helpful votes
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Please reply if you're starting a class action against RealSelf. Their blatant false advertising cost me hundreds of thousands in medical and cosmetic complications that I could have avoided had they not false advertised their Doctors by silencing real negative reviews and uploading fake positive reviews. There are about 10 women I know who had the exact same happen to them who would join any legal action happening.

Date of experience: January 28, 2023
Florida
1 review
0 helpful votes
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I first found RealSelf years ago when I was looking into a tummy tuck. It was very difficult finding prices, real reviews, doctor information, photos, etc and this site has it all! Since then, I've used this site for other cosmetic options ranging from non surgical to surgical. I'm back on again documenting and gathering information for another procedure I'm having done. It is very comforting to see real reviews on the doctors you're considering opposed to just what they want you to see. It has saved me a ton of time and money in consults alone by being able to narrow my selection down to a few doctors and feel comfortable with doing so. I highly recommend this site to every single person I come across that is researching something such as cosmetic surgery. It's a serious lifesaver!

Date of experience: June 10, 2020
New York
1 review
1 helpful vote
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This website is the bible for doing your research on plastic surgery procedures. It has personal accounts, with pictures, of various types of surgeries and also experiences with particular doctors. You can't put a price on being able to read first hand accounts from others who have already gotten the procedures you are considering. Also, it is an incredibly supportive community, where people post updates on their recovery and others give advice and support. It lets people know they are not alone and gives them a place to share what they are going through with other people who understand. I love that a website like this exists!

Date of experience: May 15, 2020
Florida
1 review
4 helpful votes
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Hi, I am a RealSelf insider and I have had many procedures done. Before I had one thing done, I was a member for 3 years doing research and talking with other Real Self'ers about their procedures, surgeries, outcomes and aftercare. I learned a lot before I started. It is a friendly place where people help each other and doctors answer any questions you may have. It has been the most supportive place for me and I value the connections I have made there. A great place!

Date of experience: December 10, 2019
RealSelf S. RealSelf Rep
over a year old

Thank you for writing a review and we’re so happy to hear you’ve connected with other community members for support. That’s what we’re all about!

Ohio
1 review
0 helpful votes
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If you are interested in exploring cosmetic procedures or plastic surgery, RealSelf is a must visit site! I have used it to look into several procedures; and the real person reviews are invaluable. The before and after photos have helped me to choose the procedure that is best for me. I have looked for the best Doctors, and actually used the site to make an appointment! RealSelf is a must use tool for self research!

Date of experience: June 12, 2020
New Jersey
1 review
29 helpful votes
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As a phyisican in Aesthetics, I signed on to get some additional exposure to potential clients in my area. What a racket and was of time. Heavy monthly fees and extensive time answering questions with no leads in my area. We had calls from other states (not even reasonable clients 400 miles away) Definitely not worth the money.

Date of experience: March 3, 2020
Texas
1 review
2 helpful votes
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I am a surgical nurse with 45 yrs of experience and have assisted many plastic surgeons in the Dallas area.
Dr. Ho at Beyond Beautiful/Beautiful Faces was recommended to me by an anesthesiologist. He made me look
10 yrs younger! Thank God I listened to his advice. I thought I wanted a facelift to get rid of my sagging cheeks and lip lines. But at 66 yrs old what I needed was fullness! He saved me the cost and pain of surgery and injected Bellafill in my laugh lines, under my eyes, filled in my lip lines, and gave me fuller cheeks. It was all done in his office in about an hour and I could drive home! The Bellafill lasts at least 5 yrs, unlike the other fillers that need redone every year, if not sooner. I would definitely recommend this procedure.

Date of experience: September 12, 2020
Wisconsin
1 review
7 helpful votes
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This company is trying to take over internet reviews of facial plastic surgeons and body plastic surgeons. They only promote the doctors that pay to belong to the group and provide untrustworthy content.
If you're not aware of them, it is difficult to distinguish when doing an internet search to get honest reviews of surgeons.

Date of experience: April 14, 2023
RealSelf S. RealSelf Rep
over a year old

Thank you for sharing your feedback. RealSelf was created as a resource for our community to research cosmetic treatments and procedures. We provide the space for real patients to share their experiences; we don’t endorse any particular doctors, and all of the ratings are provided by consumers, like you.

Nevada
1 review
21 helpful votes
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Fake, fake, fake.
July 23, 2020

The problem is that doctors put up tons of their own glowing reviews, written by everybody in the office, but negative reviews get removed if the doctor pays for "premium" listings. Realself a huge scam. Just like Yelp is, but at least Yelp is no longer so obvious about it.

I reached out to a few review writers when I was trying to select between a couple of doctors, and the responses I got were NOT from happy former patients, as their reviews wanted you to believe, but from office coordinators in the doctors' own office! Shady, shady, shady.

Also, RealSeld lets basic MD's call themselves plastic surgeons, even when they don't even have ANY specialty skills in surgery, let alone plastic surgery credentials. You can be a dentist and still advertise your Liposuction business on RealSelf - they don't require any kind of actual plastic surgery board certification.

Date of experience: July 23, 2020
Australia
1 review
12 helpful votes
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Sharks who charge doctors to remove negative reviews and a lot of same-style fake reviews from "online marketing". They charge not only doctors, but devices/pharma.
So, only info you know - who paid more to Real Self, not real.

Controversial, fake, sharky business.
Good luck to remove yourself from there.
Just stay away from them.

Date of experience: October 4, 2020
California
1 review
7 helpful votes
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Realself community and reviewers helped me learn about the different options available, what can reasonably be expected, and which doctors I might consider. Saying this is a site funded by 'doctors' has one major flaw: Call up any surgeon and ask what their wait time is. Every surgeon I spoke with was word of mouth only; no advertising needed. Why? Because they were good at what they do. Who is out there looking for sub-standard providers at a discount? Those are one star consumers; RealSelf is not the website for those folks. In all, this is a great place to come for honest experiences and reviews.

Date of experience: October 30, 2015
GB
1 review
17 helpful votes
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I was initially impressed with the content, level of engagement and information available on this website. Therefore I signed up to be a member but sadly find out that all what they care about is getting doctors to sign up for various levels of membership and get the money. Before signing up I was receiving regular calls from their advisors on how to "optimise" you profile to maximise visibility... etc. These phone calls stopped as soon as I signed up a 6 months contract which turned out to be extremely overpriced with delivery close to nothing.
Surgeons: I would not recommend you spend any penny on this platform. You would get much more for any money you spend on other marketing campaigns.

Date of experience: September 29, 2019
GB
1 review
15 helpful votes
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Terrible
December 17, 2019

Literally take your money. Be very careful the spotlights are a con. Our representative OLU Only called us to sales pitch. No help with optimising our profile / paying 1k a month for about 2 website clinics. Can never get hold of anyone at customer services. DO NOT EVEN BOTHER USING

Date of experience: December 17, 2019
RealSelf S. RealSelf Rep
over a year old

I am so sorry you had this experience with our team, that is not our intention. The RealSelf Spotlight program is designed to help promote your profile and your content so you can get more visibility on RealSelf. Your RealSelf Advocate should be helping you to optimize. If this was not your experience, I would love the opportunity to fix it for you. Please contact me immediately so I can help address your issues. Maureen Ezekwugo (Chief Customer Officer, executiveleaders@realself.com)

KR
1 review
29 helpful votes
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RealSelf was a good tool when it originally started before doctors figured out how to cheat the system and use it to lure patients. If you are on the site for any length of time you start to see a pattern emerging of fake reviews mixed in with real reviews which result in a doctor's overall scoring being higher than it really is. They have started marketing a new "verification" system to show all reviews are legit, but its nothing but smoke and mirrors. I flagged 5 reviews I found written by my doctor for himself which were clearly fake and RealSelf never looked into it nor did they remove any of them.

Date of experience: October 9, 2018
RealSelf S. RealSelf Rep
over a year old

Hi Rachel -- Thanks for getting in touch.

The authenticity of the reviews is extremely important to us. All reviews go through a multi-step moderation process that includes both software and human moderation. We're also constantly adding tools behind the scenes to improve our processes.

Any time someone emails us about a review, we look into it and put the review back through our moderation process. Because this is an internal process, we don't share the results with anyone outside the company (unless action is taken against the accounts). We understand this can make it feel like your concerns aren't being addressed, and we apologize for that.

Please get back in touch (contactus@realself.com) and let us know what reviews you're flagging and we'll take another look. We appreciate your diligence in looking out for the community.

New York
1 review
0 helpful votes
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Dr. Song did my Tummy Tucker (excellent) He did my breast augmentation (excellent) His staff are all so helpful. He is THE best plastic surgeon in the world. Ladies you're worth it. Sometime dieting and exercise is just not enough. Stubborn fat & loose skin require surgery to remove it. Go get your dream body with Dr. Song. Free consultation

Date of experience: April 11, 2016
Pennsylvania
1 review
2 helpful votes
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RealSelf is an amazing online source comprised of professional and consumer knowledge of cosmetic/plastic surgical and non-surgical procedures. The reviews provide numerous sources of information, from doctors' answers to questions posed by members to reviews and pictures that are really essential in forming educated decisions on treatments from injections to surgery. I love RS!

Date of experience: June 15, 2019
RealSelf S. RealSelf Rep
over a year old

We love you too! Thank you for sharing your feedback — we really appreciate it — and we’re so pleased that your procedures have gone well.

Pennsylvania
1 review
0 helpful votes
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Writing an outstanding review for Valerie Daly is such a pleasure as it is so well deserved! Anytime you're having something done to your face, the most visible and vulnerable area to be touched, it is imperative to have confidence in the person injecting you and refreshing that image you show the world... and that is Val. She is warm, kind, gentle, listens to what you want, suggest, takes away your worries and the result is always even better than you hoped for!

Date of experience: September 20, 2017
New Jersey
1 review
0 helpful votes
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Real Self is my go to for Real experiences and tips for any type of beauty treatment you might be considering having Done. Real self make it easy for you to choose from a wide array of service providers and see real reviews on them. Send requests for virtual consultants and more.

Date of experience: November 22, 2019
RealSelf S. RealSelf Rep
over a year old

Thanks for sharing your RealSelf experience! We’re excited about virtual consultations too; they improve access to doctors and make it easier to get the info to help you move forward in your journey.

North Carolina
1 review
0 helpful votes
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Cosmetic surgery
April 6, 2017

Had lower facelift performed, upper eyelids and pixie eyebrows in August 2016. The following 4 days were very uncomfortable with ice packs and sleeping in an upright position in lounge chair. The care give by Dr. Ricciardelli and staff was impeccable. The office called and checked on progress several times, After a week, the bruising started to subside and after 3 weeks disappeared. My husband was very pleased with results and said I looked 10 years younger. I am 68. Highly recommend Dr Ricciardelli and staff for your cosmetic procedures.

Date of experience: April 6, 2017

Overview

RealSelf has a rating of 2.5 stars from 103 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with RealSelf most frequently mention and plastic surgeons. RealSelf ranks 4th among Doctor Reviews sites.

service
12
value
10
shipping
4
returns
4
quality
8